Nice hotel, great views (but everything in Positano has great views). Unfortunately, service was not great. My wife and I wanted a drink at their restaurant (bar wasn't open yet) but we were told if we weren't eating we had to sit in the blazing sun. If I'm spending $1000/night I think some considerations could be made. Also, asked for a late check out and was told it was 150 euros per hour for late check out. Won't be back.
outrageous behavior of staff, particulary a person called Katia. i was unlucky enough to have her as my contact when i wanted to make a reservation. She has no understanding of english (written and spoken) and most importantly of the concept of customer service and care. Impolite, unresponsive to questions, lazy.
I reserved a double deluxe room with sea view in July 2022 and was given one with partial sea view, only to know later that the difference in tarifs is huge! 2000€ for 5 nights, and the hotel is unwilling to reimburse me. just disgusting behavior even in the way she replied to the question. she is obviously uneducated and ignorant. what is worse is that no other decent person from the hotel staff replied or took over the matter even though the email adress is generic if the client wanted to ask questions.
well i guess they are a long long way from the concept of customer service we are used to in France, the Middle east and the Gulf.
STAY AWAY!
I did a huge amount of research for picking the right Hotel for part of our stay travelling through the coast of Italy.
Staff super friendly, bedrooms perfect, little extra with happy hour wine tasting was a lovely little touch. You wont be disappointed. Restaurant is one of the most sought after spots so it's a major plus that this was our Hotel Restaurant. The Views were breath taking. Thanks for a amazing stay.
This hotel is breathtaking and the views are spectacular. The staff are kind and attentive. The rooms are stunning with private outdoor space. The breakfast is so good, a true highlight. They also give a good night gift every night - what a sweet touch.
Staying in Positano as our headquarters for traveling around the Amalfi Coast, was perfect. Hotel Montemare is a great location - not too low to the coast where it's crowded, but not too high up where you're far away from everything.
Wonderful Experience - the service was incredible and amenities are all you expect. Yes, it’s expensive, but so worth it. We enjoyed the breakfast every mornin and cocktail hour every evening before dinner. Highly recommend! Great location in the heart of Positano.
