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“Stunning venue but many hidden charges!”
Review of Villa Oliviero

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Villa Oliviero
Reviewed 19 April 2016

We stayed for 7 nights and had our wedding at Villa Oliviero in summer 2015. The venue itself is beautiful with stunning views from the Balcony. A lovely pool and BBQ area and beautiful terrace with 180degree views of Positano.

We had a very similar experience as TYL from Melbourne.

To stay for a week in a villa in Positano is very expensive (around 20,000 euro) so you have certain expectations of an exclusive stay, that the basics will be included, and that you have the villa at your disposal having paid a premium price for the week.

The total per room per night is far higher than most hotels but you are sold into the exclusive villa stay. There rooms were lovely but no little extras like shower gel or products. Linen, sheets and towels are not changed during your 7 night stay. At around 500euro per night these little extras would have been a nice touch.

We were greeted by staff with our bags at the bottom of the hill which was nice and they helped carry our bags up the 90+ steps to the Villa. Once we arrived they dropped the bags in the entry and disappeared. No offer to help take our bags to the rooms or even just a welcome to say hello. We all stood there a little lost, before walking around to find our rooms and lugging our own luggage down many steps to each room. Having to help our elderly guests with their bags. The staff were nowhere to be seen.

We had hired a villa for the week to be able to use the venue as our own. I had hoped to bring our own beautiful Italian wine into the villa for our wedding night, however were told that we had to purchase all food and alcohol from the villa for the wedding night. We obliged and purchased all wine and spirits from the villa direct. Just disappointing as we had hoped to buy some beautiful premium champagne at wholesale and ended up having to just buy basic wines as you are paying retail price for everything.

You also need to pay a surcharge for every single item that is brought to the villa at around 3euro per item, which can add up when organising a wedding! There is also a music curfew at 11.45pm (which I understand is not their fault) but the staff member was there literally removing our music equipment at 11.45pm.

Apart from these issues staff did an exceptional job for the wedding night.

For the pizza party by the pool the next day we paid the guy to make pizzas for our guests, at around 45 euro per person, only to be told we had to pay for all alcohol again from the villa. Being sold into renting our own villa for the week we had told our guests to BYO a bottle of wine for the afternoon to enjoy by the pool but were told they would have wine confiscated at the door if they brought any. We also had left over alcohol from our wedding bar the night before (which we had paid for!), so asked if we could at least use the leftover wine for guests but were told we had to re-buy all drinks that day. This was really disappointing as it felt like we were being ripped off. Again this is a private villa, not a hotel so you should be free to host as you wish and not be subject to hidden prices for everything.

We had a lovely meal cooked by the cook at the villa one night, but bear in mind the whole party needs to order the same dish. You cannot order meals like in a restaurant. The view was spectacular though and well worth it.

The spa was not working when we were there which was disappointing.

Staff leave early afternoon so if you need entry or anything from them they are unavailable.

Sometimes the main gate was left open so one of our guests locked the door into the main lounge room (all other doors to the same room were still open) and our guests were yelled at by staff for locking the door. My guests called me very distressed as they hadn't even locked the door themselves and were being accused of something they had not done. The door was opened an hour later when the guest returned. And the room was still accessible via the other 3 open doors!

Upon our departure we asked to get help with our bags down the 90 steps to be told we would be charged to take them down! One guy said 5 euro per bag, then the other guy said 15euro per bag! We really felt like we were getting ripped off. After all the money we had spent that week this felt like a real insult and lack of customer service that would be basic in a hotel.

Ironically the staff were unhappy when we didn't leave a tip (on top of what we had already paid) complaining about it in Italian, however I understand Italian.

One staff member there Gennaro is wonderful, the only guy who was always friendly, kind, helpful and fantastic customer service. All credit to him as he makes the place.

It's a wonderful place with spectacular views but really let down by the lack of customer service and hidden charges. You would have far better service in a hotel and at half the price.

