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“Well situated calm place to stay”
Review of Crans Ambassador

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Crans Ambassador
Ranked #6 of 41 Hotels in Crans-Montana
Certificate of Excellence
Reviewed 30 April 2017

Great location, a bit far from city center walking but great views .
Great decoration, smart, modern.
The room was Spotless clean, cosy bed .
One big problem for me was that the the room temperature is regulated centrally, so impossible tu regulate or lower the room temperature yourself during the night and really hot . Had to sleep with the window wide open, and still was too warm. They have open wood fires outside so smell of fire was very strong. A good thing the place was quiet but not a good night sleep .
Television didn't have most of the programs, and the reception was not able to fix that.
Breakfast buffet was perfect lot of choice, good quality.
Great well equiped gym and swimming pool.

  • Stayed: January 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank delphinedoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cransambassador S, Directeur général at Crans Ambassador, responded to this reviewResponded 3 May 2017

Dear delphinedoc

Thank you very much having taken the time to publish your review on TripAdvisor.

It was a real pleasure to have you at our hotel, and we are delighted that you enjoyed our SPA and the breakfast buffet.

We are very concerned about the room temperature, and would like to express our sincere apologies about this severe issue. Some works are actually being made to solve this, as well as the television choice and the air supply in the room.

We hope that you will give us the opportunity to present you our apologies personally, and would very much look forward to welcoming you back this summer in Crans-Montana.

In the meantime, we remain at your full disposal and wish you an excellent spring time.

Kind regards

Laure Rüegger & Adrien de Haller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1 - 5 of 222 reviews

Reviewed 22 April 2017

Definitely the best hotel in the area despite being quite pricey. It's worth it!
Breathtaking views, beautiful decor, great staff.
Luxury ambience, and a must-visit terrace with a fireplace overlooking the valley.
It's sad the hotel closes during the off-season :(
Thanks for the experience!

  • Stayed: April 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Merry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cransambassador S, Directeur général at Crans Ambassador, responded to this reviewResponded 25 April 2017

Dear Merry A,
Thank you for your kind message and the time taken to publish your review on your stay with us.
It was our pleasure to have you in our hotel and we must admit that we are sad as well, now that you have left and we find ourselves in an empty hotel...
We therefor look forward to welcoming you soon again at Crans Ambassador!
Best regards,
Laure Rüegger & Adrien de Haller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 April 2017

We spent a week here at the beginning of April. The first point of contact, the reception desk, set the tone for our stay. We have never experienced such genuine warmth and welcome from hotel staff anywhere like here. Our room was spotless with everything we needed. The layout, design and view of the Alps was excellent. Breakfast was delicious and the pool/spa could not be faulted. Our little dog was also made welcome and upon arrival in our room, a dog bed was already in place. I cannot recommend the Ambassador highly enough.

Room Tip: Looking over Montana
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  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank kay t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cransambassador S, Directeur général at Crans Ambassador, responded to this reviewResponded 11 April 2017

Dear kay t,

First of all, we would like to thank you for having chosen Crans Ambassador. It was a great pleasure to have you here.

Thank you very much for your kind review posted on this site.
We spend all our energy in making our guests feel the most welcome, and we are delighted that you enjoyed your stay and our facilities that much. We are indeed very lucky to have this beautiful view on the Alps.

It would be our pleasure to welcome you soon again at Crans Ambassador, and we remain at your disposal to help organise your future stay with us.

Kind regards from sunny Crans-Montana,

Laure Rüegger & Adrien de Haller
Hotel Manager

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Reviewed 19 March 2017 via mobile

A very good combination of luxury and family friendly. Probably ok for couples as well. Service at the restaurant and bar were average to below average but the staff were very nice. Excellent ski shop on site with a couple of great guys running it. I will be back.

Stayed: March 2017, travelled with family
1  Thank Zade Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cransambassador S, Directeur général at Crans Ambassador, responded to this reviewResponded 26 March 2017

Dear DoubleZZ,

Thank you very much for having taken the time to publish a review of your stay on this site.

It was a great pleasure to have you as our guest at Crans Ambassador, and we are delighted that you enjoyed our facilities.

We are investing a lot of time in training to improve service quality delivered by our staff, but we are aware that there is still a lot to ameliorate.

Thank you for your kind message and compliment regarding our employees friendliness, it is with pleasure that we will pass it on to them.

We look forward to welcoming you soon again at Crans-Montana and remain with pleasure at your disposal to organise your future stay with us.

Kind regards,

Laure Rüegger & Adrien de Haller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2017 via mobile

I would like to start with the fact that when we were on our way to the hotel with the estimated arrival time of 10 pm, we got a phone call from the front desk asking us if we were interested in eating dinner at the restaurant and if they should reserve a table for us.
That already made us feel expected and welcomed.
This continued when we got to the hotel and we were happily surprised that we got an upgraded room.
And what a room!! Amazing mountain view, and amazing facilities.
We used the pool and the saunas during our stay and everything is modern and well kept and a true experience.
The staff at the hotel was fantastic: from Laure, the general manager and including all the employees, in the reception, at the breakfast, they made us feel at home and nothing was impossible for them to take care of.
The atmosphere was great, from the balcony with the fire place and the lounge with music and great drinks.
The only things we were sorry about was that our vacation was too short and we hope to be back soon.

Stayed: March 2017, travelled with family
Thank michstrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cransambassador S, Directeur général at Crans Ambassador, responded to this reviewResponded 26 March 2017

Dear michstrum,

Thank you very much for having taken the time to post a review on this site.

We are very pleased that you enjoyed our hotel and services, and it is with pleasure that we will share your comments with our staff. As we try every day to deliver the best experience to our guests, your feedback enforces us in this effort and we are most grateful.

It would be our pleasure to welcome you soon again in Crans-Montana, and we remain at your full disposal to organize your next stay with us.

Kind regards,

Laure Rüegger & Adrien de Haller
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crans Ambassador

Address: Route du Petit Signal 3, Crans-Montana 3963, Switzerland
Region: Switzerland > Swiss Alps > Canton of Valais > Crans-Montana
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 41 Hotels in Crans-Montana
Price Range: $419 - $1,161 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crans Ambassador 5*
Number of rooms: 60
Official Description (provided by the hotel):
The Crans Ambassador, Luxury Sport Resort, immerses you in the heart of the Swiss Alps. As soon as you step into the hotel, a 180° view of Europe’s highest, most stunning peaks takes your breath away. The Crans Ambassador is a privileged haven of serenity in a cosy, timeless setting. Combining luxury, friendliness, vibrancy and performance; the hotel welcomes guests in search of wellness year round. ... more   less 
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