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Reviews (6,460)
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Reviewed 2 weeks ago via mobile

Quite expensive but great service, staff, food and premises. Quality of the mattresses is just bad and so are the acoustics from neighbouring rooms.
It was our second visit of Baobab Resort in 2 years. Last year was a 5* review, this year merely a 2 due to the new "Unique" arrangement. What it comes down to is that the "best places" (by the pool, in the restaurant, ...) are reserved for guests in the Unique program. Result: we've been here for four days now, and today was the first day that my wife, daughter and I didn't have to split up at the pool while there's an overcapacity of available Unique chairs in the reserved area. Not something you're looking for on a family holiday and I've talked to a lot of fellow visitors who feel the same about this.

This doesn't make any sense at all in my opinion, the only thing you achieve is that people - who payed a lot of money for a 5* hotel - are being continuously confronted with the fact that they're just 2nd class visitors. At least to the management as the staff seems to find this as annoying as we do. Not the effect you're trying to achieve I guess.

I really hope the concept is discarded ASAP because this hotel is better off without the Unique program. Better set up a dedicated venue.

Stayed: June 2018, travelled with family
11  Thank Bart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 2 weeks ago

Dear guest,

first of all we would like to thank you for choosing the Lopesan Baobab Resort for your second stay on Gran Canaria. We are very glad that you have chosen us again.

Thank you for your comments regarding our staff, food and premises, we will of course pass on your comments to everyone, we are sure that they will be received with much happiness.

We would like to apologize for the inconveniences that you had suffer due to the unique experience. However, we, at the public relation department are always there to help you to find a sun bed when you do not find one available.

We have forwarded on all your comments. We do not want to make you feel a second class guest.

If there may be anything which we may help you with during the rest of your stay, please do not hesitate to come to our guest relation department to speak personally about this issue.

Kind regards,

Public Relation Department.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

I have actually lost count of the number of times we have been here but think it is now 12 and already booked for September..
It really is different to other hotels with its African theme.
The rooms are really nice with an amazing wet room. I am happy with Sky news on the TV so can't understand people complaining about a lack of channels.
Loved the 'Turn down' service in the evening. Nice touch.
Didn't experience the Unique service so can't really comment only to say if people pay more money they should get more.
Food can be good to excellent and people moan about the queues that's because it is good. Would you want to eat in a restaurant with no one in it?
Admittedly the sunbed policy is not strictly enforced but it's more about the selfish people reserving them and not showing until lunchtime.
People moan about the number of children and the noise they make but they forget that they were once children.Are the kids not allowed to go on holiday? You get children on the planes but people still fly so why say you wouldn't come back because of kids? It is a family hotel. Book an adult only hotel if it's such a big problem.
The kids don't complain about grumpy old pensioners and people who shouldn't be wearing bikinis so live and let live.
The beach is a short walk away and there are some nice shops and restaurants nearby.
The reception area is looking a bit tired and the bar area just outside so that could do with a refurb.
Entertainment is average/good but typical for a holiday destination.
Staff are excellent and always helpful. Drinks are reasonably priced for a 5* Hotel.
I have stayed in various different hotels in Maspalomas but keep coming back here as you know it's going to be good.
Roll on September.....

Stayed: June 2018
4  Thank ArrogantCockney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 2 weeks ago


Dear Guests,
It has been a pleasure, as always, to have had you staying at the hotel. We are pleased that you continue to count on us.
It gives us great satisfaction to know that you enjoyed your stay at the hotel.
Thank you very much for sharing your experience with other holidaymakers.
We hope to continue thus for many years so that you can consider us your home in Gran Canaria. With kind regards,

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Reviewed 2 weeks ago

The moment you arrive in the hotel you know it'll be a great (the best) vacation. Staff is sooo friendly, location is BEAUTIFUL and there is all you need for the Best vacation. The area around the hotel is great too and the see is located at just a few 100 metres from the hotel. Go for the UNIQUE formula as that gives that EXTRA. Breakfast outside with everything you need and more. when you choose this hotel can be sure this will be the best vacation. We will for sure return to this hotel! It's great to go with kids!

  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank _xsarahkex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 2 weeks ago

Dear Guests,
Thank you for choosing us for your well deserved holidays.
It gives us great satisfaction to know that you enjoyed your stay at the hotel with the UNIQUE concept
Our main objective is offering excellent service to our clients. Without a doubt, the breakfast is one of
It is our guests favorite extra.
We hope to maintain this connection in the future and have the pleasure of a visit from you in the future.
Kind regards,

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Reviewed 2 weeks ago

Fantastic resort. Have stay three time now and each time we love it. Can’t wait to go back. Staff are polite and helpful, hotel is clean and tidy. Gardens and pool areas clean and well looked after. 5 star holiday

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank emmadibley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 2 weeks ago

Dear guest,

thank you very much for your nice comments to our staff and our hotel. We hope to see you soon again very soon.

Yours faithfully,

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Reviewed 2 weeks ago

The pros certainly outweigh the cons in this resort complex. The buffet food at both breakfast and dinner was by far the best we’ve encountered, hot, tasty and a great choice. The staff have to be commended for their professionalism in keeping such a large clientele fed and without having to wait for a table. Mealtimes ran very smoothly except for the biggest drawback which has been mentioned many times but it can’t be overlooked - the huge number of small children who managed to create such a volume of noise, screaming, crying etc which always managed to spoil an enjoyable dining experience. Why couldn’t they all sit together and leave the rest of us in peace? Our room was very spacious and comfortable with a large balcony which overlooked the road and then out to sea. The double glazed doors completely shut out any noise at night. The sink area and bathroom floor had certainly seen better days although the actual fittings were very new and modern. Biggest fault with the room was the height of the hangers in the wardrobe, the type which don’t easily lift of the rail and have a fiddly bit to hook in. We are both a good height but had to stand on tiptoes to even get close to reaching them! The pool areas were fantastic and the gardens just beautiful. Such a pleasure to walk round them. I would certainly recommend this resort as it has so much going for it but I hesitate to say I would return due to the noise of the children. It’s really better suited to families than couples.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Carol P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
121baobab, Public Relations Manager at Lopesan Baobab Resort, responded to this reviewResponded 2 weeks ago

Dear Carol,

thank you very much for hav visited the Lopesan Baobab & Resort, for your nice comments to our staff and facilities and shared your opinion with the other users.

It is true that there a lot of children on the hotel due to we are a family hotel, however, there are two buffets on the hotel, one for families "Marula" and the other one for couples "Baobab".

It is the same regarding to the pools, there are two quiet pools on the hotel where you can enjoy a relaxing day with your partner.

Thank you very much again for your comments and he hope to be your second home on Gran Canaria.

Kind Regards

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