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All reviews blue moon villa marina pool bar privilege lounge daisy club mike's coffee shop privilege package privilege beach privilege guests crepe restaurant casa del mar the lion king kids pool quiet pool entertainment staff make reservations foam party
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Reviewed 4 weeks ago via mobile

The best kids club. Miriam , Indy & Maryanna are so great! Kids are having so much fun, they do not want to leave kids club. A lot of kids activities at any time of the day, minidisco is always fun. I very recommend their kids club.

Date of stay: November 2018
Trip type: Travelled with family
Thank Alena K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean H, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 3 weeks ago

Thank you for having chosen Ocean Coral & Turquesa as the host for your past vacations and for sharing your experience with us. We are thrilled to know we were able to provide you with a great vacation experience, while enjoying our facilities and the great service provided by our staff. Thank you very much for your preference and for your kind comments; we look forward to host you again in the near future. Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We got a smoking cheap package so we figured we’d give it a try

Pros

Food was actually pretty good and the a la carte being unlimited plus no reservations except the Japanese is kinda nice

Drinks were standard and service was usually quick

Everything’s kinda closely laid out but not too noisy, we were right next to the indoor threater and it never bothered us.

Cons

This is a super mixed crowd place so if you don’t wanna be around kids or people partying viscera this is not your place

Pools, ugh I know it’s probably not there fault but there’s 3 Main pools and the kiddy pools being worked on so there’s a large shallow quieter pool in the middle which you would think people with children would stick to but no. There was a small what I thought was adults only pool with a swim up bar crawling with kids which I thought should have been more regulated. Kids are lovely but when your forced to sit in the quite section so some 7 years olds can watch drinking games and take your seats at the swim up bar for virgin margaritas, LAME

Final con bathroom is basically open concept no sound proof in most rooms so if you wanna keep the romance in the AM alive bring some headphones and turn your tv up

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank sachan88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean H, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 3 weeks ago


​We want to thank you for taking the time to post your review at this site. It is good to learn that overall, you had a great experience during your stay. We really appreciate your comments and observations, which we can work with in order to continue to improve our facilities and services day by day. We are very happy to read that despite the minor details, your stay with us was satisfactory. Thank you for choosing our resort and for taking the time to share your comments, we hope to host you again soon. Warm regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This resort is absolutely beautiful, but the customer service was horrible. I booked the hotel online on the website and booked an oceanfront room with a jacuzzi, the royal master suite. Upon arrival, our butler walked us to our room( more about her later) we were given a room in a corner of overlooking a kiddie pool under construction. If you leaned off the balcony and looked to the right, the ocean was in view. I instructed the butler at that time that this is not the room I booked. She advised that this is oceanfront. Because it was late after 11pm, I was told to go to the desk in the morning. The next morning, the desk advised that it was considered a oceanfront room because of a huge public terrace that I could access from my room, not private as the description says online. I also advised that I did not have a jacuzzi as promised. I was told we could move, but the rooms available would either be oceanfront and no jacuzzi or have a jacuzzi and not oceanfront. He advised me that some master suites have a jacuzzi and some do not. We were able to move to an oceanfront room upon complaining but once again no jacuzzi. We were on the ground floor in the same building. The description on the website is nothing like we experienced.
With the royal master suite, we were supposed to be given privilege services. I saw our butler 3 times total in 6 days. There was no beach butler at all. When I did see one, I never got my drinks. I ended up walking back and forth from the beach to the bar. Now I am not too good to walk, but it was advertised that a butler would be available and that is what I expected. The restaurants were not too busy so I did not have to make any dinner reservations fortunately. The drinks were ok. I'm not a big drinker, so I cant tell the difference between premium liquor and regular. However, my friend can and none of her drinks were correct. Even with wearing the Privilege bracelet and asking for the premium liquor as promised, we were given whatever was closest to the bartender's reach.

The resort itself was absolutely beautiful. very clean and the food was actually pretty good for an all-inclusive resort. The meat in the Carribean and BBQ restaurant especially. The beach did have seaweed, but that is mother nature. Workers did work hard to keep it clean. I still enjoyed the water.

As far I am concerned, I will not return to this resort. Like any other service, I expect to get what I pay for. No one was ever in a hurry to correct my complaints or issues that came up. Once again, I cant complain about resort itself. There were different events and activities going on at all times. But as far as customer service, it was horrible. No difference between privilege and non-privilege from my experience.

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank dawnlatoye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean H, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 3 weeks ago

We want to thank you for taking the time to post your review at this site. We really appreciate your comments and observations, which we can work with in order to continue to improve our facilities and services day by day. We are very happy to read that despite the minor details, your stay with us was satisfactory. Thank you for choosing our resort and for taking the time to share your comments,. Warm regards, The Ocean Coral & Turquesa Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Our visit to Ocean Coral & Turquesa was Nov 1 - 8/18 and the highlight for me was the beach. The Beach Concierge Jose Luis Cen met us with kindness and immediate beach services each day. He greeted us with smile and he always took the time to remember details of our needs. Thank you!

Date of stay: November 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank RoseMary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean H, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 3 weeks ago

Thank you for having chosen Ocean Coral & Turquesa as the host for your past vacations and for sharing your experience with us. We are thrilled to know we were able to provide you with a great vacation experience, while enjoying our facilities and the great service provided by our staff. Thank you very much for your preference and for your kind comments; we look forward to host you again in the near future. Warm regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We received personalized customer service at this location. Richie Poot, our waiter was super attentive - our glasses were never empty. Carlos , the bartender made sure every drink was perfect and made with top shelf liquor for our Privilege status. Jose Luis Cen, the Privilege beach concierge made sure we always had clean chairs with towels under a palapa, along with a bucket of ice cold beers and water.

Cinthia and Yldefonso in the buffet provided excellent service. She remembered me and addressed me by name. We take a picture together each year.

Our waiter, Jimmy in Sensei (the Japanese) restaurant gave us a hearty “welcome” back and a hug when he saw us. He always goes out of his way to ensure we are taken care of.

Our favorite Blue Moon waiter, Jorge made our dinner extra special. He was both efficient and attentive. Carlos in the Italian restaurant was the fastest waiter we’ve ever seen. Felipe introduced us to the wonderful Tapas lunch menu in the Privilege Lounge and was still going strong at dinner. The Privilege Louge evening bartender Sebastin made sure we had a tasty, potent night cap each evening!

Andres in the spa provided one of the best massages I’ve ever had. He made sure to work around several health conditions and took the time to recommend the best type of message for them!

Visited seven different restaurants and the food was wonderful in each. Love coming here each year because the staff takes such good care of us. This is the place to go if you’re looking for a first class getaway!

Date of stay: November 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank cynthiamU5266UF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean H, Gerente at Ocean Coral & Turquesa, responded to this reviewResponded 3 weeks ago

Thank you for having chosen Ocean Coral & Turquesa as the host for your past vacations and for sharing your experience with us. We are thrilled to know we were able to provide you with a great vacation experience, while enjoying our facilities and the great service provided by our staff. Thank you very much for your preference and for your kind comments; we look forward to host you again in the near future. Warm regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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