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Reviewed 28 June 2018 via mobile

Just got back from our family holiday we all very much enjoyed . Nothing to complain about the food was great and plentiful with lots of variety and tasted fab especially the chocolate lava cake !! Loads to do lots of games and entertainment throughout the day as well as the evening staff friendly rooms were clean we would definitely go back . :-)

Stayed: June 2018, travelled with family
3  Thank Karen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paraskevas P, General Manager at Louis Phaethon Beach, responded to this reviewResponded 30 June 2018

Dear Guest,
Please allow us to express our sincere gratitude for taking the time to share your fantastic holiday experience at the Louis Phaethon Beach hotel and for choosing the us for your recent stay.
We are so happy you enjoyed your holidays and our all-inclusive offerings especially our yummy desserts. It’s really great to read comments like you’re that helps with our current duty in providing excellent holiday experiences for our guests. We really appreciate your praises about our vast facilities and our packed entertainment programme, our friendly and attentive staff not to mention our high standards of housekeeping.
Comments like yours are the reason why our guests return to the Louis Phaethon Beach hotel and we sincerely hope to recreate the same wonderful experiences on your return future travels.

Best wishes
The Management

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Reviewed 28 June 2018 via mobile

Just arrived back home after staying and getting married at the Louis Phaethon. It was magical. The staff are spot on and can't do enough for you. The food was amazing. The place is spotless. The entertainment staff are fantastic and always have a smile on their face. Big thank you to Sam who sang us down the aisle and our first dance song. I cannot praise the hotel enough. Definitely recommend anyone considering this hotel book it unless it stops us booking it again haha!! Thank you Louis Phaethon, you have set the bar very high and we will definitely be back.

Stayed: June 2018, travelled with family
2  Thank Kristopher E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paraskevas P, General Manager at Louis Phaethon Beach, responded to this reviewResponded 30 June 2018

Dear Guest,
it is an absolute honour and a privilege to have created such a memorable day for you both at the Louis Phaethon Beach Hotel. We would like to take this opportunity to congratulate you both again on your recent nuptials and wish you every happiness as you embark on married life together.
Thank you for your kind words that compliment the huge variety of all-inclusive delights, our spotlessly clean premises, our fabulous animation team and of course the service your received from our helpful and courteous staff during your stay. Our team are indeed our greatest asset. Your flattering praises mean a lot to us and we are delighted to share them with the rest our team
We would also like to thank you for your special mention of the very talented Sam. He is absolutely over the moon to have played a part in your special day and asked us to pass on his regards to you both.
It’s a great pleasure to hear that we helped to create such a memorable holiday for you and we look forward to welcoming you back in the future. All the very best from the entire Phaethon team.

Thank you
The Management

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Reviewed 28 June 2018 via mobile

All inclusive family focused resort on the ocean. 10 minute cab ride to Paphos. Rooms were nice and the pools were excellent! This is our third stay at a Louis property, the other two times were on Crete. Food here was not bad. It's all inclusive so quality suffers a little but not as bad as some places I've seen. I recommend getting a bottom floor room with a pool view or better yet bottom floor at the end with a sea view. Bottom floor has much larger outdoor space and the end rooms allow passage off the patio. We chose Louis because of the value, and have returned these two times because of the experience. If you're going to cyprus with children, I can certainly recommend Louis Phaeton Beach!

Stayed: June 2018, travelled with family
3  Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paraskevas P, General Manager at Louis Phaethon Beach, responded to this reviewResponded 30 June 2018

Dear Guest,
Thanks a lot for your short yet very glowing review about your recent stay at Louis Phaethon Beach hotel. Your choice in selecting Louis hotels for your yearly holidays is much a appreciated by all the staff and management.
It’s always very rewarding to be congratulated with such great compliments. Thank you for praising our great food selection, our clean, spacious rooms and magnificent pools.
Succeeding in meeting our guest’s expectations and providing them with a fantastic holiday is our greatest priority and knowing that you had an enjoyable and relaxing stay makes us extremely happy and proud for our efforts.
Thanks again for complementing our hotel and for recommending us to other travellers, we hope that it won’t be too long before you pay us another visit.

Best wishes,
The Management.

