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All reviews highly recommended hotel clean and friendly staff central location gorgeous hotel booked last minute lady on reception hotel bar rooms are clean would definitely stay here again lovely meal front of house birthday party poached eggs business trip comfortable bed excellent stay hot food
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Reviewed 16 December 2020 via mobile

Food only average. Chicken curry reheated, but not fully arrived in two bowls on a chopping board.. with dryed out burnt toast looking slivers or Nan bread.

The burger arrived again on a chopping board with a bowl of chips and a plastic tub of some sort of taco kind of sauce.

Service was ok.. made 2 attempts to ask for a plate but was ignored, i gave up!

It was busy.
We got the lecture about ordering food if we wanted drink! Was funny as we were there to eat!

It's gone down hill since it re opened.

And seriously, what is wrong with a plate, curry should be served on a PLATE, or at least provide a plate to pour the bowls out on to while burning your fingers!

Date of stay: December 2020
Trip type: Travelled as a couple
Thank golemma79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2020

Turned up here at 9.30pm on a Monday night with my son after our train to Belfast was cancelled, greeted by Ian at the front desk, the hotel was immaculate and his service was impeccable, he helped us straight away to get a room and settled for the night even googled the train times for the next day for us, brought drinks and snacks to my son, the room was lovely, quiet, warm, comfortable, we stayed for breakfast the next day, again great service. Would absolutely stay again. Many thanks.

Date of stay: December 2020
Trip type: Travelled with family
Thank tanjal315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 October 2020 via mobile

We stopped here on our way home to NI last weekend 15th of October 2020 for some lunch, due to covid we had to sit outdoors (guests only allowed in hotel) that didn't bother us as the sun was out and it wasn't raining. Got served very quickly by very helpful, friendly staff. Food was 5 stars and got loads and the price was not bad either!!
We both said we would go back and stay the hotel looked stunning when I was using the toilet.
Its very close to a good shopping centre, so next time we get away we will definitely stay here!!
If you're in the area definitely either stay here or eat here well worth it!!
Cant wait to come and stay some day soon.
All the staff were extremely friendly and professional.
Thank you!

Date of stay: October 2020
Trip type: Travelled as a couple
Thank Annie87xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2020 via mobile

We have stayed here many times over the years. The refurbished rooms are lovely new bar and disability access into the hotel are great. Breakfast is very good but food in bar not great. During our stay the lift was out of order which for us was a big issue as my step father has mobility issues. Was Xmas time so couldn't get fixed till next morning the staff where excellent gave a room at no cost for 2 nights. The staff made our stay really special they didn't no but after a family bereavement we wanted away for Christmas highly recommend the Imperial and thank you to the staff.

Date of stay: December 2019
Trip type: Travelled with family
Thank 520michelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2020 via mobile

Room modern and comfy and the food is really good with large portions. All staff in this hotel were so friendly and helpful. Our only problem was that there were drinks charged to our room which we didn't order, but that was quickly rectified by the lovely staff member at reception.

Date of stay: September 2020
Trip type: Travelled as a couple
1  Thank Ciara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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