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Reviewed 21 June 2009

Quite skeptical of going to this beach resort because of quite a number of not-so-positive reviews seen on tripadvisor.com, however, decided to give it a try after knowing that they have added a new wing (Tirta Wing).
Pros: Room and bathroom (Tirta wing) is spacious and nicely decorated. Gives a very relaxing feeling when you entered the room.
View is pretty good as all rooms faces the sea and you can see the pool and older wing from the room balcony.
Good amenities within the room.
Cons: Communication with the staff was difficult as they do not seem to be trained well enough . Most of the time, we were afraid they do not understand us as quite a few incidents confirmed this (1. Spa timing confirmed with front desk but was told there is no such booking when we called the spa directly. 2. Called front desk to confirm our ferry timing again but was told the shuttle service to the terminal is fully booked even though our ferry departure timing has been confirmed the day before).
Houseflies can be seen at every eatery. Even at the spa treatment room (irritating me while I am having my massage).
Teppanyaki not up to standard (in fact I've not eaten such yucky japanese food). American breakfast is so-so. They could have provided better fare though.
Mini-bar items are expensive and there is no shop within the resort to buy snacks & beverage.
Neutral: Moquitoes are not so bad although we did see quite a few large ones but I did bring insect repellent because of the reviews.
Overall, if you do not mind the lousy service and try sticking to local (indo) food, the place may still be worth checking out.

  • Stayed: June 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank tripbuggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 18 June 2016

Dear tripbuggy
Thank you very much for your support and review about your experience at Turi Beach Resort, your feedback is very much appreciated.

On behalf of Turi Beach Resort, please accept our apology for not live up to your expectations of your stay experience.

I am delighted to share that resort has improved in many aspect of product and we will continue to improve it especially in guest’s experience. We strive to ensure our patrons experience the best visits possible during their travels and we hope you will see the improvement and enjoy your time with us in your next visit.


As today the General Manager we invite you to visit our website, if you wish to learn more about our update and improved resort , please kindly contact me direct for your next visit

On behalf of Turi Beach Resort team, we all look forward to having you and your family or friends back with us soon.

Best regards,

Sumantri Endang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2009

Went for a 4D3N on 14-17 May 09. As soon as we reached the lobby which was perched on a hill, we were amazed with the breathtaking view. Facing the sea, the resort is very vast with Riani Wing (old wing) on the right, Tirta Wing (new wing) on the left and the lobby and restaurants in the center. We booked the Tirta Wing upon learning that its new and all rooms are sea facing. When presented with the room key, we were pleasantly surprised that we got room #405 which we learned from a reviewer here, that it has one of the best view!
Our room was on the 4th floor which is also the same level as the lobby. It has a nice corridor which has a mini pebbled foot reflexology kinda at one corner and direct access to balcony and the private rooftop viewing area (great for romantic starry nights out). One side of the wall was all mirrored along with the wardrobe to reflect spaciousness. Bathroom is large too with separate toilet/vanity area and shower (you can enjoy normal or rain shower!). Only thing to note is that the drainage system was lousy as after one person bathed, the water will pooled and spilled to the toilet/vanity area and it took a very long time to settled. Mossies were minimal as you could expect some visit since the resort is perched on a hill and surround with lush greenery, but it was no bother.
Went to town on the 2nd day which we booked a cab with the hotel. Cost SGD$35 per cab for 3hrs of shopping ( 45mins to town). You could shop at Batam Megamall or Nagoya Hill Shopping Centre for a good lunch and dinner and basic supplies.
The rest of our time there were just spent lazing around at the beach and pool. They have this lovely beach huts with mattress for you to laze all day long. Water is clean and clear with beautiful hues of green and blue. At night you could walk up to the island bar which is connected via a nice wooden bridge though the Island Bar seems deserted but its a nice place to star gaze and look back at the resort in night view. We also went to the pub/karaoke lounge but the systems is horrible (not surprised as maybe its not a popular option with tourist who prefer to spend the night in their cool rooms).
Breakfast was nice with a mix of Asian and American (mostly American). Staff are generally warm and friendly, I dun't understand those who had problem with them. Probably the problems are with themselves and just being difficult. All in all, we were glad we found this little almost paradise.

  • Stayed: May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank norisasha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 3 August 2016

Dear norisasha
Thank you very much for taking the time to share with us your stay
experience.

On behalf of the resort team, please accept my sincere apologies any inconvenience caused

I am glad to share that resort is continuously improving in terms of service
as well as introducing new products and facilities.

We strive to provide all our guests with a charming and delightful
experience and wish you have the opportunity to enjoy it also during your
next lifestyle stay at the resort..

As todays' General Manager of the resort, I personally invite you to learn more about the new
chic and charm of Turi Beach Resort.


