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3 - 8 of 679 reviews
Reviewed 13 November 2019 via mobile

Went here for business trip. Unfortunately my shower was not working (only cold water coming) and the hotel was fully book, so they couldn’t change my room. Even if my vede was supposed to be a nonsmoking one, there was a strong smell of smoke. Breakfast could also be improved. The bed was comfortable.

Date of stay: September 2019
Trip type: Travelled on business
2  Thank Giulia_turin
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
INCHotelsGroup, Front Office Manager at Holiday Inn Express Reggio Emilia, an IHG hotel, responded to this reviewResponded 19 November 2019

Dear Miss Giulia,
first of all, thank you so much for your recent stay at our hotel. I am so sorry to see that you did not enjoy your overall experience with us. We’d like to obtain some additional details regarding your experience, so please fell free to contact us.
Our target is to give a service suited to the guest’s wishes and that’s why I thank you to bring to our attention the problems found
We hope to have the honour of serving you again should your travels bring you back to Reggio Emilia.
Kind regards

Francesco

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2019 via mobile

Location for star tour is great. The hotel is nice. Rooms are quite good and breakfast is larg and good. Reception very hospitality and can direct you for visiting tourists places like parmigano cheese factory or balsamic viniger factory near by

Date of stay: September 2019
Trip type: Travelled with family
1  Thank MoikMoik
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
INCHotelsGroup, Valentina - Front Office at Holiday Inn Express Reggio Emilia, an IHG hotel, responded to this reviewResponded 9 October 2019

Dear MoikMoik,
Thank you for choosing Holiday Inn Express Reggio Emilia as your ideal location to spend a weekend focused on relax and tasting good food.
We are glad to see your positive comments related to our hotel, to our friendly and nice staff and to good food.
We look forward to welcoming you in the future.
Our best regards
Valentina - Front Office

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2019

Typical Holiday Inn Express. Average service and room although it was completely adequate. Breakfast was great. It would have been a 4 star rating but:
1. The front door was left open always. The bugs came in at night and it was quite warm during the day.
2. The fire alarm went off during the night. Only 1 person at the desk so he had to walk around and find the problem on his own. A bit concerning if it was a real alarm.

Room tip: get a room up high. The lower level rooms are a bit noisy.
Date of stay: June 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Meceebee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
INCHotelsGroup, Front Office Manager at Holiday Inn Express Reggio Emilia, an IHG hotel, responded to this reviewResponded 31 July 2019

Dear Mr Meceebee
,
first of all, thank you so much for your recent stay at our hotel. I am so glad that the average service, room and breakfast were as expected. I’m so sorry for the troubles with door and bugs (for any need our staff is always at client’s disposal). Please note that in the hotel there is a system that detect the problems due to fire alarm and, in case of real emergency, there is a 24hours assistance.

We hope to have the honour of serving you again should your travels bring you back to Reggio Emilia.

Kind regards


Francesco Michelazzi
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2019

Was here for just an overnight stay. This is an old property, with some amount of renovation. Front desk was helpful. Check-in and check-out is fast. Conveniently located, easy reach from train station and to major industry. Taxis come within 5 min of calling.

Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank vsrinath
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Express Reggio Emilia, an IHG hotel, responded to this reviewResponded 10 April 2019

Hi there, vsrinath!

Thanks for spending a night with us and taking the time to leave feedback! Despite some renovation, I'm still glad that you liked our convenient location and you had a smooth check-in and check-out.

We'd love to welcome you back in the future!

Best,

Pam G
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2019 via mobile

I spent one night at the hotel and didn’t like it too much.
The room is relatively small and not such nice ... quite outdated and requires renovation from the carpets to furnitures.
Bathroom looks like renovated and was nice and clean, basic breakfast with nothing special to mention.

Date of stay: March 2019
Trip type: Travelled on business
1  Thank Nis62
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
IHGService, Guest Relations Manager at Holiday Inn Express Reggio Emilia, an IHG hotel, responded to this reviewResponded 3 April 2019


Hi Nis62,

Thank you for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate our bathroom, cleanliness, and breakfast.

I was concerned to see that you were not impressed with the upkeep of the room and carpets. We always aim to provide an exceptional stay for all of our guests that is why I regret to see that you did not have a great experience. I am sorry for any inconvenience these issues may have caused you during your stay. I appreciate your comments on the aspects of the room that need updating and rest assured, this will be shared with management to determine the areas that will benefit from additional attention.

Again, thank you for staying with us and hope that we would have another chance to accommodate you again in the future.

Best,

Christian C.
Case Manager
IHGService

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