We stayed for 7 nights and had our wedding at Villa Oliviero in summer 2015. The venue itself is beautiful with stunning views from the Balcony. A lovely pool and BBQ area and beautiful terrace with 180degree views of Positano.
We had a very similar experience as TYL from Melbourne.
To stay for a week in a villa in Positano is very expensive (around 20,000 euro) so you have certain expectations of an exclusive stay, that the basics will be included, and that you have the villa at your disposal having paid a premium price for the week.
The total per room per night is far higher than most hotels but you are sold into the exclusive villa stay. There rooms were lovely but no little extras like shower gel or products. Linen, sheets and towels are not changed during your 7 night stay. At around 500euro per night these little extras would have been a nice touch.
We were greeted by staff with our bags at the bottom of the hill which was nice and they helped carry our bags up the 90+ steps to the Villa. Once we arrived they dropped the bags in the entry and disappeared. No offer to help take our bags to the rooms or even just a welcome to say hello. We all stood there a little lost, before walking around to find our rooms and lugging our own luggage down many steps to each room. Having to help our elderly guests with their bags. The staff were nowhere to be seen.
We had hired a villa for the week to be able to use the venue as our own. I had hoped to bring our own beautiful Italian wine into the villa for our wedding night, however were told that we had to purchase all food and alcohol from the villa for the wedding night. We obliged and purchased all wine and spirits from the villa direct. Just disappointing as we had hoped to buy some beautiful premium champagne at wholesale and ended up having to just buy basic wines as you are paying retail price for everything.
You also need to pay a surcharge for every single item that is brought to the villa at around 3euro per item, which can add up when organising a wedding! There is also a music curfew at 11.45pm (which I understand is not their fault) but the staff member was there literally removing our music equipment at 11.45pm.
Apart from these issues staff did an exceptional job for the wedding night.
For the pizza party by the pool the next day we paid the guy to make pizzas for our guests, at around 45 euro per person, only to be told we had to pay for all alcohol again from the villa. Being sold into renting our own villa for the week we had told our guests to BYO a bottle of wine for the afternoon to enjoy by the pool but were told they would have wine confiscated at the door if they brought any. We also had left over alcohol from our wedding bar the night before (which we had paid for!), so asked if we could at least use the leftover wine for guests but were told we had to re-buy all drinks that day. This was really disappointing as it felt like we were being ripped off. Again this is a private villa, not a hotel so you should be free to host as you wish and not be subject to hidden prices for everything.
We had a lovely meal cooked by the cook at the villa one night, but bear in mind the whole party needs to order the same dish. You cannot order meals like in a restaurant. The view was spectacular though and well worth it.
The spa was not working when we were there which was disappointing.
Staff leave early afternoon so if you need entry or anything from them they are unavailable.
Sometimes the main gate was left open so one of our guests locked the door into the main lounge room (all other doors to the same room were still open) and our guests were yelled at by staff for locking the door. My guests called me very distressed as they hadn't even locked the door themselves and were being accused of something they had not done. The door was opened an hour later when the guest returned. And the room was still accessible via the other 3 open doors!
Upon our departure we asked to get help with our bags down the 90 steps to be told we would be charged to take them down! One guy said 5 euro per bag, then the other guy said 15euro per bag! We really felt like we were getting ripped off. After all the money we had spent that week this felt like a real insult and lack of customer service that would be basic in a hotel.
Ironically the staff were unhappy when we didn't leave a tip (on top of what we had already paid) complaining about it in Italian, however I understand Italian.
One staff member there Gennaro is wonderful, the only guy who was always friendly, kind, helpful and fantastic customer service. All credit to him as he makes the place.
It's a wonderful place with spectacular views but really let down by the lack of customer service and hidden charges. You would have far better service in a hotel and at half the price.
I hope they sort out the customer service/extra charges at some point as it has all the potential for a magical stay.
- Official Description (provided by the hotel):
- Villa Oliviero has been built on the rocky ridge above the sea in a residential area in the upper part of Positano. The villa is approximately 200 meters off of the main coastal road. There are approximately 180 steps from the main coastal road up to the pedestrian pathway which take you to the front gate of the Villa. Daily Continental breakfast From the villa, guests can reach the centre of town, on foot, in 10 minutes and the beach in 15 minutes. The main gate brings to the upper terrace covered with a beautiful Glicine. Water, gas, electricity, internet 6 double bedrooms are furnished with air conditioning, heating, telephone, and a nice view on connection A/C and heating the gulf of Positano. Consumptions The huge dining room with a large sofa facing an ancient fireplace will comfort you and is full of old furniture; satellite television with dvd, vcr and stereo system are at guests disposal. A personal computer and dsl wireless internet connection is available all over the property. Phone concierge assistance The Villa is based on four levels. An external staircase leads through the garden down to the terrace and swimming pool. The swimming pool (10 x 10m) lies on the lowest terrace, offering plenty of shaded areas. The outdoor lamps set throughout the garden create a very intimate atmosphere at night. ... more less
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- Also Known As:
- Villa Oliviero Hotel Positano