Been stayed here for 3 times... there are more places to explore nowadays. What really make me feel good is the food quality, so much better than before. Staffs remain friendly and nice! Good weather for 3 days except 1 rainy day.

I did not know what to think of the Disney-esque architecture; sort of a "Polynesian Flintstones" theme maybe? Our villa had a huge front lawn that included a thatched roof hut for tea or morning coffee, front porch, a large pool and sun chairs. The inside was spacious, but felt rather dated. A request to fix a non-working air conditioner was ignored at first, requiring management intervention to resolve on our final night. Beautiful beach, with a nearby path to explore others nearby. Good organized activities both paid and free. The staff were all superb! But our best moments were just hanging out on the numerous beach beds or at the fun bar, cocktail in hand, listening to live music and relaxing.

The reservation/front office ladies and gents done such an excellent job and very welcoming when we arrived. They looked very busy as they were having big groups of Indonesian government officers from Jakarta staying with them at the same time.

I lost the papers where I wrote down all names of people that done outsanding job, but, in general, I can tell that all the employees were all out in trying to give us (guests) an excellence service.

We checked-in in one of the private pool villa, I was not really impressed as with the price we're paying, the pool lights are not working, the aircons are noisy, some lights were missing in the room, one door and one window could not be closed properly and I found plenty of cigarette butts out side next to our porch/outdoor sitting area.

So we requested to be moved to another villa. And we did after we saw and chose other villas with the same requirements but better conditions.

The maintenance/engineering team were doing their best in changing the light bulbs in the pool and provide us with mosquito spray to help with the mozzies.
The bed were really nice but if we could give an advice, being in a tropical place and near the water and shrubs, mozzies and flies are un-avoidable, it would be great to have the mosquito net (Kelambu) on our bed.

What we feel exceptional from Novotel Lombok are: the never ending activities (some are free) for guests of all ages, they have all sorts of different activities like : teaching kids how to make some arts and crafts thingy, morning walk, yoga by the beach just before sunsets, market visits, traditional village visits and many more, they have their own spa's, hair salons and art market also a little supermarket and 2 atms in within the complex.

Taxi's (private car) is available at the front entrance however, it would be nice if they allowed bluebird to come and pick their guests up, it will give guests a wider options to chose.

There is a booth of independent photography company who offers us a photo taken when we have breakfast or at their beautiful beach, however we think the guy was a bit overpriced.

When on our last day breakfast before we fly-out, the General Manager greets each of us one by one and asked if he could help or provide anything to make our stay at the resort better, which we think as a very nice, friendly and a gesture of great hospitality.

We will come back to stay next time hopefully on a cooler weather/months when its not so hot and not so many mosquitoes.

To add: this resort have some of the most beautiful sunsets we ever see in Lombok.
And their recretional and communal swimming pool area is so spacious, its great for a big family holiday where everyone could do their own things but still in the same resorts complex.

Our tips: find out from the reservations team (when you do your hotel bookings ) on what are the activities they have for the resorts guests for the week, so when Or even before you get there, you are well prepared on what activities you'd like to book from them and if you need to book it from another travel company.