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Traveller rating
3,016
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366
139
76
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All reviews walk in closet star hotel ovo restaurant half board quiet pool sea view beautiful hotel gran canaria thalasso spa breakfast and dinner evening entertainment buffet restaurant welcome drink large hotel standard room plenty of sunbeds junior suite
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Reviewed 24 March 2020

This place is brilliant. Arranged in a resort complex with several pools, the accommodation is split into a number of buildings, which gives a more 'open' feel. The resort's restaurants are excellent, especially the buffet restaurant which changes its menu focus daily, including Asian, Italian, International, and so on.
The resort also puts on a number of activities, including some for children, during the day, and has entertainment in the Plaza in the evening. This ranged from music (bands) to flamenco dancing. Our favourite was the circus troupe, who put on a truly fantastic and skilled show.
Great place.

Room tip: They're all good.
Date of stay: March 2020
    • Location
    • Sleep Quality
    • Service
1  Thank RogerE1053
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, General Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 15 April 2020

Dear Roger,

Thank you for your rating and your feedback.

We are pleased that you took the time to write us a review and we are pleased that you had a great time with us.

Thank you for the top rating and your praise! We are really happy and it is a great motivation to continue.

We would like to inform you that your comments have been forwarded to our entire team. We hope that you will visit us again soon.

Kind regards, The guest care Lopesan Villa del Conde Resort & Thalasso

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2020 via mobile

We stayed here for 10 nights in an apartment that overlooked the grounds and out to sea. The apartment was spacious with balcony. A walk-in wardrobe and roomy bathroom added to the feeling of space. The room was well serviced during our stay. Considering soft bathrobes were provided it was a pity the towels didn’t match this quality of softness.
The grounds are well laid out with plenty of sun loungers and several pools.Beach type towels are provided. These were soft!
A village type ambience is created with the design of the different styles of buildings, especially the plaza area. The grounds delightful and well maintained.

The dining facilities consist of 2 buffet restaurants, given the time of the season only 1 of these was opened. There is an a la carte restaurant which provides food for extra charge over half board.
The buffet food is varied and plentiful, catering for the range of palates of residents. Quality of some of the cooked food was variable. Understandable given the need to cater for the numbers waiting.
All the staff we encountered were very approachable,friendly and helpful making the stay that much more enjoyable.

Please note many of the rooms are in the main hotel block and do not have the outlook or spaciousness that has been described. Also, the Lopesan chain operates the concept of ‘ unique’ guests with separate areas etc. set aside for such extra paying guests.
( The hotel closed the day we were leaving with remaining guests being transferred to another hotel in the chain. Hoping for brighter times! )

Date of stay: March 2020
Trip type: Travelled as a couple
4  Thank Stephen W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, General Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 15 April 2020

Dear Stephen,

Thank you for your rating and your feedback.

We are pleased that you took the time to write us a review and we are pleased that you had a great time with us.

Thank you for the rating and your praise! We are really happy and it is a great motivation to continue.

We would like to inform you that your comments have been forwarded to our entire team.

We hope that you will visit us again soon.

Kind regards,

The guest care Lopesan Villa del Conde Resort & Thalasso

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2020 via mobile

We checked travel advisory before we left last week been in lockdown for the last 2 days. For the future this is a very good hotel. Rooms are large. Lots of space with several pools. Main restaurant is very good with 2 stations cooking fresh fish an meat. Very big choice of different food. The staff here cannot do enough for you and nothing is too much. When hopefully these terrible times are past you will have a great holiday here.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank lewismd30
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, General Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 15 April 2020

Dear Lewis,

Thank you for your rating and your feedback.

We are pleased that you took the time to write us a review and we are pleased that you had a great time with us.

Thank you for the top rating and your praise! We are really happy and it is a great motivation to continue.

We would like to inform you that your comments have been forwarded to our entire team.

We hope that you will visit us again soon.

Kind regards,

The guest care Lopesan Villa del Conde Resort & Thalasso

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2020

What a wonderful Hotel with amazing staff who can’t do enough to please you. Great food, good evening entertainment and beautiful grounds. The Hotel is closing today and we are so sad for all the wonderful staff. We hope that once this worldwide crisis is over the Villa del Conde will open once more and we will certainly return. We hope all the staff and their families stay safe.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank MarilynDiamant
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, General Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 15 April 2020

Dear Marilyn,

Thank you for your rating and your feedback.

We are pleased that you took the time to write us a review and we are pleased that you had a great time with us.

Thank you for the top rating and your praise!

We are really happy and it is a great motivation to continue.

We would like to inform you that your comments have been forwarded to our entire team.

We hope that you will visit us again soon.

Kind regards,

The guest care Lopesan Villa del Conde Resort & Thalasso

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2020 via mobile

We stayed in Villa del Conde for a week in early March. We absolutely loved it. Reception area is stunning . Beautiful swimming pools including a very warm pool and a cold sea water pool. Our room was lovely and very spacious. Everywhere is spotless. The staff are efficient and friendly. Looking forward to a return visit.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank springtime911
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
LopesanHotelGroup, General Manager at Lopesan Villa del Conde Resort & Thalasso, responded to this reviewResponded 15 April 2020

Dear Springtime911,

Thank you for your rating and your feedback.

We are pleased that you took the time to write us a review and we are pleased that you had a great time with us.

Thank you for the top rating and your praise! We are really happy and it is a great motivation to continue.

We would like to inform you that your comments have been forwarded to our entire team.

We hope that you will visit us again soon.

Kind regards,

The guest care Lopesan Villa del Conde Resort & Thalasso

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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