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All reviews ocean view amazing views plunge pool get away many ways couldn t food options ceviche lunch and dinner punta mita five star each morning three times our honeymoon turtle release food was amazing many times
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Reviewed 22 May 2021

This resort is set in such a beautiful location. The architecture and how they built this in the side of this beautiful, tropical cliff is something I have never seen. Their suites and views are stunning and their staff is kind and welcoming. However, they need some major work with their over all services. Their was very little attention to detail for guests. Our concierge took hours to get answers on simple things. Their golf cart service which you is needed to get around the resort is extremely slow, it took up to 20 minutes sometimes to pick us us. When we asked for something to our room we would often have to ask multiple times. Their staff was very nice and friendly.

Date of stay: May 2021
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Review collected in partnership with this hotel
3  Thank Larissahoss12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2021

Paradise, privacy, perfection. If getting away from it all is what you want, then this is the place to be. It is far from the maddening crowd and everything is done "con mucho gusto." Because it just opened in November, there is much more to come.

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank 497stellaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2021

This new property is gorgeous. Carved out of the jungle, the rooms are one of a kind. The treehouses make you feel like you are floating. My wife and I went here to elope rather than have the traditional wedding. We planned it quickly and easily with Carlos who runs the events for the property. He was caring and made it seamless. There were other weddings going on other days so it's perfect for 2 of you or 50 of you. Thank you Carlos for being so detailed and professional. The General Manager of the property, Serge, is great and very hospitable as well. Simply made it easy and beautiful. We will be back!

Room tip: Make sure to get the ocean view
Date of stay: May 2021
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Thank leemB66AF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2021

One of the top hotels in the world, certainly number One in Mexico.
Exquisite service and amenities in a stunning beach and jungle setting. The treehouse rooms are simply wonderful with pinch yourself views of the ocean and shoreline. Butler Service is superb. Food and restaurants are excellent.

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank MChicago2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2021

We are so confused by all the glowing reviews of this hotel. We are die hard One&Only fans but this hotel was such a let down.... so underwhelming. The transportation issue is a serious problem at the property- we thought people were being dramatic but you are constantly waiting for buggy service- sometimes as long as 30 minutes! nightmare. and there is no real way around this since the property is so large, spread out over rolling hills- it is truly not walkable.

A lot of kinks to iron out in regards to dining and service- no consistency across the different restaurants. Food was pretty awful overall in our experience. In room-dining showed up cold and missing items every time we ordered to the villa.

Overall, if you're expecting the type of service you experience at One&Only Palmilla and other luxury hotels.... you will be very disappointed. Go somewhere else! We hated it so much we left a day early.

Date of stay: May 2021
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Review collected in partnership with this hotel
2  Thank LilAlex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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