flights and transfers with jet2 were great,hotel on other hand was a let down,we arrived around 13.30 hrs ,ckeck in at 16.00hrs ,we could not check in early as our room was not ready yet.we were given a brief outline of the complex by Fiona the customer service liason and we could sit in the bar and relax while we waited for our room.when we were taken to our room in block B on the ground floor the shutters were down over the sliding doors and a small window.once we opened the shutters we noticed that the superiour studio had not been cleaned from the last occupants.the bed sheets were not changed,bath room not cleaned,kitchen and bath room bin full and food still in the fridge.i went up to reception to complain about this,and they said that house keeping work till 6pm and that our room would be cleaned.surely your room should be ready for you when they hand you the keys not you sat there waiting for the cleaners.6pm came and went,no cleaner.another trip up to reception to complain and was pointed in the direction of the head of house keeping,she said some one would be down to sort it out,no sign of any body saying sorry for the problem.to say the studio was meant to be a supierour one it certainly was not.the door let in lots of light in on an evening from the stair way.we were right at the back of the complex next to the main road and the terrace was over grown and blocked the view from the studio.
- Official Description (provided by the hotel):
- Situated in Vilamoura at 2 Km from the Marina and Falesia Beach, the Mourabel apartments have a modern decoration, with balcony and fully equipped kitchenette, operating like an Aparthotel offering full hotel services such as cleaning and others like a normal hotel including service in Breakfast, Lunch, Dinner and Snacks in our Restaurant. Guests can use for free the 3 pools and Tennis Court from the complex. Live Music in our Lobby Bar 4 to 6 times a week. Tree free daily transfers from the hotel to Vilamoura. ... more less
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- Also Known As:
- Parque Mourabel Apartments Vilamoura, Portugal - Algarve
- Parque Mourabel Apartments Hotel Vilamoura
- Parque Mourabel Vilamoura