I booked a hotel room for my parents for 3 nights using booking.com
the hotel reception was open only until 19:00 O'clock but my parents came 1.5 hours later due to a flight delay.
They saw that the hotel was closed, and figured the reception time is over. So they found a different hotel room just for the night.
The next morning they came to the hotel and expected to pay the full fee for 3 nights and stay the 2 nights that are left.
The hotel owners said sorry, we canceled your booking because you didn't show up until the end of the reception time, and we'll charge you 90% of the whole full booking, and wont provide you with a room.
In my opinion this is a scam, even if it might be possible for them to do so via their contract. I'm sure my parents and I are not the only victims. This is not a way to do business! The hotel shouldn't be paid twice and the 'no show up' should refer to the first night and not the whole booking. this is simply wrong.
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