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Milda L

FAKE reviews? Very Disappointing Stay at an Outdated and Unhygienic Hotel

Review of Aequa Hotel
2.0 of 5 bubblesReviewed 24 Jul 2024
We recently had a stay at this hotel, which is advertised as having a 4-star rating (how is that even possible???) and good reviews.

Outdated Facilities: The hotel is extremely old and clearly in need of significant renovations.

Unpleasant Odor: There was a strong, unpleasant smell throughout the hotel, including our room, which made our stay very uncomfortable.

Lack of Cleanliness: The cleanliness was below standard.

Bathroom Mold: The bathroom had mold everywhere, which is unacceptable and unhygienic.

Dirty Corridors: The carpeted corridor was not vacuumed even once during our 3-day stay and was full of crumbs, threads, and other debris.

Breakfast: The breakfast lacked hot food options, though there were some items available to eat.

Mini Bar Charges: The minibar included two bottles of water, two beers, and two cans of Coca-Cola, with no prices listed. This usually suggests the items are complimentary, but we were charged 1.50 EUR for a small bottle of water upon checkout.

Double Payment Issue: If you book through Booking.com (which guarantees the room rate), be aware that the hotel might charge you again upon check out. Make sure you have extra money available as your Booking.com payment may be held and you’ll need to pay the hotel directly.

This hotel is suitable only for the most undemanding guests.
We have traveled to Italy multiple times and stayed in various, much cheaper hotels, but this was by far the worst experience we've had.

On the positive side, the hotel has a good location, friendly staff, and offers parking for 15 EUR per day.

Given these issues, it’s hard to believe that this hotel has managed to maintain a 4-star rating. We recommend it only for those who absolutely need a pool; otherwise, we suggest avoiding this hotel.
Date of stay: July 2024
Trip type: Travelled as a couple
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Aequa Hotel, Direttore generale at Aequa Hotel, responded to this review
Responded 24 Jul 2024
Dear Milda,
Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply regret to hear that your experience did not meet your expectations, and we apologize for any inconvenience you encountered.

We take your comments about the outdated facilities, unpleasant odor, and cleanliness issues very seriously. Please rest assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made promptly.

Regarding the mold in the bathroom and the cleanliness of the hallways, we acknowledge that this is unacceptable. We are taking immediate steps to rectify these issues and ensure our cleaning standards are upheld consistently throughout the hotel.

We are sorry to hear that our breakfast selection did not meet your expectations and will review our offerings to include more hot food options. Additionally, we apologize for any confusion regarding the minibar pricing. We will make sure that prices are clearly displayed to avoid any misunderstandings in the future.

We also regret any inconvenience caused by the double payment issue you experienced. This is not our standard practice, and we will investigate this matter thoroughly to prevent it from happening again.

On a positive note, we are pleased that you found our location convenient, our staff friendly, and appreciated the parking facilities.

Aequa Hotel Staff
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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View more hotels in Vico Equense
Reviews (1,141)
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All reviews bay of naples third floor train station excellent location charming hotel huge terrace top floor bustling town exploring the area outdoor pool family run hotel a couple of minutes walk mount vesuvius perfect base easy access overlooking the bay a wonderful stay
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Reviewed 25 June 2024

On the recommendation of friends, who have been visiting Hotel Aequa for many years, my sister and I booked 6 nights with a picture perfect seaside view room overlooking the Gulf of Naples with Mt. Vesuvius in the distance. Giacomo was great at communicating with me before the trip, booked a car for me to transport us from Naples Airport, and booked us excursions to Mt. Vesuvius, Pompeii, Positano, and Amalfi. We also enjoyed dinner there, and breakfasts were a giant buffet of so many delicious choices. We also enjoyed lounging by the beautiful pool. La dolce vida!

Date of stay: June 2024
Trip type: Travelled with family
1  Thank Sightseer320204
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aequa Hotel, Direttore generale at Aequa Hotel, responded to this reviewResponded 1 July 2024

Thank you so much for the wonderful words, we hope you can visit us again soon.
Kisses from Aequa Hotel's staff

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Reviewed 17 June 2024 via mobile

The staff here are fantastic and we enjoyed our 9 day stay here very much. The hotel team are very friendly and nothing is too much trouble. The hotel is very clean and room staff do an immaculate job each day. Giacomo can also book tours and car hire, and helped us with any queries we had. We had a fantastic view of Vesuvius and the bay of Naples from our balcony.
There is a great variety of food for breakfast and the hotel is well place for exploring the town and very convenient for the train station too. We found an amazing bakery close to the hotel called
Andrea and Gianni pasticceria.
Our 3 kids 14,10,8 all enjoyed the pool area which is very well maintained and clean. The hotel is very child friendly.
Many thanks to Giacomo and his hard working team.
Grazie mille!

