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Harbour Rocks Hotel Sydney - MGallery Collection
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Reviews (1,347)
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All reviewsno liftboutique hotelopera housescarlett restaurantgreat locationa ground floor roomlovely boutiquesmall hotelheritage buildingcruise shipnight managerclose to circular quaybotanical gardensan easy walkgeorge streetrockshrh
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24 - 29 of 1,347 reviews
Reviewed 14 February 2018

The Rocks is one of the best areas of Sydney and this hotel should match it.
It doesn't, poor management trying to cope with undertrained and student staff are the problems.
They all say yes with a smile but they can't do the job. You really want them too but no they always fall just short.
The hotel is dark,the rooms small with poor bathrooms,expensive food and little atmosphere.
The Wi-fi/Mobile service is awful and because of this we booked two seperate early morning calls as back up, yes you've got it, they didn't happen.
The one plus point for us was that when we arrived at 7.45 am after a long overnight flight they found us a room. Not many hotels do that !

Stayed: January 2018
Thank tomsBeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, General Manager at Harbour Rocks Hotel Sydney - MGallery Collection, responded to this reviewResponded 21 February 2018

Dear tomsBeds,
Thank you for your review on trip advisor. Please accept our sincere apologies for your recent experience with us. I can assure you this is not what we want for our guests. I will ensure your comments are shared with our team as it is clear we need to focus on re-training some of our staff. Again our sincere apologies for letting you down on this occasion and I do hope you will give us another opportunity to welcome you back in the near future.

Regards
Lauren Job
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2018

The Harbour Rocks Hotel is carved out of antique buildings in The Rocks section of Sydney, the oldest section. It is a good location, particularly if you are coming off a cruise ship at Circular Quay. It is only a couple of blocks from the cruise ship dock. The staff is friendly and helpful. There are only a couple of downsides. The place is just a bit shop worn, things like stained carpets and light fixtures that don't quite work right. Also you have to pay for internet access. In this day and age free access seems to be pretty much the expected norm in hotels. On balance it is a good, quiet spot to lay your head.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Poohbah1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, General Manager at Harbour Rocks Hotel Sydney - MGallery Collection, responded to this reviewResponded 21 February 2018

Dear Poohbah1223,
Thank you so much for your review on trip advisor. It is such a pleasure to receive positive feedback about our location and staff. Please accept our apologies for not explaining our free wifi in the lobby. I will ensure your comments are shared with our team and hope we can welcome you back in the near future.

Regards
Lauren

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2018

If you like to walk, this is the perfect location, close to the Opera House, Bridge, Botanic Gardens. An old warehouse had been converted into a small, charming boutique hotel. The staff is very friendly but unobtrusive. I would definitely stay here again the next time I am in Sydney.

  • Stayed: January 2018, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Nancy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, General Manager at Harbour Rocks Hotel Sydney - MGallery Collection, responded to this reviewResponded 14 February 2018

Dear Nancy S,
Wow! Thank you so much for your review on trip advisor. It is always a pleasure to receive positive feedback about our location & friendly staff. I will ensure your comments are shared with our team and we look forward to welcoming you back to Harbour Rocks Hotel soon!

Regards
Lauren Job
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2018

The hotels location is great for the main tourist activities and transport but is quiet and comfortable. Whilst the room was small it was adequate for our needs and the hotels public spaces are comfortable. I will return.

  • Stayed: February 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank stevep0c0ck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, General Manager at Harbour Rocks Hotel Sydney - MGallery Collection, responded to this reviewResponded 9 February 2018

Dear stevep0c0ck,
Wow! Thank you so much for your review on trip advisor. It is a pleasure to receive positive feedback about our location & comfort. I will ensure your comments are shared with our team and we look forward to welcoming you back to Harbour Rocks Hotel in the near future.

Regards
Lauren Job
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2018

The Harbour Rocks Hotel is in a former hospital/wool store plus adjoining terraces. It has been creatively remodelled to showcase the colonial skeleton of the building. It is a boutique hotel, so do not expect a gymnasium, pool or other such amenities. In fact, there are no lifts for guests. Our luggage took a ride in the small service lift, but we had to walk up two sets of stairs to the third floor. We did have a view of the Opera House from our window, so no complaints from me. Breakfast and dinner were down one more set of stairs from Reception, to the Scarlett restaurant, which has access to the Nurses' Walk. Breakfast was a pleasant (modest) buffet for $25 with a $10 option to add a cooked dish. Staff were attentive, personable and helpful. Iced tea (with fruit infusion) was a nice touch in the foyer after a day's activities. A delightful hotel with atmosphere. Will stay again.

  • Stayed: January 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Jazz_feet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren J, General Manager at Harbour Rocks Hotel Sydney - MGallery Collection, responded to this reviewResponded 7 February 2018

Dear Jazz_feet,
Thank you so much for your review on trip advisor. We truly appreciate you sharing your recent experience with us. It is a pleasure to read positive feedback about Scarlett restaurant, our staff & hotel atmosphere. I will ensure your comments are shared with our team and we hope we can welcome you back soon!

Regards
Lauren Job
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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