Stayed here for 10 days mid September. Hotel staff exceptional, even went the trouble of going to look for my husband when he got lost in the one-way system. Room spacious with great balcony and Seaview. Breakfast really good except hot food was cold. The pool and outdoor seating area was great place to relax and enjoy a G&t or 3!! We will definitely go back and bring our friends. Icing on the cake for us was this liitle friendly cat, if they are your thing you will love her.
Booking.com
Algotels
Hotels.com
Evry day we have had a smell of something burning in our room, moreover a few times per a day there was a sound of broken glass or something like this (at 7 a. m. and at 12 p. m usually). We have paid more for a balcony and what have we got?? When I said about this problem at the reception nobody answered because this particular person doesn't speak English. So I explained in French. But the dialog was very short,I'm not sure that he understood something.
Hello,
we are really sad about your review, because is not exactly as you write, sorry.
There was probably a big misunderstanding according to the smell that you claim about. My collegue, also if he doesn't speak a very good english, understood your complain and checked in different time the problem, but neither him nor the housekeeper felt this smell. We asked also to the nearest room and noone complain about it, so was impossible for us to find a solution and we are very sorry about it.
According to the payment of balcony it's another thing.
We have 3 categories of rooms: basic (economy standard) that have only a double bed, no air conditioning (only a fan) and no safe,are 13 mq and part of them have no balcony. Than we have the standard balcony (the one that you booked) where you can have double or twins bed, balcony, safe, minibar and are about 17 mq. Than we have the standard sea view that have a bigger balcony overlooking the pool and the sea and are of 19 mq able to admit until 3 pesons in it. This just to explain the difference among the prices, that must be explained about the travel agency that sold you out hotel.
Finally we excuse ourselves for the problem you had but we don't want that you think that we didn't understand or didn't take care of your words. All our guests are very important fou us, an it's really a pity for us that you were not happy with us, also because it doesn't seemed when you where here. Hope to see you again maybe!!
Big rooms, good view (we can see the sea from our room)... but they can improve the breakfast... If you like coffee you should ask for Italian Coffee to the attendants. You have free parking too... Fear Deal!
Thank You for your review!!
Many thanks to Stefania and other girls for the kind attitude to the hotel guests, a friendly smile and a desire to understand and help, despite the language barrier. I want to come back again) hello from Russia . From Tatyana and Inna
Dear Customer, thank you very much for your kind words and for having stayed at the hotel principe di sanremo, remembering that during the period of seasonal closure, among the investment plans, important restyling works were planned aimed at offering more comfort and responding to the needs of customers attentive to the uniqueness of the products and the attention to detail
We are always waiting for you. Best regards Massimiliano Ravasio Director
The hotel is a steep climb up from the coast line (5 minutes is giving wrong impression) accomodation very poor, and bathroom and sanitary unhygienic, ours had a terrible smell of reflux, and cleaning personel always closed the balcony door and open bathroom door so the smell could invade and delight us when we came back. parking overfull, nightporter has to play tetris with the cars to liberate yours. breakfast is all from tins, and sugary (italian problem) and coffee was nescafé (in ITALY!) I would not reccomend this hotel even if the price was halved... lift very slow, idem Wifi
Traduttore
Disattiva traduzione istantanea
1943/5000
We are grateful for your comments. Our guests 'comments are really valuable to us when they are made consistently, as it is our constant commitment to offer hospitality ever better and our customers' contribution is crucial.
It should be noted, however, that his opinion and observations are the result of his singular and exclusive opinion, and nevertheless absolute.
YOU HAVE YOU HAD A ROOM WITH SUPER LAST MINUTE, ECONOMIC TYPE, WE HAVE ALSO SUPERIOR ROOMS AND SUITE, BUT FOR THE PRICE LECONOMY MADE AVAILABLE.
HOTEL LOCATION AND ONE OF THE MORE BEAUTIFULS OF SANREMO, INCLUDES OUR CLIENT APPEARANCE FROM THE CENTER, DIMENTING THE CAR.
THE BREAKFAST IS ABBONDANT AND WITH BACKGROUNDED DAYS ALL DAYS FROM PASTING ONLY FRESH CREAMS.
CLEAN ROOMS ALL DAYS.
We have taken due consideration of the negative judgments you make and we assure you that we are making good use of both the services and the professionalism and efficiency of the staff in a way consistent with the standards of a third category hotel.
Important restyling work has been planned to provide greater comfort and respond to the needs of a clientele that is attentive to product uniqueness and attention to detail.
We are sorry that some services were not up to expectations:
During the season-end, among the investment plans, important restyling work was planned to provide greater comfort and respond to the needs of a clientele that is attentive to product uniqueness and attention to detail.
We will be happy to have another opportunity to welcome you among our guests to allow you to change your opinion about the hotel, we wish you a good continuation of the summer and send you cordial greetings, Director Ravasio Massimiliano.
Parking is down near the casino at the seaside but you have to walk up a steep hill with your luggage and so this hotel is unsuitable for older people or diabled people. After a long coach journey from Austria we found there was no food provided and you had to go out intoi Sanremo to find somnwhere to eat. The hotel refused to provide breakfast at the time arranged by the local agents resulting in our arrival at our next hotel at 11:30 pm. Breakfast consisted of a plate with one roll, a packet of butter and a packet of jam. There was orangle juice in a jug and coffee for those who drink coffee.
The rooms were adequate for one night and all single rooms were at the back of the hotel -- discriminating against single people again. Wifi was free but difficult to gain access to. Bathrooms tiny and you had to clamber over the useless bidet (does anyone ever use such things( in order to get into the shower. The 91 year old in our group found access to and from the hotel very difficult.