Date of stay: June 2024
Trip type: Travelled with family
1  Thank r0bgilliam
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aequa Hotel, Direttore generale at Aequa Hotel, responded to this reviewResponded 18 June 2024

Dear customer, we thank you for sharing these kind words with us and we hope to welcome you here again soon.
Aequa Hotel's staff

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Reviewed 2 June 2024

The pro’s.

If I could review on service alone, I would have given 5 stars. Agostino on reception is an absolute credit to the hotel. When we arrived we were disappointed with the room, we went to reception and initially the man on duty said he needed an hour to look into it. Then Agostino introduced himself, ( I immediately knew the name as he had been my contact on booking.com and had been so helpful and communicative in arranging the booking.) Having been told it would take an hour, Agostino immediately found us another room and said have a look. We decided to stick with the original room as it had a stunning view, but it was very small with one wardrobe for four people. Agostino immediately arranged for another wardrobe to brought from another room. He then helped to arrange several long distance taxi’s for us when we went sightseeing. He couldn’t do enough for us, and along with Adriano and Roberto around the pool they were all exceptional.

The location is fantastic, in walking distance of the train station and some superb local restaurants in Vico. The room was cleaned every day. The breakfast wasn’t to my taste, but had enough choice to get by- and the coffee is lovely.

Con’s.

They’re are parts of the hotel that are quite art deco and that’s lovely because of the style and setting of the building- but they’re other parts of the hotel that are just old and in disrepair. The pool steps are loose. The hallway carpets are frayed in places and need replacing. Our room was small and quite dated. (But did have a stunning view) The sink plug didn’t work, (reception just took it out) The shower kept slipping down the pole as the grip had worn out. The bedroom furniture has seen better days. This didn’t get in the way of having a great time, but if you pay for 4 star it’s the details and finish that make it so.

In summary.

Exceptional service- easily 5 Star.

Hotel is ok overall but only 3 star

Therefore I gave it 4 stars as the staff make up for it.

Date of stay: May 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Davelavelle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aequa Hotel, Direttore generale at Aequa Hotel, responded to this reviewResponded 18 June 2024

Dear Customer,
We thank you for both the positive and negative criticism regarding the modernization of some parts of the structure. However, we would like to clarify that the hotel is almost completely renovated and we will complete it by the end of this year. In any case, we will take your words to heart and We hope to be able to welcome you back here soon. The staff of the Aequa Hotel

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Reviewed 14 May 2024 via mobile

My wife and I stayed at this hotel for a week in May 2024. We highly recommended it, the staff were lovely & really looked after us. I celebrated my 55th birthday whilst there and our Travel Sphere rep Dr Karina together with the hotel chef arranged for a birthday cake.

Date of stay: May 2024
Trip type: Travelled as a couple
1  Thank timbU2005MA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aequa Hotel, Direttore generale at Aequa Hotel, responded to this reviewResponded 16 May 2024

Dear sir,
thank you very much for your great review!
We hope to see you again here, as soon as possible!

Aequa hotel's staff

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Reviewed 1 May 2024

We stayed 4 nights in April in a 'Superior Mare' room, with a good view from the balcony towards the 'pool and bay. The pool wasn't yet open, until early May, but we could see it would be great to have. Breakfasts were really good & substantial, and all the staff were friendly and really helpful, from the desk to the dining-room.
It was great to come back to Vico Equense after a crowded Sorrento..the station is only about 3 minutes walk, and we used the Curreiri bus to/from the hotel for Naples airport..stop about 50 metres up the road opposite the Curreiri office.
We would certainly stay here again!

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank aland363
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aequa Hotel, Direttore generale at Aequa Hotel, responded to this reviewResponded 16 May 2024

Dear Sir,
thank you very much for your review!
We hope to see you again as soon as possible!

Aequa hotel's staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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