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Reviewed 27 October 2010

My husband and I really enjoyed one week stay in this hotel, but we were very disappointed with the beach, you cannot swim there. We wanted to do some swimming and snorkeling. If you are expecting swim on the beach i would not recommend this place other then that everything was great! Service is great, staff is very nice and friendly. You can tell they want you to be 100% satisfied.

  • Stayed: October 2010, travelled as a couple
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1  Thank LiyaNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2010

My Hubby & I stayed 5nts in a Junior Suite with swim-out and whirlpool tub. The room was fantastic even if there was a little baby 1" gecko in the closet who seemed to really enjoy the space as much as we did.
the hotel was only 2 years old and everything first class. That's why i was a bit surprised by the wild party goer types who stayed at the property. If you watched the show " A minute to win it" that's the type of fun young pool party types that were vacationing at this property.
We felt there must be some bargain rooms at this all-inclusive property. the pool staff were excellent and i never felt that i was given less service at this all-inclusive property. There's a swim-up bar, nightlife, fantastic pools, excellent food, & beautiful rooms. No kids at the property - yeah but it's an adult playland with a daily scheduled activities program & some of the best fun pool staff I've ever encountered.
The beach and water isn't as turqoise in color as in Cancun but the restaurants, rooms, staff, spa are all 5 star.
Cab rides from Cancun are approx. $40. It's an out-of-the way spot, secluded and very secure with exclusive feel & trendy open area like a W Hotel.

  • Stayed: November 2009, travelled as a couple
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6  Thank Bcr8tve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 October 2010

Arrived at Secrets Silversands on a Sunday and were immediately greated with a cool towel and a glass of champagne. We had booked a Preferred Club Swim Out Suite and were taken to the Preferred Club to check-in. Check-in process was very quick. Room was beautiful with rose petals on the bed...a bottle of champagne...fruit and fresh flowers.

Housekeeping was great. Are room was cleaned every day and the mini bar re-stocked.

Food was very good! Our favorite was the Bordeaux (for dinner) and the Seaside Grill (for lunch). The buffet breakfast was all we could have wanted and more!

The staff were very attentive and I must say that Gustavo at the the Seaside Grill was our favorite waiter. He did a Great job every time we went in to dine. He knew what we liked to drink and it was on our table witin minutes of our arriva.

Let me also say that I travel to Cancun-Riviera Maya 2 to 3 times a year and have stayed at some very nice resorts. What made the Silversands stand out in my mind is outstanding service coupled with the fact that it is adults only.

Stayed: October 2010, travelled as a couple
5  Thank luvtotrvl64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2010

We just came back from 6 nights at SSS last week. A little bit of a disclaimer, we stayed at Secrets Maroma last September. Even though we tried not to compare, we couldn't help ourselves. Overall, we would return to SSS before considering SMB. However, both had some pros and cons. Both times were for our anniversary.

Starting out with the good stuff:

1. Food was amazing, we thought it was much more gourmet than SMB. Portions were smaller so that you can have 4 course meal and not feel sick from over-eating. The only restaurant we didn't not get a chance to try was El Patio. We went to Ratatouille twice for dinner.

2. No mosquitoes! this is a huge plus from SMB. we were eaten alive at SMB the first few nights and learned to cover ourselves with bug spray every day. At SSS, no bugs in the morning or at night. It was such a big plus to be able to walk out and see the sunrise or walk to dinner without getting bitten. The other thing that helped was the entrance to all of the restaurants at the main building were inside the actual building. At SMB, a few of the restaurants had doors that opened to the outside, and mosquitoes were able to get into the restaurant and continue to feed on the guests.

3. The entertainment team do a really good job. we got much more involved because of them compared to SMB. The pool table and pingpong table at SMB were in such sad shape that we never used it. At SSS, they are at the theater, right next to the main building, and we stopped by almost daily.

4. We really like the modern architecture. Although the main lobby of SSS is much smaller than SMB, and the resort in general is much smaller that SMB, we felt that the layout was much better. It wasn't really a far walk from any part of the resort to the main building where most of the restaurants are.

