We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (198)
Filter reviews
198 results
Traveller rating
66
86
27
10
9
Traveller type
Time of year
LanguageAll languages
More languages
66
86
27
10
9
See what travellers are saying:
Filter
Updating list...
1 - 6 of 198 reviews
Reviewed 8 July 2018

Large lake view room with balcony excellent setting. Recently refurbished but still feels old fashioned. Very clean. No room service but excellent bar service on the delightful terrace. Breakfast and evening meal self service - not to all tastes. Main downside is waiters obsessively setting lunch tables during breakfast and breakfast tables during dinner! Self service coffee machines not the best. Our balcony was overlooked both sides. Steep and cobbled walk back from town. Hotel across three buildings with many steps to negotiate. Pillows solid. Private parking a challenge. Having said all this a stunning location and a cheaper than most 4 star option - not a high end or gourmet experience but definitely still worth a visit.

Stayed: July 2018, travelled as a couple
Thank Roger M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido G, Proprietario at Hotel Ilma, responded to this reviewResponded 12 August 2018
Google Translation

Gentile Ospite, la ringraziamo per la sua recensione!
Ci auguriamo abbia trascorso un piacevole soggiorno sul Lago di Garda e non vediamo l'ora di poterla ospitare nuovamente nella nostra struttura.
Cordiali Saluti
Famiglia Ilma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2018

The hotel has awesome view and the pool is very nice.
The staff are very friendly and the food is excellent.
Great views overlooking lake Garda and surrounding mountains. Close to shops and bank for ATM.

Room Tip: Get a lake Garda view room.
  • Stayed: June 2018, travelled as a couple
    • Value
    • Rooms
    • Service
Thank jugesh1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido G, Proprietario at Hotel Ilma, responded to this reviewResponded 12 August 2018
Google Translation

Gentile Ospite, la ringraziamo per la sua recensione!
Ci auguriamo abbia trascorso un piacevole soggiorno sul Lago di Garda e non vediamo l'ora di poterla ospitare nuovamente nella nostra struttura.
Cordiali Saluti
Famiglia Ilma

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2018

The rooms are spacious and bright, perfect for cleaning.

Very helpful and polite staff,
Very good breakfast. Breakfast buffet, sufficient choice: live cooking eggs/pancakes/waffles. Cereals, yoghurts, fresh fruit, fresh bread.
The location five-ten minutes walk from the centre
Free parking.

  • Stayed: October 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Nagy Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido G, Proprietario at Hotel Ilma, responded to this reviewResponded 19 April 2018
Google Translation

Gentile Ospite, la ringraziamo per la sua recensione! Ci auguriamo abbia trascorso un piacevole soggiorno sul Lago di Garda e non vediamo l'ora di poterla ospitare nuovamente nella nostra struttura. Cordiali Saluti Famiglia Girardi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

Very nice hotel with spacious rooms, fantastic lake view from the Panorama room`s balcony. Nice, organised outdoor spaces and little gardens. The design of the furniture is not the newest, however it is perfectly suitable for a lovely long weekend even with smaller children. The spa and the indoor pool is a nice extra to have after a day of visiting places around the lake in autumn time. The buffet breakfast and dinner offered a vide range of choices, food was not exceptional, but good quality and delicious. Both parents and kids enjoyed the stay, the hotel`s staff were kind. We would happily recommend this hotel!

Room Tip: Panorama room has beautiful front lake view
  • Stayed: October 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Nikolett M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido G, Proprietario at Hotel Ilma, responded to this reviewResponded 19 April 2018
Google Translation

Gentile Ospite, la ringraziamo per la sua recensione! Ci auguriamo abbia trascorso un piacevole soggiorno sul Lago di Garda e non vediamo l'ora di poterla ospitare nuovamente nella nostra struttura. Cordiali Saluti Famiglia Girardi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2017 via mobile

This states a 4 star!
Maybe a 4 star for the nice large room.
Maybe a 3 star for location.
Certainly only a 1 STAR for service.
Lucky if you get a smile from anyone!
Lucky if you can make yourself understood as no one speaks English.
Even the simplest question at the " travel desk "is not understood.
Buffet breakfast is very ordinary.
The bar tender needs to practise his PR skills as he was the rudest individual I have ever met.
The bar tender attempted to charge EUR2.5 for a glass of ice that he refused to give us unless we bought something. So we bought a water after which he still refused to give us a glass of ice. He did eventually give in so when he gave us the glass of ice we gave him back the water and said " don't you dare put a charge on our bill", which of course he did!!
They also advertise free tea/coffee in the afternoon.
That's fine , but if you dare take the " crappy plastic cup " upstairs to sit on the balcony to admire the view you are rudely told to go back down stairs as you are not allowed upstairs as the bar is open!!!!
I mean really do you really expect paying guests to sit in that awful dungeon downstairs. Disgusting service in general.
Look, they only really cater for the German Charter groups so if you don't fit that category find somewhere better to stay.
We have stayed in a few other places in Lake Garda that are fantastic.
One in particular I can recommend is
The Hotel Splendid Palace.
Great service and in a better location ✅

Stayed: August 2017, travelled as a couple
1  Thank Julie7764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido G, Proprietario at Hotel Ilma, responded to this reviewResponded 15 September 2017

Dear Sir,
if you buys drinks in the supermarket, because it costs less, you can not expect the ice, the glass and the service to be free.
Respect for workers and gratitude (at the end we have not charge you or not?) are not part of your way of being and I would like to point out that our receptionist speak English much better than you can ever speak Italian
Guest absolutely out of place in a four stars hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews