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Hotel Del Pui
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Reviews (176)
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All reviewsmountain bikingski holidayacross the roadfree busfree wifiperfect hotela great place to staya tadthe ground floorthe hotel staffthe hotel offerssmall balconycable carnice staffbacon and eggsandorra la vellaski equipment
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4 - 9 of 176 reviews
Reviewed 12 September 2017 via mobile

We were really impressed by the helpfulness of the staff at Hotel Del Pui on our recent 2 night stay. The reception staff were extremely friendly and wanted to do all they could to make sure we were happy.

The room was smart and clean, and the shower was good too. I even enjoyed a bath after a very cold day mountain biking. Speaking of which, the hotel is really bike-friendly, with a secure lock-up to store them.

We were in a room at the front of the hotel, which could have been noisy but wasn't at all. Good double glazing!

The only downside for me was how soft the beds were - too soft for me.

Stayed: September 2017, travelled as a couple
Thank Emma C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017

IceLocation is excellent and the view is exquisite. We spent one night at this hotel and it was perfect! As a side note, Andora is worth to be visited. Scenery is marvellous. We came fro France and the wavy road (excluding some fog) through the mountains was really rewarding! The room was facing the street and the view was perfect. The staff was very friendly. A special mention for the lady that was on duty when we checked-in (Aug 16, late in the evening) she was a really sweetheart and deserves all our recognition for her service!

Room Tip: Higher floors offer a better view
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank ionedan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 June 2017

We stayed here in June 2017 for a week's guided mountain biking (booked via the most excellent Singletrack Safari). The hotel simply couldn't have been any better in terms of location, right beside the main gondola, close to the centre of town with a variety of eating/drinking establishments and shops, and with a supermarket and bakery within one block of walking. It was also extra handy for us as it was the right side of town to get to Rider's Boutique where we hired our bikes from.

The room was absolutely lovely! Huge in comparison to similar offerings in the Alps, with a small balcony (perfect for drying things on in the summer sun!), large and comfortable Austrian twin beds, reasonable size TV, small fridge (ideal for chilling your Camelbak before a day's riding) and a large bathroom with plenty of hot water.

Breakfasts were good, with a decent selection of cereals, hot food (bacon, eggs, etc) and continental (cold meat & cheese). They were missing the vital ingredient of tomato ketchup for our bacon sandwiches, but I know that's a British thing! Oh and bring your own tea bags, they only had Earl Grey for black tea, no English Breakfast!

Everything else about the hotel was great. Super friendly and helpful front desk staff, discounted laundry offering for mountain bikers (vital!), and best of all a truly secure bike lockup in the garage across the road. Oh and they even gave us a fan without us asking (there was a heatwave while we were there) which made sleeping much more comfortable. Great customer service!

Honestly this hotel is great and highly recommended! The only disappointment was the wifi which was unusable in our room, and even in the corridor (where we got better signal) it was still painfully slow. I suspect that's not the hotel's fault, but with Andorra not having any EU roaming agreement in place (and hence mobile data being prohibitively expensive) we were more reliant on the hotel wifi than usual, so this was a little frustrating in the evenings.

Overall a truly well deserved 5 star review, and if we're ever back in the area, in either winter or summer, this will be the first place we check for availability!

  • Stayed: June 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank tike1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 April 2017

Few steps from Gondola in La Massana. Perfectly clean hotel with really good service. Food is delicious and various. Stuff in restaurant are simly perfect! You dont see them, but they are always beside your table, and they will do their best to you eat good and enjoy in food. Recepcionist speak perfect englih,and they are helpfull. Rooms are comfort, with good size, and have terraces with cheirs and table. Beds are big and soft, with nice pillows. Bathroom is big with shower. You have minibar, sat-TV. Good Wi-Fi working in all hotel. Skiing in Pal-Arnisal is really good, even in April. You have many natural snow, and sunny days, with good temperature. All ski resort is coverd with Wi-Fi.

Room Tip: Rooms on 6th floor have beautifull view
  • Stayed: April 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank vidibreovo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 April 2017 via mobile

We stayed at this hotel for a week in March on a ski holiday through Crystal Ski. Small but lovely hotel, very well presented, modern & exceptionally clean throughout. Room lovely, a little smaller than expected but perfect for what we needed, warm with very comfortable bed, wardrobe space, fridge with bottled water, good sized balcony & lovely bathroom with large walk in shower. Restaurant again modern, very clean & well presented, very good food, plenty of variety during the week, didn't feel the need to eat out during our stay. Ski / board locker room just off reception. Staff lovely, very helpful & welcoming Location great, just a couple of minutes walk to the gondola for Pal-Arinsal and bus stop just across the road for the free bus to Arcalis (definitely recommended!!) & Andorra Le Vella.
Would definitely (and already have) recommend Hotel Del Pui .

Stayed: March 2017, travelled as a couple
Thank JulieT0707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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