5. We had absolutely no problem with the AC, anywhere in the resort. Our rooms was always around 20C, which is way too cold for me, but my husband was in heaven. The main building and all of the restaurants had great AC as well. This was one thing SMB lacked. Because the lobby of SMB was so "grand", the AC in that main building was also non-existent.

Now the bad:
1. Horrible Smell: we ended up in building 5. I would say definitely try to avoid building 5-6. the smell is so bad every day that i didn't want to go back to the room in the middle of the day if i forgot something. We concluded that it's probably from the water treatment plant at the resort nextdoor (Azul). The generator noise from Azul is also very loud and we hear a constant hum from our room. It was especially annoying at night when we are trying to sleep. It's amazing that the smell is no where to be found anywhere else in the resort, only the left side of the main building when facing the ocean.

2. We had to go find our room (no bellboy helping), the signage to building 5 is non-existent, so we got really lost and there was no one to help but other guests. We actually started with a room in building 2, but we asked for a change because of a few issues with the room. We called the bellboy to help us move our luggage. We were told he'll be there in 10-15 minutes. After waiting 1/2 hour. we decided to move ourselves because we didn't want to sit around inside when it was absolutely gorgeous outside.

3. Food: no grilled fish this whole week, we were really looking forward to it according to other reviews. There was very little pool side food service during lunch, compared to SMB, which had taco carts, platters of food, and ice cream carts being pushed around the pool. Lunch selection was also very limited. World cafe lunch buffet was nothing compared to SMB. We only had choices of Seaside grill and Oceana by the pool, and Oceana was rarely open for lunch. We missed the seafood paella at SMB. For BBQ, they really only had hamburger and hot dog.

4. Use of business center (internet access) was limited to 15 mins/day/room. you have to go to concierge desk every time to get a passcode. The logistics of the whole thing was not even worked out when we first got there. The slip of paper we first got said 1 hour access for $10! There's wifi in the room, but you have to pay quite a bit to get it.

5. We love the infinity edge pool and jumped right in our first day there. we never returned after day 1. because of the layout of the resort, that pool almost never sees the sun. Therefore, the water is always extremely cold. I can imagine it's nice when its 100F out and you want to stay in the shade and be in the water.

  • Stayed: October 2010, travelled as a couple
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5  Thank Bing S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 October 2010

I surprised my wife with a weekend getaway to this resort as an early celebration of our 10 year anniversary, based on the recommendation of a travel agent. We reviewed some of the reviews on tripadvisor to see what others had said, and most were very positive, so we were hopeful.....as it turned out, we had nothing to be concerned about. This hotel was wonderful.....couldn't have asked for much more. The room was amazing. We ended up getting the upgrade to the ocean view room and it was worth it. We had a stocked minibar ( with candies and nuts even!) that was refreshed daily. Our room was cleaned during the day and then in the evening there was turn down service (with some more candies). What was especially important was that our room was so quiet. I never heard a neighbor or anyone walking outside the door.
They have 8 pools....they had plenty of activities in the main pool, but if you wanted peace and quiet, you had plenty of other options. The food was excellent...with 8 restaurants, you have plenty to choose from. The only complaint I guess I have is that most are only open for dinner, so if you only go for a few days, you won't get to sample all of them. We really enjoyed Portofino (Italian) and Bordeaux (French) for dinner (El Patio, the mexican restaurant, was OK, just not as good as the others), and Seaside Grill for lunch. The buffet, World Cafe, is open for breakfast and lunch every day, and provides a wide variety of choices. The bartenders were excellent, giving us a wide variety of adult beverages. As for entertainment, every night they deliver a schedule of activities for the next day, so you can decide what you would like to do. The schedule also tells you the restaurant choices for the next day (they close one restaurant each day, I assume for staffing purposes). They had shows every night we were there, about an hour long (just about right), and entertaining. One night we even had an Elvis impersonator! They also had bands playing outside for a party atmosphere.

  • Stayed: October 2010, travelled as a couple
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7  Thank petranoff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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