We visited last week during heatwave and queued for a couple of ice lollies, drinks and milkshakes.
I got served, paid and waited for my milkshake to be made, which was then passed to me.
I continued to wait, waiting for the 2 ice-lollies. One of the staff said ‘what’s that lady waiting for’ so I replied ‘just the lollies’.
One of the girls behind the counter turned very aggressive and said ‘you’ve had them’ as if I was trying to pull a fast-one! I replied to say I haven’t and showed I only had the drinks.
The girl then replied in a very aggressive manner that she’d put them on the counter - again I said I didn’t have them.
She then said I little girl had took them. I shouted over to my Daughter who had indeed picked them up when I wasn’t looking. When I said ‘oh she has them, sorry’ the girl then went ‘see’ and gestured to the other members of staff again like I was going to steal them!
The aggressive, rude, confrontational manner of the girl behind the counter was completely unnecessary. If she’d said in a different tone ‘a little girl took them’ the experience would’ve been very different, rather than me feeling accused of stealing them!!
Absolutely no need to speak to customers like that, I will not be returning.