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“Perfect Anniversary trip!”

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Secrets Silversands Riviera Cancun
Ranked #6 of 28 Hotels in Puerto Morelos
Certificate of Excellence
GreenLeadersGold level
Reviewed 30 September 2012

My husband and I LOVED Secrets Silversands! I do not have anything bad to say so I will point out some of the best things about the resort;

The service is outstanding. The staff is on top of it at all times. They are super friendly, fast, respectful, and energetic. They do everything they can to make sure you are having a good time. They all speak English so it is easy to communicate.
Mercedes (beach waitress) was our favorite! She was so sweet and kept the drinks coming.

The Entertainment team was great. They were highly energetic and funny! We played games on the beach and by the pool and enjoyed the nightly shows. Jackie Chan, Mufassa, Alex and George are a few of our favorites.

Drinks were really good! They use mostly top shelf liquor and will make you anything that you want. I recommened the Riviera Maya, Dirty Banana, Sugar Reef, and the Mojitos!

The food was delicious!! We stayed 5 nights so got to enjoy most places they have to offer. El Patio and Ratatoutille were our favorites. Esteban at Ratatoutille was a wonderful waiter. He offered to take our picture at the table and by the front door. You can tell they really care about you and trying to make your trip perfect.

The rooms are just like they appear in the professional photos. We had an awesome view of the ocean! The bed was comfortable and the shower was huge!

The beach was kept clean all day long. The groundskeepers work hard throughout the day to keep everything looking nice. I was impressed with all of the beautiful landscaping.

This was our second Secrets Resort and we will definitely keep going back to them.

Room Tip: Splurge for the ocean view!
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  • Stayed: September 2012, travelled as a couple
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5  Thank Kimberly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 3 October 2012

Dear Kimberly M,

It was a pleasure for us to have hosted you during your anniversary celebration, you have choosed the right place for a romantic ambiance. Thank you for your time to share your comments.

We are overjoyed to know that we have exceeded your expectations in every restaurant with the food selection and with the staff service in every area.
It´s great to know that you have enjoyed also the entertainment activities, joining the staff to participate.

We will be waiting for your next visit.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

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8,003 - 8,007 of 11,204 reviews

Reviewed 30 September 2012

We don't have a lot of past experiences to draw from (last getaway vacation was 10 years back) but we thoroughly enjoyed our stay at the Silversands. The room was spacious with a large shower and jetted tub that with room to share.
The entertainment staff is an enthusiastic bunch that put together a myriad of fun activities suitable for all sorts of folks. Mufasa quickly go to know us by name and always had a greeting and comment whenever we met her on the grounds.
The restaurant staff also took a very personal interest in giving us a wonder experience. Osman in the Oceana restaurant worked with the chefs to put together delicious variations on the menu's items to suit my wife's unique dietary needs.
We feel that the staff really cares about giving a top notch experience.

Room Tip: Our room on the top floor of building 3 had a view of the ocean and the jungle. This area was also f...
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  • Stayed: September 2012, travelled as a couple
    • Value
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4  Thank Bert Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 3 October 2012

Dear Bert Z,

We are very honored to know about the best vacation you have experienced with us.

It´s great to know that you have enjoyed the entertainment activities and the energy of the staff, specially from Mufasa.
Thank you for your kind comments about the food selection and staff service at the restaurants, Osman will be very honored to receive your special thanks.

We hope to have the opportunity to host you again very soon.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2012 via mobile

Hear live a SSS hotel lovely ground lovely staff are lovely
Will be writing daily updates for all to see.
Rooms are very clean and tidy
Beach is what others have said but worth the walk some days better than others

  • Stayed: September 2012
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5  Thank lynchie306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 3 October 2012

Dear lynchie306,

Thank you for your recent visit and for your kind comments about your experience. Our staff is very honored to know that we have exceeded your expectations with the friendly service which has always distinguished us.

We´ll see you on your next visit.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2012

Husband/Wife spent a week at SSS for our anniversary; we visit the area 2-3 times per year and are in our 30's.

