We were very disappointed with Barbara when we arrived. It took an hour to get hold of her and when we finally got to the resort, with 40 degrees, she said she had never heard of us. First almost acting as if it was our fault, even though we showed our confirmation of airbnb. She said it was fully booked and offered us to stay somewhere else, which was nothing compared to what we booked and what we wanted our holiday to be like. We then contacted airbnb who kindly helped us try to find another holiday house, while Barbra drove to another campus resort, leaving us to find a solution to a problem she caused. When she returned, she quickly apologised but still didn't accept responsibly for her mistake, saying she didn't receive emails because she was on 'holiday' - not an excuse if you are an airbnb host.
- Official Description (provided by the hotel):
- Bello stare is an expression used in Pistoia to describe a particularly beautiful location, surrounded by nature, that makes you feel immediately at ease. Charming hospitality but also holistic well-being, among vineyards and olive trees, where awareness and identity of self is developed by the beauty of the location. ... more less
- Reservation Options:
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