We are so confused by all the glowing reviews of this hotel. We are die hard One&Only fans but this hotel was such a let down.... so underwhelming. The transportation issue is a serious problem at the property- we thought people were being dramatic but you are constantly waiting for buggy service- sometimes as long as 30 minutes! nightmare. and there is no real way around this since the property is so large, spread out over rolling hills- it is truly not walkable.
A lot of kinks to iron out in regards to dining and service- no consistency across the different restaurants. Food was pretty awful overall in our experience. In room-dining showed up cold and missing items every time we ordered to the villa.
Overall, if you're expecting the type of service you experience at One&Only Palmilla and other luxury hotels.... you will be very disappointed. Go somewhere else! We hated it so much we left a day early. More