I hope they sort out the customer service/extra charges at some point as it has all the potential for a magical stay.

Room Tip: galli room has a balcony
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  • Stayed: September 2015, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank StaceyIsaac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nello O, Proprietario at Villa Oliviero, responded to this reviewResponded 20 May 2016

Good morning Stacey
Thank you very much for your valuable feedback from your stay at Villa Oliviero.
This is a good opportunity for us because overtime we get a feedback we value the opportunity to improve our service to
all our guest and make sure we correct the issues immediately.
The main question I actually have for you is " Do you have a copy of our contracts for the villa where all the rules and regulations and restrictions are listed? "
If no then i will be glad to go over that with and address your suggestions and make sure we can get this cleared up.
Sometimes misunderstanding comes out from a bad communication with the wedding planning service.

Luckily this report came out after a long series of good one which I hope can testify something went wrong at this specific occasion.

So here I am with answer:
- weekly rate is never been 20000 euro (unless the agent in between overcharged his own client) as clearly reported on the web.
- The house comes with 4 person staff including maid and concierge speaking a fluent English;
- Courtesy kit from Argan are in each bathroom and daily change of professional linen and towel are included in the rental rate.
- Villa Oliviero is not on the main road but there are some steps to walk.
As clearly shown in the contract and house rules of the house we have a time for check in and out and we can guarantee a porterage service for the luggage free of charge during this time.
Outside this time we must call the local porterage service in Positano which charge you; and the price is different for daily or nightly arrival and departure. But unfortunately this is not up to us.
- Once in the house Gennaro, our concierge will personally take care of you and your guests welcoming in the house and the rooms.
- During the regular rental time you are totally free to manage yourself at your best convenience, purchase your own food and beverage and cook by yourself with no extra charges.
- On the wedding day and for parties to be held at the Villa food and beverage must be provided by the catering.
The full amount of food and beverage which you pay for on the wedding day belongs to you and of course if anything remain will be still yours during the day or even on the next day.
- Music in Positano must stop at midnight. But the music providers depends from the wedding planning agreement.
- The villa is provided with a swimming pool plus an outdoor jacuzzi hot tub and a steam room. We require about 1 hour to have these ready from the moment you ask for this service from the staff.

Finally I would like to guarantee you that we are all very focused on our client best satisfaction which is the reason for which we all work hard and truly interest and again we will take this opportunity for reaching an even better standard of customer service.

Warm regards
Nello Oliviero

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Write a ReviewReviews (33)
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8 - 12 of 33 reviews

Reviewed 20 October 2015

Villa Oliviero is a magical place! The view is the most impressive I've ever seen in my life, the food the most delicious and the staff eager to please you and make your stay unforgettable.
My husband and I got married there last week-end and we had a huge thunderstorm in Positano on that day. Despite these conditions the team was great and allowed us to have the day of our life. The weather even added a dramatic touch to the scenery!
We thank Nello, Alicia and their staff from the bottom of our hearts for everything they did, from the organisation to the decoration, food and service, we have been impressed.
Next day was sunny again and our pizza party by the pool has been a great success (the best pizza in Italy:))
The villa offers everything you could expect for a memorable stay: confortable rooms with amazing sea views, different terraces and levels to enjoy different moment during the day, outdoor pool facing the Positano village landscape and the sea etc..
This place has a unique feel and we'll keep these memories in our hearts forever.
We can't wait to go back and share more unforgettable moments in this beautiful villa with our loved ones!

Room Tip: best views
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  • Stayed: October 2015, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Juliette d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2015 via mobile

My husband and I spent 5 wonderful days/nights in Posiano and the luxurious Villa Oliviero in May 2015. The Villa is stunning and has full amenities including kitchen with full time cook, 24/7 access to refrigerator, bar, wine collection, pool and hot tub with several terraces and room balconies all with stunning views of the town, mountains, marina, beach and water. The food was superb with lunch and dinner served on request and to order. The rooms are spacious and lovely including breathtaking views from the balcony, comfortable beds/pillows, individually controlled heating/cooling units and large bathrooms to accommodate 2 on an extended stay.

