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Reviewed 19 March 2019

What I can only describe as the worst customer service I have ever received at a hotel. The duty manager was rude, unhelpful and unprofessional. Our weekend away was totally ruined by the team at Widbrook Grange.

Date of stay: February 2019
Trip type: Travelled as a couple
Thank Kay605
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management_General, General Manager at Widbrook Grange, responded to this reviewResponded 28 March 2019

Dear Kay605,

Thank you for taking the time to share your review. It is disappointing to hear that your customer service experience was less than perfect and would like to offer our sincerest apologies for the inconvenience you experienced. We will be sure to review your comments internally. It is our hope to have another opportunity to welcome you again to Widbrook Grange in the near future.

Warm regards,
Hakan Tiryaki
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2019

We enjoyed our stay a year ago so much we wanted to come back again and we were not disappointed. We had a lovely ‘afternoon tea’ on our arrival, everything was presented beautifully which was very enticing. The scones were exceptional.
Our breakfasts and dinners were delicious with fresh local produce and again creatively presented. Our rooms were very comfortable and snug especially listening to the incredible wind one night outside. Otherwise the rooms are very quiet, just right for a peaceful night’s sleep.
All of the staff we met were very friendly and cheerful and always ready to make your stay special. We’ll be looking for another excuse to come back - thank you!

Room tip: Rooms 16 and 17 are inter joining which is perfect for a family.
Date of stay: March 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank Thelma T
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management_General, General Manager at Widbrook Grange, responded to this reviewResponded 28 March 2019

Greetings Mandt1,

Wow! It is truly delightful to read your fantastic review and appreciate you continually choosing to visit Widbrook Grange! Your compliments about our beautifully presented afternoon tea, delicious quality of food, welcoming hospitality and overall experience are enjoyed by all of us here at Widbrook Grange, we're already looking forward to your next visit.

Best wishes,
Hakan Tiryaki
General Manager

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Reviewed 16 March 2019

Booked this hotel package through Pets Pyjamas. It lived up to all our expectations. The room was spacious and everything was clean and well looked after. The food was delicious and our greyhound loved the extra treats given by all the friendly staff. The grounds are extensive and if the weather had been better we would have explored them more than we did.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Younge63
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management_General, General Manager at Widbrook Grange, responded to this reviewResponded 18 March 2019

Greetings Younge63,

We're overjoyed to read your fantastic review and appreciate you taking the time to share your positive comments with us. It was a pleasure to welcome you and your pooch to the Farmhouse and we're thrilled to hear that we met your expectations! Thank you for your kind words about our spacious rooms, delicious quality of food, welcoming hospitality and beautiful grounds. Hopefully the sun shines on your next visit.

Best wishes,
Hakan Tiryaki
General Manager

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Reviewed 10 March 2019 via mobile

We stayed here on a Waitrose promotion a couple of weeks ago. The hotel was lovely- spacious rooms and lovely communal areas. The gin bar is incredible and there are lots of cosy corners to curl up in with a book or newspaper. Staff were extremely helpful. Breakfast was amazing- really good choice of both cooked items and continental.
We ate in the restaurant one evening and the food was extremely good- delicious flavours and well presented. Good veggie options.
One criticism would be that the grounds seem quite unkempt- maybe it was because we visited in February but for a hotel of this standard I would have expected better maintained gardens. I also had not realised how ‘dog friendly’ the hotel was- although they are not allowed in the main dining room they are allowed in the bar areas which is not ideal. I would also be concerned about ending up in a room next to a barking dog!
One other note- avoid The Boathouse across the road which is horrible and make the journey into town where there is a myriad of lovely pubs and restaurants. The walk along the canal is easy and nicer than the walk along the main road.

Date of stay: February 2019
Trip type: Travelled as a couple
Thank klmdt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management_General, General Manager at Widbrook Grange, responded to this reviewResponded 11 March 2019

Hello klmdt,

We thank you for taking the time to provide your feedback and choosing to stay at Widbrook Grange. It is pleasing to hear that you loved our spacious rooms, extensive gin collection, delicious quality of food and welcoming hospitality. We're sorry to learn that certain aspects of your stay were less than perfect and apologise for this inconvenience, we hope this did not detract too much from your overall enjoyment. It is our hope that you will join us again soon.

Warm regards,
Hakan Tiryaki
General Manager

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Reviewed 8 March 2019

Lovely room in the old house, great evening meal and super breakfast, what's not to like.
Warm welcome on arrival by very helpful staff, shown to our room which was large and very comfortable with everything you need for a great stay.
Cosy lounges to relax in the evening with a glass of wine or if your a gin drinker large choice in the gin bar.
Located near the canal south of Bradford On Avon so as keen walkers we walked along the canal to work up an appetite for dinner.
Very relaxing stay and would definitely go back.

Room tip: Our superior room was in the main house, some are in a separate but close courtyard.
Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Alan H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management_General, General Manager at Widbrook Grange, responded to this reviewResponded 11 March 2019

Greetings Alan H,

It is a pleasure to read your glowing review and we appreciate you taking the time to share your kind feedback. Your compliments about our delicious quality of food, welcoming hospitality, comfortable rooms and countryside location is enjoyed by all of us here at Widbrook Grange! Thank again for sharing your lovely comments and we hope to see you again soon.

Warm wishes,
Hakan Tiryaki
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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