Just got back from a 5 night trip at the Silversands with my wife. The reviews on this site are pretty spot-on, the beach is so-so, service is great, pools are nice but some are a bit cold etc. I don't know why people complain about the lack of nightlife. The bar area is pretty lively from 6pm until midnight, not crazy partying, but great people watching nevertheless. We had a great time and I would recommend this hotel, but there are some small negatives and things to keep in mind:
Avoid building six! Located in the back of the resort and near the septic tanks or something because our balcony and the surrounding area reeked like excrement. Walking after a nice dinner to your room, wading through a cloud of poop smell is a bit of a mood breaker. Our view was the back wall and roof of the spa. Nice. They wedged a pool between the building and the spa building but I wonder why everyone would sit at that pool, as it was not very appealing. I went to the check-in to complain and we were moved to a swim up room in building two, which was much much better. (Be polite and pleasant, but persistent. I find this to work well in Mexico.) We had to give up our king size bed for two doubles but that was not an issue for us. This is a nice resort, but building six just should not have been built. When you book, pay for at least partial ocean view so you don't get stuck there. Or complain if you do get stuck there and get the upgrade for free.
The only other criticism I have is that the pool side food is only burgers and hot dogs. The moment you want something more than that you have to go to a restaurant where there is no swimwear allowed. This seems a strategy of this hotel: it is all inclusive, but you have to get seated and dressed up to get to food. Annoying. Why can't I get a salad or club sandwich by the pool?
I also think it's strange that they advertise online and in their hotel info in the rooms that you can play tennis at night under the lights. That's simply not true, the court (which is a nice hard court) is not lit. When I pointed out this discrepancy to the concierge, she acted like I was crazy thinking the court could be lit. Uhmm, it's in your brochure... Also, our tennis balls were a bit flat as we were playing, so I went to ask for some extra balls at the concierge desk: They gave me one tennis ball that was totally flat. Come on now, you pretend to be a four and a half star, step it up a notch!
The house wine is not that great, but if you are into white wine, they will pour you their sauvignon blanc (or Chardonay- don't quite remember), which really is not that great and very fruity. Ask instead if they will pour you the other house wine, the "blanc de blanc," (bianco de bianco), a dry wine that really is pretty decent when chilled.
I thought the food was good, but a lot of the restaurants seemed to be making the same cuts prepared slightly differently. Most restaurants offer a big slab of meat prepared differently according to the restaurant. I wished that the Italian and Mexican restaurant would have been a bit more creative in their menu choices. I am not the biggest fan of meat heavy dishes when in a warm climate.... And I just don't think steak in Mexico tastes all that good. The fish restaurant was excellent though.
I was not impressed by the sushi, but the shrimp fried rice in the Asian place was to die for.
Tuna appetizer in French place was great, but the chicken saltimbocca-like dish was dry and uninspired. The best thing I ate there were the scallops and prawns in Ratatouille. Delicious. Shrimp, prawns, and scallops are very good everywhere you eat them.
People complain about the lack of free internet, but I find the 15 min free you get in the business center to be quite nice. If they wanted to nickle and dime you. they would not offer this.
- Official Description (provided by the hotel):
- Secrets Silversands Riviera Cancun is a chic, ultra modern all-suite adult-only unlimited-luxury resort featuring 433 suites, over 43,000 sq ft of pool areas and expansive manicured gardens, exceptional dining options, several bars ranging from elegant to swim-up. World class spa, a fitness center and two Jacuzzis ensure that guests are pampered and indulged. We are nestled on the coast of the Yucatan Peninsula, 15 miles south of Cancun and only twenty minutes from the Cancun International Airport. ... more less
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- Also Known As:
- Secrets Silversands Riviera Cancun Hotel Puerto Morelos
- Secrets Silversands Riviera Cancun Riviera Maya/Puerto Morelos, Mexico