First off, most of the reviews here are spot on, however if you ever see a bad review of this place just scroll past it, don't bother reading it. The resort is very contemporary in design with very nice rooms and sleek chic, modern decor. Best bed I have slept on in Mexico! The food was the best we have had at an all-inclusive hands down. Alcohol selection is plentiful, with top shelf choices in each category. I thought I would never see an entertainment team that would top Iberostar's Star Friends; the entertainment crew at SSS did just that! Multiple activities going on at all times of the day with tons of energy led by Jackie Chan, Marianna and Mustafa. These girls work so hard all day long to make sure guests are entertained, even if you don't participate you will be entertained by the crazy ideas they come up with for entertainment and their non-stop enthusiasm. I don't know how they do it! Better evening shows than other resorts we have been too also. The beach is what it is, but everything else more than makes up for it.

What really makes this resort tick IS THE STAFF!!! Unbelievably accommodating. The most warm, welcoming staff of anywhere i have ever stayed, better than Las Vegas. More English spoken by the staff here than other resorts as well, even though to me this isn't necessary because I am visiting their country. A maid was actually speaking English to me one day!!

That said I want to give a few shout outs to some employees that made our trip extra memorable!

Nery- sweetest waitress EVER!!! We love her! Our favorite and we will revisit SSS just to see her again!!!!
Monica- another great waitress inside, she was so nice and always smiling and happy
Russell- best bartender in the Yucatan
George-entertainment team, what a great guy. Had a ton of fun getting to know him! And what an athlete, guy is guru at EVERYTHING!!!
Jackie Chan- what hasn't been said about Jackie already?? Hold on to this one SSS she is the catalyst of everything that happens during the day!! Would be irreplaceable
Mustafa- super fun to be around and ton of energy
Marianna-- a little firecracker!! Sooooo fun and energetic! Always smiling and bouncing around! Don’t miss her finish the rock of ages show!!!

Also, wish i could remember the guys name at the front desk who checked us in, he also fixed our safe..might be the friendliest, welcoming guy i have ever met in my life. it was an uncommon name or i would remember it. Sorry! He deserves recognition!

If you are looking for a great, relaxing vacation at a resort with premium accomodations and a staff that is nothing short of amazing look no further than SSS for your vacation.

  • Stayed: September 2012, travelled as a couple
    • Value
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    • Sleep Quality
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2  Thank soonercountry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2012

Secrets silversands is amazing! The food is incredible, service is great, atmosphere is relaxing, and the staff is super friendly. I have nothing bad to say about my experience there and will personally recommend this resort to anyone! I cannot wait to come back!!

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
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8  Thank Midmojp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
info_sesrc, Social Media Coordinator/E-Concierge at Secrets Silversands Riviera Cancun, responded to this reviewResponded 3 October 2012

Dear Midmojp,

We would like to thank you for your preference and for your recent visit. It´s an honor for us to receive your feedback , thank you for your time to share your review.

The best reward for us is to know that we have exceeded your expectations with our food selection, service, and staff. We will keep this great work.

We can´t wait for your return.
Warm Regards,

Karla Martinez
Social Media Coordinator & E-Concierge
Secrets Silversands Riviera Cancun
info.sesrc@secretsresorts.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Secrets Silversands Riviera Cancun

Address: Bahia de Petempich SM 12, Mz 31, Puerto Morelos 77580, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Puerto Morelos
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Puerto Morelos
#1 Business Hotel in Puerto Morelos
#5 Green Hotel in Puerto Morelos
#6 Spa Hotel in Puerto Morelos
#6 Luxury Hotel in Puerto Morelos
#6 Top resorts Hotel in Puerto Morelos
#6 On the Beach Hotel in Puerto Morelos
Price Range: $373 - $932 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Silversands Riviera Cancun 4.5*
Number of rooms: 441
Official Description (provided by the hotel):
Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more   less 
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Also Known As:
Secrets Silversands Riviera Cancun Hotel Puerto Morelos
Secrets Silversands Riviera Cancun Riviera Maya/Puerto Morelos, Mexico

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