This hotel is a great find for cruisers.The location is 5 star, just a short walk to the terminal. Its not The Ritz by any means but for the star rating and budget ,it definitly delivers on cleanliness, service and qualily. The beds are amazing, big and so comfortable and the pillows are the best I've had in a hotel. The bonus is a great view of Sydney from the top deck - its worth a look particularly at night. We will definitly book again for our next cruise.More
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This hotel is right in The Rocks and a one minute walk to the cruise departure area. There are dozens of excellent shops and restaurants nearby and it's easy to hop on a ferry at Circular Quay. The rooms are of an average size, but fine, and are extremely clean. Water pressure was excellent throughout my stay.
The staff was extremely friendly and helpful, always nice after a long day of traveling.
There's a lovely (small) pool and hot tub on the roof and that area gives great harbour view, even if there's a cruise ship docked nearby. In fact, we were able to relax in the hot tub and watch fireworks over the Opera House.
Sydney Harbour is a popular cruise ship stop and I'm not sure why so many reviewers are puzzled and irritated by cruise ships being there constantly. Tourists come to tourist spots, which is generally why we're there as well. Even with 5,000 cruisers debarking, the area is still peaceful, charming, and with plenty of space to eat and shop without any difficulty.
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
The Harbour Team
Great older boutique hotel right at the Harbour Bridge. Great access to sights and shopping and restaurants. Beautiful lobby and quaint lobby bar. Staff was great, friendly and helpful. Room was small but very comfortable and the price was very good. I would stay here again and it's right across from the cruise dock.
Dear Guest,
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Sincerely,
The Harbour Team
The Harbour View rooms are a waste of money as there are cruise ships blocking the harbour view every day. The water pressure in the showers is poor. The room is quite dated. Best to save your money and get the cheapest room. The location is possibly the best feature.
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
The Harbour Team
There is the largest cruise ship I've ever seen blocking our ENTIRE view of the Opera House and 75% of the Harbour. Just traveled across the world to check in today and look at this hideous cruise ship. A real disappointment as you certainly don't see the awful cruise ships in the photographs promoting the hotel. Doesn't reflect well on Rydges nor on Sydney overall allowing a ship to drop off 5,000 tourists at one time to buy T-Shirts. Ugghhh!!!
Dear Guest,
Thank you for your feedback. While the cruise is a unfortunate distraction obstructing your view they are only there until 5pm in the evening giving guests a wonderful uninterrupted sunset view of the Sydney Harbour.
Regards
Michael Bullen
General Manager
While the location of this hotel in the Rocks is terrific, the rooms really need updating. Very small & the bathroom not pristine. Walk into a large, lovely lobby - small bar area to one side - & then the disappointment of the room.
Pool area also not as pictured & in need of updates.
Dear Guest,
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.
Sincerely,
Michael Bullen
General Manager
