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“Bad experience”

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Bello Stare Traditional Tuscan Resort
Reviewed 30 August 2017

We were very disappointed with Barbara when we arrived. It took an hour to get hold of her and when we finally got to the resort, with 40 degrees, she said she had never heard of us. First almost acting as if it was our fault, even though we showed our confirmation of airbnb. She said it was fully booked and offered us to stay somewhere else, which was nothing compared to what we booked and what we wanted our holiday to be like. We then contacted airbnb who kindly helped us try to find another holiday house, while Barbra drove to another campus resort, leaving us to find a solution to a problem she caused. When she returned, she quickly apologised but still didn't accept responsibly for her mistake, saying she didn't receive emails because she was on 'holiday' - not an excuse if you are an airbnb host.

Stayed: August 2017
Thank Ruben V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 June 2014

This property is also known as Fattoria Stabene.

We visited the property in August 2012 as 3 families (6 adults and 6 children). The large house is split into 3 appartments and if you book all three then there is a large shared kitchen/sitting room with everyone can access. The arangement is perfect, each family had their own front door but the house is in its own private and gated grounds so it was very secluded and safe for us and the children.

We rearranged the outdoor furniture to suit us and it was perfect, the kids would all go to bed in the evening and we could sit outside on the large patio eating, chatting and relaxing until the wee hours of the morning knowing they were all safe upstairs.

The appartments are all very tastefully and comfortably furnished and the views of the rolling Tuscan hills from upstairs are just stunning. The swimming pool is a short walk over a small ridge which kept us from being too lazy and the owner allowed all the inflatables for the children.

The owner lives in a house just up the hill and was very helpful to us if we needed anything, otherwise he kept himself to himself.

Pistoia and some of the spa towns like Montesumo Terme are within a short distance, and Florence is worth a day trip, stunning in every way.

  • Stayed: July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank janda007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Bello Stare Traditional Tuscan Resort

Address: Via Castel Biagini, 19, 51034 Cantagrillo, Serravalle Pistoiese, Italy (Formerly Bello Stare Charming Retreats)
Region: Italy > Tuscany > Province of Pistoia > Serravalle Pistoiese > Cantagrillo
Amenities:
Swimming Pool
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Cantagrillo
Price Range: $150 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bello Stare Traditional Tuscan Resort 3*
Number of rooms: 4
Official Description (provided by the hotel):
Bello stare is an expression used in Pistoia to describe a particularly beautiful location, surrounded by nature, that makes you feel immediately at ease. Charming hospitality but also holistic well-being, among vineyards and olive trees, where awareness and identity of self is developed by the beauty of the location. ... more   less 
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