Our goal was to relax and occasionally tour around Lombok. Origin Lombok was the perfect place to do that!
Especially after having stayed there for a week I can only say that staff went out of their way to make it a pleasant experience - often by just observing what you needed and then springing into action, rather than continually asking you if you needed anything else.
One small question was enough to get advice, help moving an umbrella or order food or drink. Not even an occasional language barrier would stop them from trying to work out what you needed.
Taking the shuttle is easy enough, being able to whatsapp reception to have the shuttle pick you up in Kuta at a different time when your plans change is awesome. Also, when there was a minor confusion because the driver dropped us off somewhere else, for our convenience - actually, everything was settled easily, comfortably and pleasantly using whatsapp.
We tried most of the menu options and were never dissatisfied, mind there are lots of included breakfast options (to be chosen from a menu) in addition to the buffet (musli included :-)).
The rooms are cleverly designed, and feel very comfortable in this hot environment. Having a room at the pool was relaxed and great for us, though I can imagine that a garden room may be a better option with smaller kids.
Thank you, hotel staff and management for creating this oasis!