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Reviewed 7 September 2017

A very friendly family run hotel. Excellent food,service and very clean. The pool area is very picturesque. We will returning again next year. The room is very spacious with a lovely view over the pool and gardens.

Room tip: As above in my review
Date of stay: August 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank firefightermod
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alpha-Hotel, Direttore at Hotel Alpha, responded to this reviewResponded 22 April 2018

Dear Valued Guest,
thank you so much for have dedicated your time writing this great review.
All your appreciations makes us immensely happy and proud to have done a good job.

We looking forward to welcome you as our guest

Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2017

Just returned from a lovely week at the Hotel Alpha. The hotel is very nice, set in an orchard just 30 minutes by foot to Sorrento. Train station on your doorstep also making it easy to get about. I echo all the reviews on this site in terms of standard of food, room cleanliness and staff such as Salvatore, Luigi on reception (total star) and Sara in the restaurant. However........sadly they were let down at the last minute by Franceso on reception. After checking out and taking a lovely walk, we returned to the hotel to get our cases and made our way to the entrance of the hotel on the road to wait for the bus. It was running late and it was very hot and my son wanted a drink. So he ran back up to the hotel lobby to purchase a can of coke and a bottle of water. After a bit the coach arrived and still no sign of him. I rushed up to tell him we were leaving and he was at reception with Francesco. There was a problem with the card machine and it wouldn't process the transaction......so I told my son to leave the drinks and we ran down the steps. The next thing Franceso could be heard...by all the guests by the pool and those waiting to board the bus, shouting at me and waving a bill. I was accused of not paying for the drinks....the drinks that were sitting upstairs unopened.....untouched....that had been left because the card machine didn't work. He continued to argue aggressively that I had not paid, waving the 6 euro bill at me with Italian gesticulation. My son asked if he needed to return to the hotel to "provide evidence" at which point the transfer driver to the airport came into the hotel to say the coach was leaving! So we left....probably with Francesco ringing the Polizia back at his desk. This incident was so embarrassing and was certainly not the send off I would have liked! Other than that....the hotel is very lovely and I would recommend. P.s. It is situated at the junction of two roads so when sitting eating breakfast on the terrace the traffic is about 50 feet from your table and you can see and hear the scooters whizzing by. You can also hear the traffic clearly from the pool and roadside rooms. So if you are looking for tranquility this is not for you. Didn't worry us as we went out to enjoy wonderful Italy everyday.

Room tip: Ask for a non roadside room.
Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Sharpy67
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alpha-Hotel, Manager at Hotel Alpha, responded to this reviewResponded 10 September 2017

Dear Guest,
On behalf of Hotel Alpha I apologize unreservedly for the de-stress caused to you at the point of leaving the hotel.

Thank you for your kind words.
I personally witnessed the good interaction between my staff and your ten years old son, particularly Luigi.

In the pression of departure Francesco wasn't able to process a credit card payment by your son using your credit card. He followed you to the coach to tell you no transaction took place on your card as you has not present to sign.

I have spoken to Francesco and he apologize if you misunderstood his intention.

I'm sorry that the last two minutes of your stay may have reflected poorly on us through a genuine misunderstanding.

Kindest regards
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

Just returned from a weeks holiday at the lovely Hotel Alpha,cannot praise the hotel highly enough. All the staff are so friendly,courteous and amazingly helpful.The hotel itself is beautifully traditionally furnished and immaculately clean at all times,the rooms are always efficiently cleaned every day,and the turn down service is a nice touch. During our stay we decided to go half board and we're delighted that we did as the food was consistently excellent every night, with plenty of choices on the menu to satisfy everyone. On two of the nights the hotel puts on gala nights, this consisted of an wonderful 4 course dinner that takes their already high standards up another level.
As you would expect all the waiting staff are attentive and friendly, a special mention must be made to head waiter Salvatore who is a delightful man that manages to make every guest feel special and would be credit to any restaurant.
So to summarise I would definitely recommend a stay at this lovely hotel and can say that I will without doubt return.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Service
2  Thank Adrian G
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alpha-Hotel, Direttore at Hotel Alpha, responded to this reviewResponded 22 April 2018

Dear Guest,
Thanks a lot for your 5-star review.
We are very glad to know you enjoyed your stay with us, most of all thank you for emphasizing the cleaning of our hotel: this is very important for us. Your enthusiasm about gala dinners and high-level food make us even more satisfied and aware that we have reached our mission of leaving our guests wonderful memories about their stay at the Hotel Alpha.

We hope to welcome you again as our special guest

Warmest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2017

Excellent. Special mentions must go to Salvatore and his team, particularly Sara (always a beautiful smile) and Luigi who makes the best cocktails ever! The food was often spectacular (look out for the flaming Vesuvius dessert) of excellent quality and choice. The Gala night was very special but there was entertainment of a very high standard on several nights. Everyone from the management to the house keeping couldn't do enough for us and made us feel so very welcome. The standards of cleanliness were also extremely high. Worth popping up to the roof terrace. Too hot to linger but fantastic views worth a photograph. Situated a little outside the bustle of Sorrento but no bad thing, 30 minute walk to the centre but the train service takes literally minutes as was the walk to the local station. Grazie mille, ci è piaciuto ogni momento!

Date of stay: August 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank SDenton2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alpha-Hotel, Direttore at Hotel Alpha, responded to this reviewResponded 23 April 2018

Dear Guest,
Many thanks for your excellent review. We are really glad that your stay has been so pleasant from the beginning until the end. We thank you for all the compliments reserved to the staff, the gala dinners that always involve our guests in a positive way and that you have found our position comfortable. For this reason we are chosen by lots of customers because we are not in a crowded area.

We looking forward to welcome you next time

Warmest regards

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Reviewed 3 September 2017

Really nice friendly hotel where staff really cannot do enough for you. Restaurant manager Salvatore really is the best we have come across and instantly recognised us from the previous year and always has time for a chat. Handy location for train into Sorrento or towards Naples and Pompei. Several theme nights with gala menu and music on terrace. Plenty to do around Sorrento, Capri , Amalfi and Bay of Naples - you will need more than a week or go twice like us!

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
2  Thank 925frankw
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Alpha-Hotel, Direttore at Hotel Alpha, responded to this reviewResponded 22 April 2018

Dear Valued Guest,
thanks a lot to have shared your opinion about your stay with us on Tripadvisor. It makes us very happy to know that our guests have had a wonderful holiday here with us, who have been able to appreciate all our work, which have been satisfied by both their visits.
Surely our area is among the most sought after tourist destinations where in one day you can do many activities and excursions, thanks to an efficient concierge service like ours.

We’re waiting for your third visit at the Hotel Alpha to have another wonderful stay with us

Kindest regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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