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Reviewed 9 September 2008

We have just returned from a week vacation at the Ocean Turquesa. It was a great vacation with a few bumps here and there.
When we arrived at the hotel, we didn't get a king bed like we requested. We don't make mountains out of ant hills, so, we decided to keep the room and put the beds together. We had a bigger bed than a king. But, the room was very moist and damp. I don't know what was causing it eexactly. But, the bed, pillows, blankets were all damp. It was like laundry that didn't dry and it smelled like it too. We thought it was because they just cleaned the room. But, our entire stay there the room was really damp and it smelled. We spoke to the other guests in the hotel and they had the same problem.
Don't get me wrong the resort was very beautiful. It was relaxing. The staff are so helpful and very friendly. Compared to all the places I've visited, the staff in this hotel are above average. The resort is very clean.
The food was good. We only liked the buffet food. It was better than the a la carte restaurants. The Japanese restaurant was mediocre. The Italian restauarant i can't say it was more than ok.
They also have a 24hr sports bar. The food in there wasn't so great either. But, it's edible for a midnight snack.
The hotel activities are horrible. Wow. now we thought that part would at least be great. No one participates in any of their activities. They wanted to play basketball, but, the rim was so high and the water so deep that it was so hard to play. The little kids couldn't even join.
Compared to other places we've been to, entertainment was always fun. This is actually the first time that we didn't enjoy the entertainment. The crew was extremely boring and they had no life. They are suppose to be the life of the party. Don't depend on the night life at the hotel. If you're there to party, you should go to cancun or playa del carmen. They have great parties there. The weekend starts on Thursday. The best night to go out is Saturday.
The beach wasn't as great as i expected. I'm a beach bum. So, the beach is very important to us. I've been to a lot of great beaches. But, this beach was very dirty with seaweeds. If they can clean all that up it would be great. They also have jellyfish.

Despite all the bad. There was more good. We did make the best of our vacation and we had a great time. We will definitely go back. I'm not sure if we'll go back to the same hotel. If they fix their problems. Then yes we will definitely go back. But, we will definitely visit Mexico again.

  • Stayed: September 2008, travelled as a couple
    • Location
    • Check-in / front desk
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    • Business service (e.g., internet access)
Thank annamae03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2008

We stayed at the Ocean Coral & Turquesa 8/24 - 8/30 with 2 other couples and booked through Cheap Caribbean. No problems with the travel other than our ground transportation was with Olympus and we had a tough time contacting them to verify our return trip. They had it all scheduled but we were supposed to call them to verify and they never answered the phone. We signed up as H10 members before booking our trip and got most of our requests. It's free on the H10 website. During check-in, ask for the lock for your room safe. You have to leave a credit card number but there is no charge as long as you return it.

Upon arrival, you will be greeted by a representative who will give about a 5 minute overview of the resort. He asked us to participate in a special breakfast the next morning to get a detailed description of the resort. We already knew that this is the timeshare pitch. You get the same breakfast buffet and a free mini massage. We told him that we had friends coming in the next day so we would schedule after they got their. We never heard another word about it except a note on our door reminding us. Don't waste your time unless you really want a timeshare.

The resort is beautiful. The layout from North to South is Turquesa Family Pool, Turquesa Activites Pool, Coral Pool Bar, and Coral Quiet Pool. It's really all one resort and the only difference is the color of the rooms. However, the rooms with jacuzzis are around the quiet pool. All rooms have a view towards the ocean but some views are obstructed. Some rooms have a concrete wall on the balcony which obstructs the view instead of metal railing. There is a tennis court and soccer court by the Family Pool. Kids are allowed in all the pools but they weren't a problem for the most part. Some gathered around the swim-up bar to get their virgin cocktails which was a little annoying. By the way, the only swim-up bar is in the Bar Pool. There is self-serve beer, wine and sodas at the other pools but it seemed to be closed a lot at the quiet and family pools. The activity pool can get a little noisy during the day but it quiets down by evening. They have a microphone and play music. However, on Friday night the music played past midnight for the Mexican party. The pool bar plays music all day and into the night. I don't know how late it plays since we couldn't hear it from our room.

We stayed in room 12203 which is on the 2nd floor around the activities pool. The view was okay but somewhat blocked by a covered walkway. We were greeted with champagne, chocolate covered strawberries, and a small gift basket of Mexican candies. The bathrooms are not very private for families. It is an open area next to the front door which has a big tub and sink. There are 2 frosted glass doors to the toilet and the shower. The shower water will flood the area unless you stuff a towel on the inside of the shower door. The blinds between the tub/dressing area are sheer so families will have a problem finding a private place to dress.

