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P Heaton
Leeds, United Kingdom

Rude staff, poor service! Needs much improvement!

3.0 of 5 bubblesReviewed 16 Apr 2023
The hotel itself is very nice and the views are fabulous. However the hotel location quite rural and is not near any facilities, so you can’t walk to a local restaurant etc or shops. Rooms very small also. The real downside of this hotel was the staff. They were rude and the service was slow. One of the waiters clearly had BO which was unpleasant when you’re eating! We were refused bar food that they served to the Italian guests ten minutes previously! Only when we pointed this out did they decided to serve us! The roof bar was closed as was was the swimming pool. The bar man didn’t have any knowledge of wines and made such a meal of preparing a simple G&T it was quite bizarre! Wouldn’t stay here again!
Date of stay: April 2023
Trip type: Travelled with friends
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All reviews rooftop bar lake view beautiful location orta san giulio swimming pool lovely hotel a la carte lakeside room family run coffee machine reception area rooms are nice snack menu family hotel much quieter you will not be disappointed relaxing stay
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Reviewed 13 April 2023 via mobile

A bit disappointing, staff didn’t seem to be bothered . Not a bad location but fairly unfriendly , small rooms, bar staff poor and when asked reception about snacks said we should go out as they didn’t do them when family at next table just had pizza and cheese/meat selection.
We had stayed in Lake Como previously and probably the wonderful service there meant that it was a hard act to follow but sadly this hotel didn’t even try.
Very disappointing.

Room tip: Asking for help And bar service pretty slow and poor.
Date of stay: April 2023
Trip type: Travelled as a couple
Thank timbE9709KG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 October 2022

Beautiful location on lake off Orta, only a short drive from Orta San Guilio. Friendly service, good food.
We dined in the restaurant for dinner one evening. The salad was not very exciting, manly lettuce and a few figs. But the main courses were excellent, and service very attentive and friendly. Breakfast Buffet was ok, not lavishing but ok.
Would definitely return for a visit.

Date of stay: October 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Tx19
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2022

Lovely room looking across the lake and staff were great, food was brilliant everything was lovely would stay again if traveling that way. Only negative when purchasing items instead of giving room number person should sigh receipt to save confusion when paying bill we were charged for items we did not purchased.

Date of stay: September 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank matureperson70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2022

The Hotel Giardinetto is long established and family run. the service, staff, food and outlook were all excellent. i can't praise it enough and can recommend it strongly. We were able to take the lake ferry boat to other towns which made out stay more interesting. Out room overlooked the lake which gave us a wonderful view of the mountains and we joyed just sitting n the balcony watching the ducks and fishing boats.

Date of stay: September 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Anthony E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 September 2022

Lovely friendly hotel with large menu and very good food at reasonable prices. We ate lunch and dinner on the outside terrace with beautiful lake views. Our peaceful lakeside room had a balcony and was quieter than rooms facing the road, I imagine. I used the pool and swam from the jetty in the lake. It's very easy and cheap to get the public ferry from right outside the hotel to the lovely old town of Orta San Guilia and to the island in the lake. Overall, we had a lovely couple of days here and would definitely return.

Date of stay: September 2022
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank 145judy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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