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8 - 13 of 851 reviews
Reviewed 24 June 2019

We stayed one night in Reggio aemillia in June. The hotel is in a great location, with easy parking. The rooms are a little old but still very comfortable. First rate service and a very good buffet breakfast topped it off.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Gordon W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Roberto A, General Manager at Mercure Reggio Emilia Centro Astoria, responded to this reviewResponded 24 June 2019

Dear Customer
we thank you for the nice review and we inform you that, as every summer, the usual renovations will start soon!

We look forward to seeing you again and wish you a good summer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2019

Nice welcome, nice room and very quiet . The hotel is in the center but not in the ZTL.
The hotel style is very typical of Italian Mercure.
I did not eat in the hotel you have plenty of restaurants around .

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank 337joelh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Roberto A, General Manager at Mercure Reggio Emilia Centro Astoria, responded to this reviewResponded 24 June 2019

Dear Customer
thank you for the nice review and we are happy that your stay has met your expectations!
We hope that the next time you stay with us you will want to try the Restaurant Officina Gastronomica which is located inside the Hotel, during the summer you can enjoy the beautiful summer expanse.

We look forward to seeing you again and wish you a good summer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2019

Room at smoking floor: nobody ask me during booking or checking if I want this floor or another one.
The balcon in front of the window of my room was used by other Customer as drinking and smoking baclon. The result: up to 1 am quite every night a lot of noise, on the windowd the ashtray full of cigarette buts and a cigarette smell in the corridors and in my room because Windows isolation is not good!

Price of restaurant not at the level of the food!

Only breakfast was quite good!

I will not come here again despite the fact that I am in Reggio amost 1 week every month.

Date of stay: March 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank NorthStar34390392324
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Roberto A, General Manager at Mercure Reggio Emilia Centro Astoria, responded to this reviewResponded 9 April 2019

Dear Guest,

Thank you for taking the time to tell us about your experience at the Mercure Reggio Emilia Centro Astoria. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Best regards
General Manager

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Reviewed 29 December 2018 via mobile

Is the third time we re going there during the visit to our relatives and they give us the suite as we have 2 kids.
Room size good and also the bath. Bath need a fun as was without.
Service and staffs are really friendly and polite.
Breakfast is fine, nothing special but ok but the staffs they assist you very well.
Cheers

Date of stay: December 2018
Trip type: Travelled with family
Thank SimonP03
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 December 2018 via mobile

Very old hotel and noisy.
Wallpapers are very dirty. You can hear the people talking outside the room.
The worst is the breakfast with disgusting scrambled eggs (see the picture !). You can’t even ask for other eggs.
The staff is nice and friendly though but I wouldn’t recommend this hotel !!

Date of stay: November 2018
Trip type: Travelled on business
2  Thank Renefilou
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Roberto A, General Manager at Mercure Reggio Emilia Centro Astoria, responded to this reviewResponded 12 December 2018

Good evening, thank you for your review. Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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