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Reviews (11,966)
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Reviewed 30 September 2012

We don't have a lot of past experiences to draw from (last getaway vacation was 10 years back) but we thoroughly enjoyed our stay at the Silversands. The room was spacious with a large shower and jetted tub that with room to share.
The entertainment staff is an enthusiastic bunch that put together a myriad of fun activities suitable for all sorts of folks. Mufasa quickly go to know us by name and always had a greeting and comment whenever we met her on the grounds.
The restaurant staff also took a very personal interest in giving us a wonder experience. Osman in the Oceana restaurant worked with the chefs to put together delicious variations on the menu's items to suit my wife's unique dietary needs.
We feel that the staff really cares about giving a top notch experience.

Room Tip: Our room on the top floor of building 3 had a view of the ocean and the jungle. This area was also farther back from the main pool area and was very quiet.
  • Stayed: September 2012, travelled as a couple
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4  Thank Bert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 3 October 2012

Dear Bert Z,

We are very honored to know about the best vacation you have experienced with us.

It´s great to know that you have enjoyed the entertainment activities and the energy of the staff, specially from Mufasa.
Thank you for your kind comments about the food selection and staff service at the restaurants, Osman will be very honored to receive your special thanks.

We hope to have the opportunity to host you again very soon.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2012 via mobile

Hear live a SSS hotel lovely ground lovely staff are lovely
Will be writing daily updates for all to see.
Rooms are very clean and tidy
Beach is what others have said but worth the walk some days better than others

  • Stayed: September 2012
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5  Thank lynchie306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 3 October 2012

Dear lynchie306,

Thank you for your recent visit and for your kind comments about your experience. Our staff is very honored to know that we have exceeded your expectations with the friendly service which has always distinguished us.

We´ll see you on your next visit.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2012

Husband/Wife spent a week at SSS for our anniversary; we visit the area 2-3 times per year and are in our 30's.

First off, most of the reviews here are spot on, however if you ever see a bad review of this place just scroll past it, don't bother reading it. The resort is very contemporary in design with very nice rooms and sleek chic, modern decor. Best bed I have slept on in Mexico! The food was the best we have had at an all-inclusive hands down. Alcohol selection is plentiful, with top shelf choices in each category. I thought I would never see an entertainment team that would top Iberostar's Star Friends; the entertainment crew at SSS did just that! Multiple activities going on at all times of the day with tons of energy led by Jackie Chan, Marianna and Mustafa. These girls work so hard all day long to make sure guests are entertained, even if you don't participate you will be entertained by the crazy ideas they come up with for entertainment and their non-stop enthusiasm. I don't know how they do it! Better evening shows than other resorts we have been too also. The beach is what it is, but everything else more than makes up for it.

What really makes this resort tick IS THE STAFF!!! Unbelievably accommodating. The most warm, welcoming staff of anywhere i have ever stayed, better than Las Vegas. More English spoken by the staff here than other resorts as well, even though to me this isn't necessary because I am visiting their country. A maid was actually speaking English to me one day!!

That said I want to give a few shout outs to some employees that made our trip extra memorable!

Nery- sweetest waitress EVER!!! We love her! Our favorite and we will revisit SSS just to see her again!!!!
Monica- another great waitress inside, she was so nice and always smiling and happy
Russell- best bartender in the Yucatan
George-entertainment team, what a great guy. Had a ton of fun getting to know him! And what an athlete, guy is guru at EVERYTHING!!!
Jackie Chan- what hasn't been said about Jackie already?? Hold on to this one SSS she is the catalyst of everything that happens during the day!! Would be irreplaceable
Mustafa- super fun to be around and ton of energy
Marianna-- a little firecracker!! Sooooo fun and energetic! Always smiling and bouncing around! Don’t miss her finish the rock of ages show!!!

Also, wish i could remember the guys name at the front desk who checked us in, he also fixed our safe..might be the friendliest, welcoming guy i have ever met in my life. it was an uncommon name or i would remember it. Sorry! He deserves recognition!

If you are looking for a great, relaxing vacation at a resort with premium accomodations and a staff that is nothing short of amazing look no further than SSS for your vacation.

  • Stayed: September 2012, travelled as a couple
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2  Thank soonercountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2012

Secrets silversands is amazing! The food is incredible, service is great, atmosphere is relaxing, and the staff is super friendly. I have nothing bad to say about my experience there and will personally recommend this resort to anyone! I cannot wait to come back!!

  • Stayed: September 2012
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8  Thank Midmojp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 3 October 2012

Dear Midmojp,

We would like to thank you for your preference and for your recent visit. It´s an honor for us to receive your feedback , thank you for your time to share your review.

The best reward for us is to know that we have exceeded your expectations with our food selection, service, and staff. We will keep this great work.

We can´t wait for your return.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2012

This was our first stay at a Secrets resort and we were happy with it! This resort is tons of fun!!! The entertainment staff do a great job of getting people involved in activities especially Marianna. She was hilarious and so nice and made the games tons of fun! She gave us a big hug on our last day and said that she was sad to see us go! Alex was tons of fun too. The grounds are beautiful and we were constantly being waited on (drink orders at the pool, dishes being cleared at the table, etc.); the service was outstanding! The food was pretty good (we've been to other all inclusives where the food was a little better) and I definitely recommend Himitsu, the Pan-Asian, Hibachi place. The atmosphere was fun and the food was delicious (shout out to Alejandro)! We weren't impressed with Ratatouille or Bordeaux as the service in those restaurants seemed to be very slow even though they weren't that busy and the food was just OK.
The employees we encountered that were working the grounds were very nice and very accommodating! The housekeeping staff is wonderful too. They came by several times during the day and replenished our towels and one night, we came back to a drawn bubble bath in the tub and rose petals on the bed. The pools are magnificient as the main pool also has a jacuzzi built into it! I recommend taking bug spray for the evening hours. We didn't notice them as much during the day, but they certainly came out at night. My husband wore slacks every night, so he was fine, but my legs got "chewed" up! Also, periodically the power would go out for like 5 seconds, not such a big deal, but a little annoying, none the less.

I would definitely recommend this resort! :)

Room Tip: I would recommend requesting a room on the 3rd or 4th floor. It gets you away from the foot traffic and drowns out some noise.
  • Stayed: September 2012, travelled as a couple
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5  Thank amd78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 3 October 2012

Dear amd78,

Thank you for your time to share this fun experience of your vacations with your review. It´s a pleasure to know that you have enjoyed the entertainment activities and staff and the swimming pools.

Thank you for your kind comments about food selection, specially at Himitsu. Thank you for your compliments about the Housekeeping work.

We will be waiting for your next visit.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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