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“Short Mid Week Stay”

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Ramada Resort Shoal Bay
Ranked #1 of 1 Hotels in Shoal Bay
Reviewed 20 November 2017

After reading previous reviews, I was a bit worried about our stay. The place however was very nice .Don't get me wrong, the stay wasn't perfect. Just little things detracted from a perfect stay. Location was perfect, just across from the main beach and very close to shops. The staff were friendly and helpful. The room was modern and tidy, very quiet and had an excellent view.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank SHOOTERGAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this reviewResponded 21 November 2017

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ramada Shoal bay.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.

We do hope to see you back in the near future

Regards
Jacqui Lawlor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 1,039 reviews

Reviewed 19 November 2017 via mobile

What a wonderful weekend if you are after a nice quiet weekend away this is the place for you . We stayed in the Barrington part of the complex our apartment had wonderful views of the bay although our room was off to the side it didnt impede our view at all. The room was spotless bed comfy the staff very friendly and helpful .. If you want an awesome feed highly recommend the sandyfoot cafe wonderdul food and service an absolutely lovely getaway would highly recommend the ramada resort hotel

Stayed: November 2017, travelled as a couple
Thank jrmce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this reviewResponded 21 November 2017

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ramada Shoal bay.

It is always a pleasure to receive positive feedback, i am so glad that you enjoyed your time at Shoal Bay.

We do hope to see you back in the near future

Regards
Jacqui Lawlor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 November 2017

1 bedroom sea view deluxe with spa. Very quiet great Thai restaurant nearby. Heaps to do. Spas great. Lap pool indoors. Only thing is not serviced daily but we were told. Pool towels supplied. Free wifi was great. Not far to Nelson’s bay & salamander bay shopping centre.

Room Tip: Sea view with balcony was quiet
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Stayed: November 2017, travelled as a couple
Thank Pat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this reviewResponded 21 November 2017

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ramada Shoal bay.

It is always a pleasure to receive positive feedback, I apologise that you were not made aware that our resort is non-serviced if you require anything during your stay then reception would be able to supply this for you.

Kind regards

Jacqui Lawlor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2017 via mobile

My family spent the weekend in a 3 bedroom apartment (Breakwater building).

This building is towards the back of the resort and had it's own spa and pool.

The apartment was a great size and well equipped. Only couple of faults was there were not enough towels (we just used the pool towels), one of the bedroom lights did not work and the master room bathroom sink was linking.

Other then that we had a pleasant stay and would recommend this place to stay.

The 3 different spas available were amazing.

I was disappointed that the countryclub was closed due to renovations.

Sandyfoot Cafe and Bar is the only one currently open.

Another disappointing remark regarding my families stay is that my siblings had separate rooms/bookings fully paid prior to arriving and both were told it was not paid and they were to pay, however the manner in which they were asked to provide proof of payment was rude and uncalled for.

Other than dealings with the reception at checkin we did not have any interaction with staff.

Stayed: November 2017, travelled with family
Thank Maria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this reviewResponded 21 November 2017

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the Ramada Shoal bay.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I apologise that you incurred some maintenance issues during your stay and I will follow up with the team about the check in procedure.

We do hope to see you back in the near future

Regards
Jacqui Lawlor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2017 via mobile

We were told to pay for the room upfront at the check in time even though it was prepaid at booking time. I had to pull out my bank statement from online banking to show the receptionist as she demanded the proof of payment instead of her checking their system.

There are cups and glasses prepared in the room but they were all stained and greasy. Didn't want to use them at all. And I found an opened used milk inside the fridge which I don't even know how long it was sitting in there.

Location is great but I don't think we will stay here again, there were some disappointing points and made us feel uncomfortable.

Stayed: November 2017, travelled with family
1  Thank mamifah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ramada S, Front Office Manager at Ramada Resort Shoal Bay, responded to this reviewResponded 14 November 2017

Dear Valued Guest,

It's disappointing to learn that you did not enjoy your stay with us, but I would like to thank you for sharing your comments with us so we can improve our product.
We intend for all of our guests to have a comfortable stay, but it sounds like something has gone wrong and we've missed the mark on this occasion.


Kind regards

Jacqui Lawlor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Resort Shoal Bay

Address: 35-45 Shoal Bay Rd, Shoal Bay, Port Stephens, New South Wales 2315, Australia (Formerly Shoal Bay Resort & Spa)
Phone Number:
Region: Australia > New South Wales > Greater Newcastle > Port Stephens > Shoal Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Shoal Bay
Price Range: $135 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ramada Resort Shoal Bay 4.5*
Number of rooms: 183
Official Description (provided by the hotel):
Shoal Bay Resort & Spa is the ultimate beachfront Resort perfect for romantic escapes, family holidays, pamper weekends, beach getaways, weddings, special events and meetings and business. Shoal Bay lays by the entrance to Port Stephens, overlooking the white sands and the magnificent volcanic Tomaree headlands. Boasting crystal clear waterways and extensive National Park with unspoiled bushland, Shoal Bay is certainly one of New South Wales most stunning destinations. Just 2.5 hr drive north of Sydney and 30mins from Newcastle, this award winning Resort offers a diverse range of accommodation styles and options to suit a variety of budgets and can accommodate up to 700 guests. Accommodation ranges from Standard Studios through to Waterview, Beachfront and Bayview rooms with a choice of 1, 2 and 3 bedroom apartments located across 7 accommodation buildings. The Resort features 4 restaurants including the award winning Catch at Shoal Bay, 5 bars, the iconic Country Club Hotel, Occie’s Kids Club (operating throughout NSW School Holidays periods), Shoal Bay Resort Store, Whitesands Conference Centre, an outdoor heated Resort pool with children’s wading area and complimentary secure undercover parking. Relax at the Aqua Spa wellbeing sanctuary for adults (min 16 yrs+) offering a true Thalassotherapy experience for guests through the 3 mineral spa pools and 25m heated lap pool. Take yourself on a journey to revive your mind, body and soul, indulge in a range of menu treatments that enhance the total well being and surrender to the experience of products that will relax, de-stress and energise you. ... more   less 
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Also Known As:
Shoal Bay Hotel Shoal Bay

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