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Hotel Rosa(Carenno)
Booking.com
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  • Free Wifi
  • Free Parking
Booking.com
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  • Free Wifi
  • Restaurant
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2 - 7 of 11 reviews
Reviewed 18 May 2012

My name is Jack. I live near London, UK.
On Sunday 13 May 2012, me and my partner got this misfortune to be the hotel's clients.
What we prebooked was a dbl room with shared bathroom, with breakfast.
Taking into account that the place is a 2-star hotel, the room wouldnt be that bad with its cold, unpleasant floors and its terribly worn-out, U-shaped twin beds only jointed together to pretend and pose to be a double bed. But that wasnt the worst.
In the morning, we got up early to have our breakfast and head for Milano.
What was our surprise whem we were just served tea, a croissant each and …a slice of yesterday's plum cake! That's it! That was meant to be our breakfast!
There was no point in explaining we booked a breakfast, not a sweet snack, as the landlady did not speak a word (I say: not a word) in English, nor we spoke in Italian.
OK, tough.
Anyway, I admit we love our first meal of the day big and "proper", so we just had our teas and croissants and packed up angry and hungry.
Neither the town of Carenno is a place with a high street full of grocery shops or cafes to get your replacement breakfast, nor is Calolziocorte a town with breakfast facilities easily spotted.
In effect, we had our breakfast only in Milan, which obviously had to be first sought, then found, and finally had.
Whats more, the agent for the place, which was www.booking.com said the message about "an italian style, sweet breakfast" is seen in the hotel description.
Well, it IS now (at least in a Polish version), but I swear it wasnt at the time of booking. Otherwise, we wouldnt have booked it in the first place!
Only when I mentioned I am a journalist, they agreed to refund partially the cost of the booking.
So, our overall experience?
Terrible.

Room Tip: look out for small print and dont get fooled ny the best looking pics
  • Stayed: May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jacek W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017
Google Translation

Room Tip: Bestil balkon
  • Stayed: July 2017, travelled as a couple
    • Location
    • Rooms
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2016
Google Translation

Room Tip: Telefonate prima se volete stanze con balcone su lago...
  • Stayed: August 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2016
Google Translation

Room Tip: La wi fi est uniquement dans les parties communes
  • Stayed: May 2016, travelled as a couple
    • Value
    • Sleep Quality
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 January 2015 via mobile
Google Translation

Stayed: December 2014, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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