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“unetical behavior of hotel owners.”

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Pension Wiesengrund
Ranked #11 of 12 Hotels in Schluchsee
Reviewed 25 July 2015

I booked a hotel room for my parents for 3 nights using booking.com
the hotel reception was open only until 19:00 O'clock but my parents came 1.5 hours later due to a flight delay.
They saw that the hotel was closed, and figured the reception time is over. So they found a different hotel room just for the night.
The next morning they came to the hotel and expected to pay the full fee for 3 nights and stay the 2 nights that are left.

The hotel owners said sorry, we canceled your booking because you didn't show up until the end of the reception time, and we'll charge you 90% of the whole full booking, and wont provide you with a room.

In my opinion this is a scam, even if it might be possible for them to do so via their contract. I'm sure my parents and I are not the only victims. This is not a way to do business! The hotel shouldn't be paid twice and the 'no show up' should refer to the first night and not the whole booking. this is simply wrong.

Room Tip: watch out. bad people are running it
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  • Stayed: July 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank Eli B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 14 reviews

Reviewed 13 July 2012

After driving through the Black Forest all day, we did run into some road blocks along the way with detours. While international we had no access to a phone to notify being late. We showed up an hour late and she would not allow us to stay there. She was even waiting outside. She does not work past 8pm is what we were told. She took our money and ran with no acceptions even though she told me she had not charged us. Poor customer service! (By the time we found a place that night and got internet to contact our credit card, she had already charged us). She suggested we stay across the street as a matter of fact. Thank goodness that gentleman was a very nice man to find us a place to stay that night.

Room Tip: Go to ParkHotel Flora instead!
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  • Stayed: June 2012, travelled as a couple
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12  Thank SwedishPrincess14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 October 2011

This pension is about 400 years old and was the only place on the block back then. You would never know that it is that old, because it is very well maintained. The rooms are spacious and comfortable. Inga struggles sometimes to find the right English words, but her English is far better than my German. I appreciate their hospitality. It was fun to see their old Eicher tractor and their big boat undergoing renovation. The warm bread at breakfast was a nice touch in addition to everything else (all good). Schluchsee is a very pretty little town. Our favorite meal in Schluchsee was at the restaurant at Hotel Schiff where you can watch sailboats and fishing boats while you dine. The food was excellent, too.

  • Stayed: September 2011, travelled with family
    • Value
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    • Sleep Quality
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Thank rlwill3922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2010

A great place to stay in Schluchsee. A 5 minute walk from the centre of town. And run by a very friendly couple. Felt at home here. Good breakfast too. Excellent!

  • Stayed: December 2009, travelled with family
    • Value
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Thank gringomadrid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2016
Google Translation

  • Stayed: June 2016, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Gogo392015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Pension Wiesengrund

Address: Im Wiesengrund 6, 79859 Schluchsee, Baden-Wurttemberg, Germany
Region: Germany > Baden-Wurttemberg > Schluchsee
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Ski-In / Ski-Out
Hotel Style:
Ranked #11 of 12 Hotels in Schluchsee
Price Range: $148 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Pension Wiesengrund 3*
Number of rooms: 7
Reservation Options:
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