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All reviews golf course swimming pool nice pool free shuttle nice hotel room service ioi city mall nice view japanese restaurant kl city golf resort rooms are spacious breakfast buffet play golf delicious food meeting room business trip
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Reviewed 9 February 2018

The hotel room is a bit outdated, but all amenities functioned well. We particularly love the hotel's lush and green environment, with fish ponds and also pool view from our room's balcony. The breakfast spread was delicious. There was freshly made sandwich where you can request the filling and type of bread. We also had our lunch at the coffee house named Funtasia. We were spoilt for choices, the gyoza tasted nice. Lots and lots of desserts as well as in-house made gelato. Would definitely come back for their lunch buffet if we are not checking- in, in the near future.

Room tip: request for pool view room
Date of stay: November 2017
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank maryamabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley W, Director of Operations at Hotel Bangi-Putrajaya, responded to this reviewResponded 14 February 2018

Dear Marya,

Warmest greetings from Hotel Bangi-Putrajaya!
Thank you for taking time off to share with us your invaluable insights. We appreciate your good feedback and glad that you had an enjoyable stay. It was indeed our pleasure serving you. We look forward to yet another opportunity to share our hospitality with you.

Sincerely,
Shirley Wong
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2018

Pleasant room and a pleasant hotel. Nothing fancy, maybe even a bit outdated, but this is compensated by the comfortable atmosphere, the helpful and friendly staff, the wonderful swimming pool and the good food, especially the breakfast. Excellent beds, good working airco.
Free shuttle to the city centre several times a day, convenient way to go shopping.

Room tip: View over the golf course is in some rooms obstructed by the trees.
Date of stay: January 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Sabine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley W, Director of Operations at Hotel Bangi-Putrajaya, responded to this reviewResponded 9 February 2018

Dear Sabine K,

Warmest greetings from Hotel Bangi-Putrajaya!
Thank you very much for taking some of your valuable time to share your recent experience while staying with us. We sincerely value your good feedback and glad that you enjoyed your stay. We look forward to welcoming you back and being of service to you again.

Sincerely,
Shirley Wong
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2018 via mobile

Good hotel for family getaway. The family room is spacious. Good choice of breakfast and the best part is the restaurant provide slow juicer to make your own fresh fruit juice! The pool is big, and good customer service.

Date of stay: January 2018
Trip type: Travelled with family
Thank joehKl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley W, Director of Operations at Hotel Bangi-Putrajaya, responded to this reviewResponded 9 February 2018

Dear JoehKl,

Warmest greetings from Hotel Bangi-Putrajaya!
Thank you for your wonderful feedback and kind recommendation. It is heartening to know that you enjoyed a fruitful stay. We look forward to yet another opportunity to share our hospitality with you.

Sincerely,
Shirley Wong
Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 January 2018 via mobile

It is a beautiful piece of property, but the service and management is far from 5 stars. It is located on sprawling piece of land with a golf course. Check-in was inefficient, both rooms were late, we had to wait for over 2 hours for one of our rooms.

Rooms are nice and spacious. The bathroom is adequate, but it lacked amenities you come to expect with a 5 Star property. The toilet drained very slowly, it was issue due to kids. Passed on the room service due to the priceyness of the affair. We chose to picnic, occasionally bringing food from outside the hotel to feed the group.

They had a nice pool the kids enjoyed.
The management is unresponsive. We had an incident at the pool on our last day, left our details to be contacted. Much to my surprise, 3 weeks later not a single peep from the management. I’m very disappointed there was no reply or follow up. It makes me feel devalued as a customer.

It’s a shame, because we will not be returning due to management style or lack thereof. They were also very stingy in regards to extending the checkout to an hour on a weekday. We had 2 rooms and a multigenerational family group. At first, we had to beg, they only give us 15 minutes. After many phone exchanges with the front desk, they yielded 45 minute extension on one room. Considering both rooms were prepared late on the day of check in, one room was over 2 hours late, we felt very rushed with a group ranging from grandchildren to grandparents. Nice property, but not 5 star service nor management.

Date of stay: December 2017
Trip type: Travelled with family
Thank abujalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley W, Director of Operations at Hotel Bangi-Putrajaya, responded to this reviewResponded 12 January 2018

Dear abujalan,

Warmest greetings from Hotel Bangi-Putrajaya!
Thank you for taking some of your valuable time to share your recent experience while staying with us. We regret that your stay did not live up to your expectations. Our sincere apology on the service lapse. Our standard check out time is 12.00noon and check in time is 2.00pm. In our continual efforts to better cater to our guests' needs, we have try our level best to grant late check out to our valued guests as much as possible. Many times, we failed to comply as the late check out granted to the previous guest will eventually resulting a long wait for the next guest check in. Seeking your kind understanding on the above. We appreciate your good feedback and will put in place the necessary improvisations. We hope to have the opportunity to welcome you back to experience the positive difference.

Sincerely,
Shirley Wong
Director of Operations



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

Standard has gone done over tthe past view years. Moldy mattress, dirty floors, stained towels, poor upkeeping of the room, non smoking room with smoking odour. Room without save. And the beds had a lot of dust on the wood.

Date of stay: December 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Samantha G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shirley W, Director of Operations at Hotel Bangi-Putrajaya, responded to this reviewResponded 10 January 2018

Dear Samantha,

Warmest greetings from Hotel Bangi-Putrajaya!
We appreciate your insightful review of your recent stay with us. We regret that your stay this time did not live up to your expectations and we apologize for the service lapse. Please be rest assured that this is not the usual standard that we endeavour. We will ensure additional training be conducted to our staff to better adhere to the needs of our valued guest. We hope to have the opportunity to welcome you back to experience the positive difference.

Sincerely,
Shirley Wong
Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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