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All reviews rica rica beachfront villa private pool pool bar ferry terminal garden terrace indonesian cuisine soto ayam deluxe sea view main restaurant warm hospitality bottled water wonderful resort upon check short vacation mr rajeev food and beverage
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Reviewed 29 February 2020 via mobile

Lovely place, very clean and smiling/helpful staff. No early morning wake up, quiet environment.
It is a secluded resort on the east coast, worth the ride.
They take care of your arrival and fetch you at the ferry jetty. Same good arrangements for departure.
Prices locally are on the high side, meant for Singaporean tourists, but accomodations are quite cheap these days.
All is very good except WiFi's internet. Although the signal remains strong, internet connection is often dropped for a short time before being back on.
Special note for room service, the food is prepared and delivered like in (or even better than) a 5* hotel and with goodies.

Date of stay: February 2020
Trip type: Travelled as a couple
3  Thank sektao
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Paul, Other at The Residence Bintan, responded to this reviewResponded 3 March 2020

Dear sekato,

Sunny island greetings from The Residence Bintan!

Thank you for staying with us and sharing your review on TripAdvisor. Great to learn that you thoroughly enjoyed your stay, from the serene environment to the seamless transportation arrangement and from the warm hospitality to the prompt room service.
We would like to acknowledge your feedback on our Wi-Fi connectivity, rest assured we will definitely look into it.

Thank you for recognizing our service quality, we hope to have the pleasure of welcoming you back soon again.

Island Regards,
Rajeev Paul
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2020 via mobile


We were almost alone, we had the beach, the swimming pool, all the hamacs to ourselves. We stayed for two nights and we really enjoyed the place, the friendliness of the staff, the food and not to forget the Spa.
The staff was attentive, especially Lenni at the breakfast buffet!

Date of stay: February 2020
4  Thank rosalindeg2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Paul, Other at The Residence Bintan, responded to this reviewResponded 29 February 2020

Dear rosalindeg2016,

Selamat Siang from The Residence Bintan!

Many thanks for posting your fantastic review here on TripAdvisor, we are extremely delighted to read about your stay experience. We are very much pleased to hear that you enjoyed all the on-site facilities, from the picturesque infinity swimming pool to the swings and hammocks by the beach and from the food to the unforgettable spa experience.

Our service philosophy encourages us to deliver professional and caring service, glad that you felt the same throughout your stay. Lenni is humbled by your gracious praise and recognition. Thank you for choosing to stay with us, we look forward to the pleasure of welcoming you back to our Residence.

Kind Regards,
Rajeev Paul
Operations Manager

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Reviewed 19 February 2020

We stayed at the hotel for 4 nights after being in Singapore, our holiday started on the wrong foot, as our cruise got cancelled. We then booked a stay at The Residence to start our own itinerary.

2 hour by ferry, then approx. 50 minutes by car.
The Residence provided free transport to and from the ferry terminal located on the other side of the island!

The villas are great, we had the opportunity to try both the upper sea view suite and the estate villas with a private pool. The last one was a compilmentary upgrade as we extended our stay with 1 night!

Staff is amazing, very friendly and always eager to help out with everything.
The service is just top notch.

Food is resort-priced, as expected - Quality is very good, that is applicable to both of the resorts restaurants.

Some of the villas are a bit remotely located, no problem as everyone are provided with bicycles.

We are very pleased with our stay at The Residence! Thank you very much

Room tip: Great view from the Estate villas
Date of stay: February 2020
    • Value
    • Location
    • Service
1  Thank Bo B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Paul, Other at The Residence Bintan, responded to this reviewResponded 23 February 2020

Dear Bo B,

Selamat Sore from The Residence Bintan!

Many thanks for writing about your stay experience in this forum, we are extremely pleased to hear from you.
Your appreciative words highlighting our great villas, friendly team, top-notch service, quality culinary offerings, and bicycle concept are very well-received.
Our service philosophy encourages us to deliver professional and caring service, glad that you felt the same throughout your stay. Each of our villa categories possesses unique features, happy to learn that you enjoyed the arrangement initiated by our team. Thank you for staying with us, we look forward to welcoming you back soon.

Island Regards,
Rajeev Paul
Operations Manager

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Reviewed 19 February 2020 via mobile

Went here for total relaxation for 4 nights. Amazing atmosphere and luxury feeling. The staff provide a world-class service like most good Indonesian hotels. They make you feel special in ways western hotel services could only dream of achieving. The hotel is far from city or activities, but if the aim is tropical luxury and relaxation this hotel will make you never want to leave. Food is great also!!

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank marenfs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Paul, Other at The Residence Bintan, responded to this reviewResponded 23 February 2020

Dear Maren FS,

Sunny island greetings from The Residence Bintan!

We are extremely grateful to receive your fantastic review here on TripAdvisor, thank you so much for expressing your stay experience in words. It gives us tremendous joy to read that you had an amazing stay with us and that you thoroughly enjoyed every aspect of our resort, from the luxury feeling to the world-class service offered by the team and from the delicious food to the serene environment.

We wish you a pleasant week ahead and looking forward to the pleasure of welcoming you back to our Residence.

Terima Kasih!
Rajeev Paul
Operations Manager

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Reviewed 16 February 2020 via mobile

We have just returned from a short stay at The Residence , Bintan. The setting, accommodation and service were excellent. The food was very enjoyable and plentiful. The people we met during our stay are a credit to the hotel, nothing was too much trouble and whatever we asked for was delivered graciously. I would not hesitate to stay here again.

Date of stay: February 2020
Trip type: Travelled as a couple
3  Thank Val3055
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Rajeev Paul, Other at The Residence Bintan, responded to this reviewResponded 23 February 2020

Dear Val3055,

Very warm island greetings from The Residence Bintan!

The title of your review summary says it all about your wonderful stay with us, thank you so much for taking the time writing about us. Great to learn that you found our accommodation and service quite excellent and that our overall culinary offerings exceeded your expectations. We believe in serving our guests with the utmost professionalism and genuine care, glad that you thoroughly enjoyed and adored our warm hospitality.

We look forward to serving you again, thank you for spending your holidays with us.

Sincere Regards,
Rajeev Paul
Operations Manager

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