The only caveat is that there are many, many steps from theVilla to the town center/beach and a certain degree of physical stamina is required to completely enjoy the facilities. There are 300+ STAIRS from the lower road and 90+ STAIRS from the higher road. This would not be a property for people with mobility or pulmonary deficits. To have a twice per day shuttle to and from the town center/Villa would have been helpful and made going to town or the marina more convenient.

We loved our stay at Villa Oliviero and highly recommend it to couples and families who want a unique, upscale experience in Positano.

Stayed: May 2015, travelled as a couple
2  Thank CatherineL270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2015 via mobile

Me and my wife discovered the villa by chance whilst looking for places abroad to get married.
We instantly fell in love with the villa and the town of positano just from seeing photos.
We flew out to stay in the villa for a night in november to see if this was the place for us to get married and we literally can't explain what a beautiful place this is.
We booked the villa for 5 nights for 13 of us 17th-21st april.
The staff are all fantastic and believe me, you get what you pay for. They will do there upmost to make sure your stay is far better than what you imagined.
Our wedding day was phenomenal from start to finish. The food they laid out was fantastic.
We had a pizza party on the sunday which I cannot recommend enough to you to do and then a bbq on the monday, again truely spectacular.
The 11 guests me and my wife had in the villa were so happy to have been a part of the whole experience and alot of this was down to the villa staff. Bravo to you all!!
Admittedly the steps up to the villa are a fair trek, but it's soon forgotten about when you get through the main door and you see the beauty of this place.
An unforgettable experience :)

Stayed: April 2015, travelled with friends
1  Thank Jabroner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2014

We stayed at Villa Oliviero in late October for 3 nights and was blown away by the scenery and service the accommodation had to offer. We arrived by car service (organised by Alice) at the Villa from Naples airport and was welcomed at the main road by Gennaro, who kindly assisted in carrying our luggage to Villa. We relaxed on the main balcony for a while, overwhelmed by the amazing views overlooking Positiano.

We booked the Li Galli room which has it's own private courtyard and sweeping views of the bay. Each morning, a fresh Mediterranean breakfast was waiting for us on the main balcony which was the perfect way to start the day.

Thank you again to all staff for a fantastic holiday .

  • Stayed: October 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank adamj123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Oliviero

Address: Via Stefano Andres 6, 84017, Positano, Italy
Phone Number:
Region: Italy > Campania > Amalfi Coast > Positano
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool
Hotel Style:
Ranked #15 of 30 Speciality Lodging in Positano
Price Range: $392 - $403 (Based on Average Rates for a Standard Room)
Number of rooms: 6
Official Description (provided by the hotel):
Villa Oliviero has been built on the rocky ridge above the sea in a residential area in the upper part of Positano. The villa is approximately 200 meters off of the main coastal road. There are approximately 180 steps from the main coastal road up to the pedestrian pathway which take you to the front gate of the Villa. Daily Continental breakfast From the villa, guests can reach the centre of town, on foot, in 10 minutes and the beach in 15 minutes. The main gate brings to the upper terrace covered with a beautiful Glicine. Water, gas, electricity, internet 6 double bedrooms are furnished with air conditioning, heating, telephone, and a nice view on connection A/C and heating the gulf of Positano. Consumptions The huge dining room with a large sofa facing an ancient fireplace will comfort you and is full of old furniture; satellite television with dvd, vcr and stereo system are at guests disposal. A personal computer and dsl wireless internet connection is available all over the property. Phone concierge assistance The Villa is based on four levels. An external staircase leads through the garden down to the terrace and swimming pool. The swimming pool (10 x 10m) lies on the lowest terrace, offering plenty of shaded areas. The outdoor lamps set throughout the garden create a very intimate atmosphere at night. ... more   less 
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Also Known As:
Villa Oliviero Hotel Positano

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