Absolutely stunning and beyond our wildest imagination. The hotel has a spectacular view and our room and balcony were absolutely the best. The hotel staff was attentive to all our needs...room service, restaurant, everything. We had some special needs and they were very accommodating and supportive.
Don't be threatened by some of the reviews for the steps. Yes, it is 150 steps down from the street, 400+ from the pier. We arrived on the street and the hotel had a porter to help with the luggage. Right at the top of the stairs for the hotel, there are two hotels. Both are very good. The Cafe Positano has "the view"! The Da Vincenzo Positano is simply outstanding food. We'd walk down the street to the little convenience shop to buy daily wine for our evenings watching the boats in the harbor and the activity on the beach.
The downtown area is a nice easy walk down the road to the shops and all kinds of restaurants and gelato and bakeries. Yum yum!
The road traffic is one direction into town and then a different road (higher up) leading out of town. We didn't use any taxi's we walked everywhere and enjoyed the views.
Get the rooms with the balconies if you can book them. Worth it!