So, we are in our 30s and stayed in this resort for 11 days with our 4 year old son. There were definite highlights of the trip, but be warned about some pretty big downsides as well. Depending on what's important to you, some of these could be deal breakers. I'll try to be brief and start with the up-sides.
1. The Kids Club is awesome and the staff was great. My son wanted to go there EVERY day and would have if we'd let him.
2. The beach is great, close to the pool, clean and has plenty of palapas and chairs. You can take out a kayak on your own or someone from the staff will take you on the Hobie Cat Sailboat. We each loved it, but bring $5 because there is a bowl out that says they work mostly for tips...
3. The pool was beautiful with lots of seating - great temp, clean (most of the time but see the downsides too.)
4. The poolside entertainment was really, really great. Entertainment in general was iffy, but they organized fun volleyball games, poolside games, and other things that kept you entertained. I did the water aerobics almost every day and it actually was a great little workout.
5. The beach bar is a gen and the best kept secret - check it out for a lively time. Our son met lots of kids down there and they played in the sand while the parents socialized under the starts. This was a highlight.
6. The staff is very friendly and courteous. They try hard and some do a great job of anticipating your needs. Everyone is hustling.
7. The doctor was awesome, but how do I know that??? See the downsides.....
I can't classify the food as a total upside or downside. You only get to eat at La Marina ONE time, so really you are limited to 3 restaurants for dinners. While the menus do techinically change every night in two of the restaurants, be warned that the BASIS of the foods is the same throughout. Shrimp with Garlic for Mediterranean night, Shrimp with pesto for Italian Night, and then the Mexican restaurant serves Shrimp in two ways also....fundamentally they are the same dish and you will see this kind of patterning in the menu planning so they can conserve their waste. The bottom line is, if variety is important to you, then this is not the place for you. Most of the food we ate was delicious because we like to eat "clean." If your food taste leans you more toward burgers, dogs, fries, pizza, you WILL be disappointed. So, this is a a good segue into the downsides because I did get full-blown food poinsoning on this trip....
1, The one meal we had at La Marina made be sicker than sick....not just Montezuma's, but the kind where you think you are going to die until the doctor shows. Two shots and three prescriptions later, I only lost two days of my vacation. The culprit is that the food safety at the place was sketchy and inconsistent in some ways. I saw a chef handle raw hamburger meat, wipe his hands on a dry towel, and move on to serving people food off the grill. Not good.
2, Platinum Club does not offer much value unless the resort is really busy. The "sushi bar" is not a bar at all, but two platters of sushi that are brought in and placed in the Plat Club room at 4:00 PM where they sit (and sit) unrefrigerated. It was tasteless and mostly cream cheese...when we were brave enough to try it...
3. Our room lacked basic amenities such as an ice bucket, silverware, and a corkscrew, which took an hour for the staff to deliver after we called.
4. Plat Club service is super-inconsistent as well. We only got the newspaper half the time, aromatherapy is so weak that if you are not in the room within 30 minutes of it being placed, you won't enjoy it at all. They forgot to give us our beach bag and sometimes forgot our evening turn down service. Not horrible because they had a nice bar of tequila and premium liquor in the club room, but you have to weigh it out based on the extra cost. We decided that in the slower seasons it is NOT worth the money. During busier times when you need to reserve palapas and reservatiopns in the restaurants are hard to obtain, then maybe.
5. There is a definite downside to the lobby entertainment. The live music does not play for very long and they don't play at all during the poolside entertainment which is a bit controlling. In the resort's efforts to direct traffic toward the entertainment outside, they take away your choices. If you don't feel like sitting outside in the heat with the mosquitos that night, then you will sit in silence in the lobby bar until the band can come back. They don't even pipe in music on some nights. Rather dull and you will see lots of bored, younger couples. If you like to really party and want a variety of entertainment that goes later into the evening - this is NOT the place for you.
6. Bring the bug spray!!! Don not forget, these mosquitos are ankle biters of the worst kind!!
7. In the middle of the week, the pool bar had some kind of back up that overflowed into the pool and the pool's filtration system couldn't get clean for over a day and a half. It was definitely unsanitary (large pools of yellowish brown muck gathering in some areas) but they did not close it. In the US, they probably would have had to. We did not get in, but the beach is nice, so we made the most of it.
I guess I'll close by reiterating that you should really know what you like before you go and consider if this place is a good fit. It wasn't terrible...I would go back if the price was right, but I wouldn't do Plat Club again. And I would not stay for as long because of the lack of variety. Our experience proves true to the inconsistency you will see among the reviews...some days were great and some were bad. Good luck!
- Official Description (provided by the hotel):
- Retreat to a luxury paradise of turquoise Caribbean waters, soothing breezes, Mayan cultural sites and beautiful, aromatic flora and fauna. Situated near the charming bohemian fishing village of Puerto Morelos, overlooking the world's second largest coral reef park, this family oriented, all-inclusive beach resort offers a quiet alternative to the larger hotels in Riviera Maya. Enjoy amazing snorkeling, diving, sailing and sport fishing directly from our shores. With a selection of diverse restaurants, fabulous pools, adults-only Jacuzzi, Mayan-oriented spa, complete fitness center, full-service marina and more -- there is everything to do or nothing at all. • Family & Eco friendly Ocean Front Resort • Exclusive large suites • Great All Inclusive & Platinum All Inclusive meal plan options • Four tantalizing restaurants featuring a la carte and delicious buffets • Macondo Ocean Deck Bar with infinity pool • 22,000-square-foot pool • Beautiful landscaping, expansive sandy beach, hammocks. • Convention Center. • Ocean Front El Cocay Spa. • Full-service Marina 120-slip marina • WIFI Internet Access (fee) • Kids Club Center • Fitness center with the latest cardio equipment, free weights and a spinning class area • Pronatours Tour Desk • Half hour from Cancun/Riviera Maya International Airport and 20 minutes from downtown Cancun/Riviera Maya and Playa del Carmen. ... more less
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- Also Known As:
- Hotel Marina El Cid Spa & Beach Puerto Morelos
- Hotel Marina El Cid Spa And Beach Resort
- Marina El Cid Riviera Maya
- Hotel Marina El Cid Riviera Maya
- El Cid Riviera Maya
- Hotel Marina El Cid Beach
- El Cid Puerto Morelos
- Hotel Marina El Cid Spa & Beach Resort Riviera Maya/Puerto Morelos, Mexico