The food was pretty good. There is a buffet which we ate at every morning. The lunch and dinner was okay but we preferred the outdoor buffet around the activities pool for lunch and the restaurants for dinner. There is Japanese, Italian, and Mexican. All had great food and the 12 lbs I gained are proof! The restaurants open at 6:00 and if you aren't there by 6:30 you will be waiting until 8:00-9:00. The frustrating thing is that the restaurants are only 1/2 full so apparently they don't have the staff to accommodate a full restaurant. Recommendations: sit a the Hibachi in the Japanese R. and request the Mayan Coffee at the Mexican R. Both are a treat!

The beach has soft sand and they have roped off areas for swimming. Sea grass and sargasso seaweed wash up on shore but they clean it up every morning. The water close to shore is a little milky but we found decent snorkeling to the north of the resort. It gets clear about waist deep. As a bonus Marcelo has a boat north of the resort and he will take you out to a 30' reef for $20-$25 per person for about an hour in the water. I highly recommend this. The boat at the resort charges $47 and they go to a couple reefs but don't stay very long. We were always able to find a shady spot on the beach. Around the pools is a different story. The umbrella chairs get taken pretty early in the morning. I don't know why people come to such a beautiful place to sit around a pool that they can have anywhere. Oh - I better mention that there are a few topless ladies for your enjoyment (or not!) The only ones I saw were down on the beach.

Entertainment was pathetic. There was a movie every night in the theatre followed by a show. We went to the comedy show which wasn't very funny. They don't pay professional entertainers like some of the resorts do. Friday night was a big Mexican party which had lots of vendors, a mariachi band, lots of games for the kids, and music.

Let me explain about the drinks. First of all, this place doesn't know how to make a decent mojito. They use Sprite! There isn't nearly enough bars or bartenders. Outside, you never know what size cup you are getting. They have the tiniest disposable cups I have ever seen. I would guess 6 oz at most. They also have hard plastic cups that are more like 10 oz. Always ask for the big cup or 2 drinks. The quality of the drinks was okay. There are a few cocktail waitresses that wander the beach, pool, and lobby but it takes a long time to get your drink. We found the shortest lines and best drinks in the lobby.

The only excursion that we did was the free trip to Cancun. You book the day before at the Traffic desk however we were able to book it the same morning. The bus leaves at 10:00 and leaves Cancun at 4:00. We ended up paying a cab to come back! They take you to La Isla Mall which is a bunch of overpriced designer shops. There's nothing Mexican about this place. On other trips, we have done the 4-wheelers, speed boats, Xcaret, and Coba. All are worth doing.

All in all, we had a relaxing, fun vacation. The resort is big but the way it's arranged, it feels small and private. We would return as long as they learn that a Mojito is made with simple syrup and club soda!

For the price, we feel that we got our money's worth!

  • Stayed: August 2008, travelled as a couple
    • Value
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4  Thank FloridaBeachthyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EVEGT, manager at Ocean Coral & Turquesa, responded to this reviewResponded 8 October 2008

Dear Travelers:

I would like to thank you all for your very possitives reviews .

At Ocean Coral & Turquesa ,we are commited with guests satisfaction consequently we do a follow up of all your observations which help us to improve our services and to provide you all with the vacation experience you are expecting.

Certainly there is not difference between Turquesa and Coral side but the colors of the walls .....

I want to clarify an event ,actually we have a family with us during september and had occoured an incident with a watch in one of the rooms ;the watch vanished as our clients had informed us ,therefore we had started the proper investigation and follow up of the case with not positive results.....and fortunately several days after we have received a call from our clients apologizing because the watch it had been found on a suitcase.
Important to underline we do count with an extremely tie security system at our resort.

Eveanny Gonzalez
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 September 2008

