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Reviewed 23 May 2021 via mobile

My wife and I finally managed to jump on the plane after both Got vaccinated against Covid
The minute we arrived in Mandarina, we almost forgot about the whole pandemic nightmare!!!
The drive from Puerto Vallarta airport was easy but do not expect to get there in less than 90 min as it is a one lane road through the jungle.
Once you arrive to the property, your assigned butler takes you to your room..
We booked a panoramic ocean tree house...
I had to retain my tears when Miguel started burning sage around the room.
I have never seen such an incredible architecturally perfect design... The view, the room, the terrace, the outdoor tub, everything was a perfect 10!
We had two butlers, Jorge and Miguel.
I would have hired both of them to come home with us, every move was anticipated, the minute I texted them they would be on their way to take us wherever we desired... Definitely the best butters we ever had in any hotel.
The property is well spread out, no neighbors in sight, not once we felt too close to other people... ( it’s still a pandemic out there)
The pools are beautiful, the beach the jetty is also great , get the soft shell tacos or local oysters with mezcal to drink:)
The breakfast Alma was great for Breakfast, José Antonio seemed to be our waiter every day, fantastic waiter!
As far as food, Alma needs some work, but it is still a new property...
The room service is definitely the weakest point, the food is too limited and super boring, we had to wait 90 min one night for a miserable charcuterie and cheese platter ... So we kept eating out!!
The restaurant Carao is an absolute Must!!!
It is a very popular restaurant so reserve you first dinner ahead or at check in, you will go there more than once!!!
The Spa is magical, do not skip it! Do NOT!!! Even if it’s just to do the mud bath.
You also want to spend a day at Canalan Beach Club where chef Karla will prepare you an Italian meal you won’t forget!! We thought we were transported to Capri!
The prosciutto bruschetta, the pizzas even the pasta she managed to make just like in the best Roman restaurants!!!
Francisco the beach waiter was such a sweet guy, and Karla the chef came to talk to us and everyone else... I could adopt that family:)
The crowd that comes to this hotel is mostly Latin Jet Set, it really felt like we actually were in Mexico ( not like in Cabo where only the staff is local)
And if you have kids, bring them!!! The kids club is out of a fairytale with its own butterfly pavilion, a complex group of tree houses, amazing!
Bottom line we will return ASAP!!
The transfer from the airport is a bit of a challenge, give yourself plenty of time, as accidents and construction are not uncommon, it took us 3 hours on the way back due to construction...( now I understand the very steep price of airport transportation)
Well done One and Only! Mandarina is definitely one of the best hotels in the world, and the people who work there have a lot to do with it!!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank jeje68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2021

This resort is set in such a beautiful location. The architecture and how they built this in the side of this beautiful, tropical cliff is something I have never seen. Their suites and views are stunning and their staff is kind and welcoming. However, they need some major work with their over all services. Their was very little attention to detail for guests. Our concierge took hours to get answers on simple things. Their golf cart service which you is needed to get around the resort is extremely slow, it took up to 20 minutes sometimes to pick us us. When we asked for something to our room we would often have to ask multiple times. Their staff was very nice and friendly.

Date of stay: May 2021
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Review collected in partnership with this hotel
3  Thank Larissahoss12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2021

Paradise, privacy, perfection. If getting away from it all is what you want, then this is the place to be. It is far from the maddening crowd and everything is done "con mucho gusto." Because it just opened in November, there is much more to come.

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank 497stellaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2021

This new property is gorgeous. Carved out of the jungle, the rooms are one of a kind. The treehouses make you feel like you are floating. My wife and I went here to elope rather than have the traditional wedding. We planned it quickly and easily with Carlos who runs the events for the property. He was caring and made it seamless. There were other weddings going on other days so it's perfect for 2 of you or 50 of you. Thank you Carlos for being so detailed and professional. The General Manager of the property, Serge, is great and very hospitable as well. Simply made it easy and beautiful. We will be back!

Room tip: Make sure to get the ocean view
Date of stay: May 2021
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Thank leemB66AF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 May 2021

One of the top hotels in the world, certainly number One in Mexico.
Exquisite service and amenities in a stunning beach and jungle setting. The treehouse rooms are simply wonderful with pinch yourself views of the ocean and shoreline. Butler Service is superb. Food and restaurants are excellent.

Date of stay: May 2021
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Review collected in partnership with this hotel
Thank MChicago2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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