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2 - 7 of 26 reviews
Reviewed 20 February 2015 via mobile

Very nice location and a great view from the balcony. Rooms were clean and okay. Wifi didn't work anywhere else but the lobby - and even there it was weak connection. We didn't like the breakfast either.

Stayed: February 2015, travelled with family
Thank iziu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2014

Mixed impressions –
Room: fantastic balcony, clean room, very quiet, good beds, large closet, toilet is separate from the bathroom, very secure bike storage location in underground garage. Be aware that the bottles of water and wine with glasses on the trays are really from the Mini Bar, as are the pretzels and other snacks on the trays. They are not welcoming gifts from the hotel.
Service: overall acceptable and mostly friendly but nothing extra. For example, the trains went on strike, which for cyclists in a very hilly Black Forest is significant. By pure luck we caught the last running train from the Titisee to the Schluchsee where the Mutzel Hotel is. We would have, otherwise, been stranded and unable to get back to the hotel. We would have had to cycle back over the mountains in the dark. Because we check out in the morning and must travel to another part of the Black Forest, we needed to be informed about train & strike status. The front desk personnel really didn’t feel that was something they should be concerned with.
Additionally, no one ever mentioned the sauna and whirlpool facilities to us. They were available on a limited schedule basis but nothing was ever mentioned. We read about it in the Internet after our arrival.
Food: After reading such great things in the reviews about the food, our first night was a huge disappointment. From the two options, we chose the fish and expected something quite delicious – hopefully caught locally. However, after a delicious salad and soup, what fish we received amounted to a very large fish stick (or fish fingers) which must have been frozen and then deep fried. Dessert was canned fruit salad with ice cream. The fruit salad was offered again at breakfast the next morning. Fearing the worst, we asked for a vegetarian meal for one of us and then the non-fish option for the remaining two evenings. The dinners were delicious for the last two evenings. The kitchen had difficulty handling the vegetarian request. The same savory cheese and noodle dish was offered both evenings. The potato soup had most of the ham removed from it. Again, beyond that first night, for a regular meat-eater, the dinners were great. Vegetarians would be advised to inform the hotel of dietary needs when booking. Only bottled water, available at a charge, not tap water is offered. Additional note: the food options for hotel guests with dinner included are very different from those offered to restaurant customers.
Wifi is available at no cost and when requested, the log-in information was freely given. Just be aware that the signal doesn’t reach into the rooms. Unless working from a hotel room or privacy is essential, both the dining room and the small front room have an excellent signal.
Do ask the front desk for the Black Forest Tourist card. Travel on the trains and busses (when not on strike) is included during your stay. Train only tickets for bicycles were just €2.20. We were so busy cycling that we didn’t have time to check out the other opportunities available with the card. The hotel asked for a €5 deposit for each card which we received back upon check out.

  • Stayed: October 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Jennifer J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 December 2013

We regularly use the South of the Black Forest as gateway to Zürich Airport. The recent stay at Hotel Mutzel was not memorable.
The hotel is situated in behind the church of Schluchsee. The first impression was promising. The standard double room was clean and bright, well appointed with a comfortable bed. An accumulation of inconsistencies awaited us. The toilet was separate from the bathroom, about the size of an aircraft toilet without any ventilation. The bathroom was lacking ventilation as well. WiFi reception is not possible in the rooms. No kettle for coffee/tea making was available. The idyllic view from the balcony was obstructed by the opposite building. We had to keep the curtain closed to have some privacy.
The typical Black Forest Restaurant Schmalztöpfle can be reached through a gangway on reception level. It was a depot of cushions, carton boxes and sun beds which gave an untidy impression. The meals were a total flop. Goodwill only is insufficient to make a cook and serve tasty food. The restaurant is managed by a different tenant than the hotel. Meals cannot be charged to the room.
The breakfast buffet was nothing special. We missed the freshly prepared eggs. The answer on our request to have a soft-boiled egg; it cannot be prepared because of salmonella regulations, and fried eggs are not served. This ended the discussion!!!!
As frequent guests in this part of Germany, I do not recommend Hotel Mutzel. There are many other attractive hotels that offer a friendly service and giving better value for money.

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Riesst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 November 2013

Great service, excellent food, very friendly. Compared to other restaurants really worth a visit. We loved the wild game dinner. Great wines. Superb Himbeer (raspberry) dessert. They pleased the German tongue (my husband) and my Canadian palate. Our friends loved their meals and their Black Forest dessert. Highly recommend.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Thank Joyce T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2018
Google Translation

  • Stayed: July 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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