Please email me directly next time you visit our resort, it would be a privilege to welcome you back or to assist any of your friends or colleagues who plan to visit Turi Beach Resort in the future

With best regards

Sumantri Endang
General Manager



Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 May 2009

We booked the new rooms. We had a confirmed connecting room but was given 1 that is without. We went back to the front office & was told that all rooms were fully booked, I insisted to have 1 because I was travelling with my 7 yrs old twin gals & 12 yrs old son & the confirmation I had was with a seaview & connecting room. After waiting for half an hour they reluctantly gave us the room. Food was horrible. We wanted to have tepanyaki but was told it was sold out for that night, which is Saturday night, were left with not much choice we had western food which wasnt so bad. We got turn off by the discrimination at that restaurant because they seems to serve bread & butter for the Ang Mohs but not asians. The new pool was dirty, all the 3 days we were there i dont see anyone cleaning the pool at all. The resort seems to be short handed, they take hours to serve our food. there's nothing special to talk about this resort even the Tspa was rubbish, the ladies who massage us doesnt seems tarined at all, they seems to simply rub all over you with oil thats all! Rooms were filled with flies on our second night.We had asked for a late check out as our pick up was at 3.45pm, they told us no because there was a group checking in at 1pm, my son when to checked the rooms before we left the resort for good, which was abt 3.30pm. the room was cleaned & vacant. We will not go back there, its utterly dissappointed!!

  • Stayed: May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank RenRac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 18 June 2016

Dear RenRac
Thank you very much for your support and review about your experience at Turi Beach Resort, your feedback is very much appreciated.

On behalf of Turi Beach Resort, please accept our apology for not live up to your expectations of your stay experience.

I am delighted to share that resort has improved in many aspect of product and we will continue to improve it especially in guest’s experience. We strive to ensure our patrons experience the best visits possible during their travels and we hope you will see the improvement and enjoy your time with us in your next visit.


As today the General Manager we invite you to visit our website, if you wish to learn more about our update and improved resort , please kindly contact me direct for your next visit

On behalf of Turi Beach Resort team, we all look forward to having you and your family or friends back with us soon.

Best regards,

Sumantri Endang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 May 2009

The resort has been renovated and the new wing is called Tirta Wing which i would highly recommend. It is more contemporary and has a better view of the sea.
We stayed at the old wing which is called Riani Wing. Our deluxe chalets face the sea but when its very rocky when its low tide. The rooms looked old with worn out furniture but rooms are surprisingly clean. The postal beds come with mosquito netting which we at first thought is suppose to add to the romantic atmosphere. Never did we expect that it would be absolutely necessary at night. I was kept awake all night by the commando mosquitos. They were absolutely huge. My toddler woke up the next morning with 8 stings on his forehead which he carries for the next 3 days. The breakfast selection was very limited. The good things we found abt the resort are the new swimming pool and the sea.

Stayed: April 2009, travelled with family
Thank Chitchomeyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 18 June 2016

Dear chitchomeyle
Thank you very much for your support and review about your experience at Turi Beach Resort, your feedback is very much appreciated.

On behalf of Turi Beach Resort, please accept our apology for not live up to your expectations of your stay experience.

I am delighted to share that resort has improved in many aspect of product and we will continue to improve it especially in guest’s experience. We strive to ensure our patrons experience the best visits possible during their travels and we hope you will see the improvement and enjoy your time with us in your next visit.


As today the General Manager we invite you to visit our website, if you wish to learn more about our update and improved resort , please kindly contact me direct for your next visit

On behalf of Turi Beach Resort team, we all look forward to having you and your family or friends back with us soon.

Best regards,

Sumantri Endang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2009

We were blow away by the fantastic sea view and the vastness of the resort when we first arrived. We requested to view the Riani wing room before we decided to upgrade to the Tirta wing which is more expensive but newer. The staff was very friendly and allow us to check in early at 9am and view the rooms before we check in.

Riani wing was older hut type which is not to our liking so we choose the more contemporary Tirta wing. The room there was fabulous with a big balcony and private rooftop! We took room 405 which is at the highest level therefore the greatest view of the sea. I also love the wall-length mirror, rain shower toilet and rattan daybed.

The resort has two very different swimming pools, one more rounded and has a 2.4m pool but older. The newer one is 3-tier pool with a waterfall and infinity design pool. They even played Lush 99.5FM at the poolside! Simply relaxing for me! But its a wee bit dangerous for kids as the pool has many sharp corners and sudden drop in depth.

The jetty has a island bar which u have to walk thru a jungle-like path and is wonderful for watching stars and chilling out at night.

The T-spa is beautiful but the masseur was lousy. They did traditional indonesian urut massage and Swedish massage almost the same way!! It was like simply applying oil on us and light rub here and there which I can do better myself. For massages, you can take a taxi out to town for S$7 per hour and the driver would recommend a cheap and good spa which can do thai like massages!

Overall, it was a great resort and will be great for lovers and friends to chill out and have a romantic getaway.

  • Stayed: March 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank skyzblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumantri E, General Manager at Turi Beach Resort, responded to this reviewResponded 3 August 2016

Dear skyzblue
Thank you very much for taking the time to share with us your stay
experience.

I am glad to share that resort is continuously improving in terms of service
as well as introducing new products and facilities.

We strive to provide all our guests with a charming and delightful
experience and wish you have the opportunity to enjoy it also during your
next lifestyle stay at the resort..

As todays' General Manager of the resort, I personally invite you to learn more about the new
chic and charm of Turi Beach Resort.


Please email me directly next time you visit our resort, it would be a privilege to welcome you back or to assist any of your friends or colleagues who plan to visit Turi Beach Resort in the future

With best regards

Sumantri Endang
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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