.....it's an American party venue! Booked to stay here for a relaxing, luxurious getaway which to be honest, it has all the ingredients to be. However, disappointingly it was more like a high school frat party filled with overexcited American guests all spurred on by the entertainments team.
- The drinks flowed freely and the poolside staff worked hard to make sure you never had an empty glass. The restaurants were of a good standard with lots of variety. A special mention must go out to Bordeaux and our favourite waiter Andres. Worth booking for the teppanyaki table but make sure you're queuing from 3pm. Room service was poor as was the Barefoot Grill. We looked forward to being greeted at breakfast each morning by Stephanie who always made a special effort.
- The grounds were beautiful and incredibly well maintained.
- Housekeeping was sporadic with them forgetting our room on 2 days.
- Room was lovely and spacious with well functioning air conditioning, large shower and jacuzzi bath.
- The spa was incredible but don't pay full price. With some negotiation, we had a great deal and couldn't recommend this highly enough.
While we still had a nice time, the biggest disappointment was the lack of responsibility taken by management to resolve issues we raised 4 times. They just didn't seem to care.
Sadly, we won't be returning.
We'll leave you with a final thought......when guests are drinking in the pool all day but never get out to use the loo, where are they peeing? Top tip - infinity pool is where it's at.
- Official Description (provided by the hotel):
- Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more less
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- Also Known As:
- Secrets Silversands Riviera Cancun Hotel Puerto Morelos
- Secrets Silversands Riviera Cancun Riviera Maya/Puerto Morelos, Mexico