We have travelled to Mexico 4 times and feel we are capable of writing a fair review. We have also enjoyed Punta Cana, Domican Republic and Negril, Jamaica.
The Ocean Coral was a disappointment and will most likely result in it being a very long time before we go back to Mexico. The property is nicely decorated and clean, but there are major management issues.
Arrival: We arrived to find our room not ready yet. We received no welcome greetings to the property EXCEPT from Monica, a rep from the hotel who asked us to breakfast the next morning to learn more about their hotel. She told us we would receive a free massage or $70 to come and get acquainted with the resort. We even received a reminder call the next morning that we were to have breakfast with Monica at 9:30 am. We went to the front desk and waited . We then found out we were not having breakfast with Monica, (nor were we ever going to). We were having breakfast with Lisa, and it was all part of a timeshare/point program they are trying to sell their guests! That is just wrong to lie to guests in that way, and it started our first day off to a bad start! We did receive $70 after we were taken to their sales room where several other guests including us were given alcohol, and where shouts were heard for Dennis (the sales manager) the whole time. AWFUL!!!!!!!
Rooms/Grounds: The rooms are beautifully decorated as is the whole property. Someone spent alot of time coming up with the decor, and it is tasteful and comfortable. The grounds are kept very clean. The only gripe about the room was the wet floors after showering, and the fact that the toilet and shower are both beside each other. No privacy, and thanks to the food my husband spent a lot of time in the bathroom!
Food/Drinks: The food was awful except for breakfast. They are very cheap on their portions in the specialty restaurants, and the food has no taste. It was not good! My husband was sick to his stomach after the first day and is still not feeling up to par after being home for a day. The drinks are also cheap liquor-and the beer was hot. The service was slow and one day we did not see a waitress on the beach for the whole afternoon. (we were told they are short staffed). One of the restaurants costs extra money as if we had not already overpaid for this property in the first place.
Beach: The beach was not one of the best we have seen, but also not one of the worst. There is sand, but a lot of sea grass and the water was pretty rough with yellow/red flags out everyday. Most people swim in the pool which we can do at home!
Entertainment/staff: The staff here seems overworked, or they do not understand the importance of SMILING at their guests who are paying their hard earned money to stay at the resort. (We do tip wherever we go and appreciate staff at all hotels.) The entertainment staff work very hard and really they are what is holding this place together. You see them everywhere trying to get people involved in activities.
This place needs a management overhaul, and quick! We will not return and will not recommend it to anyone else either.

  • Stayed: September 2008, travelled as a couple
    • Value
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    • Check-in / front desk
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    • Business service (e.g., internet access)
2  Thank travelhappyUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2008

We are a family of 5 who have just returned to grey old London town after an excellent two weeks at H10 Ocean Coral.

This is the first time I've got round to writing a review of a holiday, but I'm battling through the jet-lag because I want to defend this hotel against some of the ridiculous criticisms that have been made in previous reviews.

We arrived feeling a bit worried that we might have made a mistake, having heard about leaking showers, bad service and poor food.

The whole site was exceptionally clean and the staff were constantly working towards maintaining this standard.
The design of the hotel is magnificent. All public areas are diagonally built in relation to the coast which means that every vista has wonderful sea views.The rooms were also designed so that you were barely overlooked and almost every room had at least a partial sea view (better the higher your room was).

I don't know what planet these whingers come from, but I'd prefer not to visit it. Our showers did not leak at all (in fact they were hot and powerful), everyone at the hotel was very friendly and embarrassingly eager to help, and the food was plentiful and tasty.

Despite running or cycling most days we all put on weight, which on Planet Whinge would be a criticism of the catering, but to us was a compliment to it.

Highlights of the holiday included:
• Mike's Coffee Shop - imaginative decor, comfy chairs, tasty cappucino and cheesecake.
• The cycling tour - 8a.m. start to Puerto Morelos and back-bookable the day before.
• Champagne - available anytime, including breakfast for the decadent among us (e.g. me)
• Choice of 4 different pools, some with activities like volleyball and water-polo, some quiet and relaxed, all with food and drink on tap.
• On the beach, lots of very comfortable sunloungers, each with thatched Mayan-look parasols. Beach towels were always available and you could get loungers at any time of the day - a first for us on a package holiday.
• Service with a smile - Jesus the lobby barman lives up to his name by making a miraculous mojito.
• Guest Services were also very helpful for both service issues as well as information.
• Beautiful fine-grained white sand - perfect for an early-morning run as the sea crashed against the shore. Yes, there is some seaweed but to me this just shows that it's a natural beach.

As with all holidays you go a bit stir crazy if you have exactly the same routine for two weeks, which might explain Planet Whinge.
We broke it up by going to Chichen Itza (unmissable) and Cancun (extremely missable).

Overall this was a memorable two weeks. Don't be put off by reviewers with personality disorders

  • Stayed: August 2008, travelled with family
    • Value
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    • Business service (e.g., internet access)
5  Thank elah36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2008

After reading several bad and good reviews, here at Trip Advisor, me and my wife decide to go to H10 Ocean Coral and Turquesa.
We dindn't regreated it, on the contrary, we loved it.
After a 9:30 hours flight, we were very tired but when we arrived, the welcoming was very professional and quick.
They gave us a junior suite and waiting for us we had a bottle of champaign, strawberrys covered with white chocolate and a gift.
The front desk was very helpful, the lobby was great, the pools were amazing, the beach was cool, but had seaweed, the restaurants and the buffet were very good.
The animation at night was non existant because the hotel has an environment policy, the sea turtles, are going to make a nest in the sand.
We had a lot of fun, we enjoyed the hotel, the people who worked there, made some friends but most of all we loved our vacation together.

  • Stayed: August 2008, travelled as a couple
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
5  Thank Paulo F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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