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Reviewed 27 June 2018 via mobile

This hotel is actually a Cyprus travel board 3 STAR! But they don’t tell you that.

Horrendous food, a few days I walked away and went without food rather than eat the crap that was served up (same stuff every day). The meat was inedible.

The outside areas were great, the only good thing about the hotel. Loads for kids. I let my daughter go to kids club a few tiles as she asked and she did enjoy it but she got locked in the toilet and she had been left to go on her own, she’s 4! It was only that another child told the staff that she was eventually freed. I don’t agree with allowing a 4 year old to go on their own (it was a short walk). Someone could have kidnapped her in a second.

The room we had was ridiculous. You couldn’t swing a cat in it.

The entertainment was mediocre, they work hard with what they are given. The evening shows take place in a basement room with no windows! Who wants to go on holiday to a hot country and spend their evenings in a windowless basement.

Poor.

Staff are the only thing that keeps this place going. Would never go again.

Stayed: May 2018, travelled with family
15  Thank EmandBel1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paraskevas P, General Manager at Louis Phaethon Beach, responded to this reviewResponded 3 July 2018

Dear Guest,
Firstly, we would like to thank you for taking the time to share your review and experience about your stay at our hotel and for selecting us for your recent holiday. Your feedback is very much appreciated.
We are very grateful for your various praises including your comments that highlight our vast pool areas, our plentiful children’s facilities as well as our hardworking and attentive staff who take great satisfaction in providing our guest with excellent service.
On the other hand, we are extremely disappointed to hear that our hotel was unsuccessful in meeting your expectations.
Our executive chef was very saddened to see your comments that you did not enjoy the quality and variety off all-inclusive offerings, Despite the numerous compliments we receive on a daily basis about our freshly prepared food and plentiful variety by many other guests. Rest assured your comments will be reviewed by our kitchen team and taken in to consideration for any possible changes.
We are very surprised to hear that our animation team & entertainment venue failed to impress you. Our animators take great pride in the activities and shows they provide and the team are highly praised for their splendid evening shows and special affects created in our indoor venue, that said we note all your observations which we will share with our team for future improvements.
We can only apologise for the incident in which you child was locked in the toilet cubicle and wish that you had reported the incident and your concerns to us when you were in resort for us to be able to look in to the matter further. We are however pleased to hear that your daughter enjoyed joining in with the kid’s activities.
All in all, we would like to sincerely apologize that our hotel did not live up to your expectation and we hope that you had a pleasant stay despite these negatives. Let’s hope that you will still consider Louis Hotels for your future travels as we would really like the opportunity in hosting you again.

Thank you
The Management


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Reviewed 26 June 2018

This is one of the best run all-inclusive hotels I have visited. Firstly I am extremely fussy with food and could not fault anything in all restaurants. The guy who runs the pool bar is so good - he is so hardworking and passionate about keeping it all clean. The girls that run the kids club are so good and patient with the children. The main dining area is immaculate and the variety of good food is amazing. The chinese outside for lunchtime was my favourite and even went back for seconds (never done that on holiday). The room cleaning ladies also smiled each day even though they have a hard job in hot weather. The Animation team work tirelessly and always smiling. All I can say is What an amazing team and as others have said they work so hard. If you are considering booking this hotel - all I can say is 'DO IT' This hotel work their hardest to make your stay as enjoyable as possible.

Room Tip: For families ask for a poolside room
  • Stayed: June 2018, travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank Rosemary M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paraskevas P, General Manager at Louis Phaethon Beach, responded to this reviewResponded 27 June 2018

Dear Guest,
Thank you for taking the time to write such a delightful review about your recent stay at the Louis Phaethon Beach hotel your choice in spending you holidays here with us it truly appreciated by all the team.
We are tremendously happy to hear that you had an excellent stay at our hotel. Thanks a lot for praising our vast food quality, our exceptional bar staff, our energetic animation guys and girls, our fabulous Chinese restaurant and lastly our wonderful housekeeping team for their efforts and commitments to our success. It truly is rewarding to receive such positivity from our guests and will surely boost the morale of our employees to continue providing their best.
Hoping that you will soon grant us the honour in staying with us again. Thanks again for all your wonderful comments and your choice in holidaying at the Louis Phaethon Beach Hotel

Thank you
The Management

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