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Reviews (7,104)
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Reviewed 18 September 2016

You will never beat the location, luxury and service in this hotel! Every attention to detail is catered for, you are always made to feel special and the views from the Deluxe Harbour view rooms are spectacular! Guarantee you won't be disappointed!

  • Stayed: September 2016, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank jcarry2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this reviewResponded 22 September 2016

Dear jcarry2016,

Thank you for your glowing review of our hotel and the service rendered by our colleagues. Great to hear that you felt taken cared of from start to finish and you enjoyed the views from our Deluxe Harbour View rooms. We look forward to having you again very soon.

Best regards,
Paul

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Reviewed 18 September 2016 via mobile

The Shangri La is a nice hotel built adjacent to the Rocks with great access to the city. The views from the room are breathtaking and easy access to the main tourist areas including the Sydney Bridge and the Opera House makes it a favorite for travelers. The cons of this hotel are that the facilities such as the elevator and bathrooms are a bit old. For instance, the room has a nice tub but water pressure is so low that it would take almost 20 minutes to fill the tub. My toilet was broken and I had to fix it myself. The elevators are also quite slow. This is why it lost a star from me
PS It was my first time ever in a hotel in Sydney that I could not check in early The Westin, Park Hyatt and Pier One all obliged even though it was high season. The Shangri-La would not.

Stayed: September 2016, travelled on business
1  Thank joecool2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this reviewResponded 20 September 2016

Dear joecool2015,

Thank you for taking the time to write about your recent stay with us. I'm glad to hear that you had a wonderful stay and we look forward to your next visit.

Best regards,
Paul

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Reviewed 17 September 2016 via mobile

Started off a little disappointing we flew up especially to go to the shangri-la solely for Anna desserts as my girls love watching her on Master chef !
To find out the were none on that night as it was a country themed night this was after booking a whole month before ,and distinctly talking to the restaurant and telling why we were coming !
I have to say when we vocalised how disappointed we were the management and restaurant staff could not have been better in dealing with the situation, to the point of finding some of Anna's delicious cakes for my girls and they actually met Anna her self as she was dinning there that night .
Well my girls have never been so happy it was a beautiful thing Anna did as she took time out to meet them and what a amazing person she is truly down to earth ,warm and friendly .i can not thank the hotel enough for this experience .it was a lovely night there and definitely will be back to stay there .
Thank you also to our lovely waitress who was from Mexico sorry can not remember your name and Kiki for all your help .
Wow!!!
Thank you again
Cathy Marley and lily

Stayed: September 2016, travelled with family
1  Thank Cathy4165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this reviewResponded 20 September 2016

Dear Cathy4165,

Thank you for taking the time to write about your recent stay with us. I'm glad to hear that you had a wonderful stay and we look forward to your next visit.

Best regards,
Paul

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Reviewed 15 September 2016 via mobile

Very good hotel, fantastic large room with Harbour Bridge and Opera House views.
Very good staff all departments, and would stay here again.
Short walk via many routes and steps to the 'Rocks' and twenty minutes walk to Darling Harbour, 10 mins to the shops.

Stayed: September 2016, travelled as a couple
1  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this reviewResponded 20 September 2016

Dear John P.

Thank you for taking the time to write about your recent stay with us. I'm glad to hear that you had a wonderful stay and we look forward to your next visit.

Best regards,
Paul

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Reviewed 14 September 2016

As always we cannot find anything that disappoints about this hotel. The location is perfect as it's only 5 minutes walk to the Quayside. Due to the location the views were stunning from both our rooms and the sky bar on the top floor which I highly recommend. The staff were efficient, knowledgeable and always there to help. As we had no idea where to go a number of times we asked the concierge their advise on popular restaurants and bars which ended up being exactly what we wanted. Overall our stay was fantastic and would highly recommend this hotel to anyone whether that be in Sydney or Dubai. Thank you Shangri-La!

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
1  Thank alexfletcher32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paul M, Director of Sales & Marketing at Shangri-La Hotel Sydney, responded to this reviewResponded 20 September 2016

Dear alexfletcher32,

Thank you for taking the time to write about your recent stay with us. I'm glad to hear that you had a wonderful stay and we look forward to your next visit.

Best regards,
Paul

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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