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Reviewed 6 January 2020 via mobile

Generally, the resort is well maintained and clean, and safe. The white sand beach and beautiful water looks just like in the pictures. The staff were all friendly.

Our one bedroom was very spacious and housekeeping was thorough. Our other ocean front 2 bedroom villa had 2 small bedrooms and 2 cramped bathrooms. Those could have been larger. The dishwasher in both villas were broken and were never fixed during our stay.

Life in the Bahamas is slow, but the service in the pool-side (Palapa) restaurant was extremely slow, even just to get a drink. Hardly any staff walked around the pool area or the beach to take drink orders, so you had to go to the bar and get them yourselves. There were only 5 umbrellas at the pool so we asked the pool staff where the rest were. (There were empty umbrella bases so we assumed that there were more umbrellas). The staff member said that he didn’t know, and that was the end of the subject. You could take as many towels as you wanted, but the staff did not help you find a lounge chair or lay the towels down for you. The lounge chairs especially at the beach had seen better days (falling apart...), and need to be replaced. There were no cushions either.

For the amount that you pay to stay at this resort, we did not feel it was worth the value.

Date of stay: December 2019
Trip type: Travelled with family
7  Thank Ninodebalia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management_Team_247, Manager at Grand Isle Resort & Residences, responded to this reviewResponded 8 January 2020

Dear Ninodebalia,

While we are happy that you loved the cleanliness and comfort of our resort alongside our property’s scenic landscape, we regret that there were other details of the stay which disappointed you. Our team takes great pride in providing a luxurious and relaxing experience for all of our guests and we are disheartened to learn that this was not entirely your impression during your time here. It is our hope that we might one day have the opportunity to welcome you back as we would love nothing more than the privilege of sharing a much more cherished experience with you.

Warm Regards,
Grand Isle Bahamas

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2020

This is a beautiful spot. Unfortunately, the beach is really nice but littered with trash and seaweed- in five days saw two people picking up trash (just 2x) with a small box. Impossible to jog along the beach with so much derbies. Food was very mediocre and extremely expensive. Only a few wait staff were friendly and helpful, others acted like we were bothering them for a towel. Reception desk was very friendly as was bellhop- need to give a lesson to the rest of the staff. Could’ve used more kids activities as well. There was a guy randomly playing pool games but didn’t do much beyond throwing rings to dive for. Overall clearly a 4 star place but priced like a 5 star resort.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank kcstllove
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management_Team_247, Manager at Grand Isle Resort & Residences, responded to this reviewResponded 7 January 2020

Dear kcstllove,

We thank you for choosing our resort during your recent visit to Exuma Island and appreciate this review as it helps us to discover what you most loved about your visit and how we might have elevated the experience even further. While we are happy that you so richly appreciated the beauty of our property, we regret that there were other details that were of disappointment to you. We will be reviewing your additional comments with our team so that we might ensure that your next visit is nothing short of exceptional - hope to see you again soon!

Warm Regards,
Grand Isle Resort

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Reviewed 4 January 2020

So lovely. They really know what they are doing and are just the nicest people. I had a beautiful massage with Latravia. She was highly skilled, and so kind. I wasn’t feeling well and she calibrated the pressure to what was right for me on that day. Also had an incredible foot massage with Tamara. My time at the spa was truly a highlight of the trip.

Date of stay: January 2020
Trip type: Travelled as a couple
Thank 670jasminep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management_Team_247, Manager at Grand Isle Resort & Residences, responded to this reviewResponded 7 January 2020

Dear 670jasminep,

As you have discovered, no visit to our property is complete without a visit to SeaStar Spa where you can indulge in one of our signature experiences. Both Latravia and Tamara are true masters of their craft and would like to thank you for sharing these kind words. It is our sincerest hope that you are already planning your return and if we can offer any assistance in coordinating your next reservation please do not hesitate to give us a call.

Warm Regards,
Grand Isle Resort

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Reviewed 30 December 2019 via mobile

Spent Christmas week with my family in an oceanfront villa at Grand Isle. Accommodations were impeccable in every way. Beautiful furnishings. Well equipped kitchen. Gorgeous landscaping. Friendly, helpful staff made our stay smooth in every way. We split time between the beach, adult pool and family pool. Each setting was comfortable and relaxing in its own way. In addition to a few offsite dinners booked for us by the Resort’s Conceirge, we left the resort a couple of times, taking a half day island tour with Exuma Water Sports and visiting Chat & Chill in George Town, both very fun activities. If I visit again, I’ll rent a car, as taxis were quite expensive. Overall, nothing but praise for Grand Isle. Thanks for a Christmas to remember!

Date of stay: December 2019
Trip type: Travelled with family
Thank Mike_Gaburo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management_Team_247, Manager at Grand Isle Resort & Residences, responded to this reviewResponded 31 December 2019

Dear Mike_Gaburo,

As you have discovered, Exuma is the perfect place to visit during the Christmas holiday and we are thrilled that you felt so well taken care of by our team during your stay. We take great pride in providing a relaxing environment that is both beautifully landscaped and exciting for the entire family to enjoy and we trust that you all created memories here to last a lifetime. It was a pleasure having you with us and we look forward to welcoming you time and again for many years to come.

Warm Regards,
Grand Isle Resort

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Reviewed 27 December 2019 via mobile

Grand Isle is the place to stay when in Exuma. Everything was just perfect. Front of house staff were so friendly & helpful upon arrival & throughout my stay. My villa was amazing too, very clean and modern. Loved the decor. I can’t stress how beautiful this place is. Thank you guys for looking after us during our stay. Keetel & the team go all out to make you feel at home. Can’t wait to come back.

Date of stay: December 2019
Trip type: Travelled as a couple
Thank JereJarre
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Management_Team_247, Manager at Grand Isle Resort & Residences, responded to this reviewResponded 31 December 2019

Dear Jere,

What a joy it is to read a review that so perfectly captures the experience that we take such great pride in providing for our guests and we thank you for sharing these kind words. As you have discovered, our team is quite well known for their warmth and genuine hospitality and Keetel is truly a gem on our team. It is our sincerest hope that you are already planning your return as we can’t wait to welcome you again. Until next time!

Warm Regards,
Grand Isle Resort

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