We stayed here for two nights and the motel itself is rather nice, it's clean and has a lovely pool as well as an open air bar and restaurant. The food and drinks are well priced. The dampener on this place is the lady working at the front reception desk, on three occasions we asked for assistance and all three time we were turned away or ignored.
1- we asked to use a fridge (there are none in the rooms) for some cheese that we had purchased earlier. The lady at reception said "no" and then picked up her phone completely ignoring us. I am sure there is a fridge because I could see them.
2- It was raining and we asked to borrow an umbrella, once again the same lady at the front desk said "no" and walked into the back room. We could clearly see some red umbrellas so we asked a waiter for an umbrella and he was more then happy to help us out and lend us an umbrella for a short time in the heavy rain.
3- the same lady, different day- we asked for some more coffee ( that comes complementary with the room as we did not receive room service that day) and once agin the receptionist said "no".
To the owner or manager- this staff member need some serious training on how to do her job, she is clearly unable to support guests with their requests and is inadequate in her role.
All other staff were super friendly.
The bright side- the beautiful dogs and lizards that we saw and it's close to town and the ruins.
I will never go back and would not recommend. I have stayed in much better places for much less cost.
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- Also Known As:
- Axkan Arte Hotel Palenque Chiapas