[Whilst my personal experience may not reflect the hotel greatly, please bear in mind that should the day have been seamless as it could potentially be, this hotel could be the best place I’ve stayed within Sydney]
This hotel was booked on behalf of my uncle due to the fact that he wanted to surprise me for my birthday and give me a hotel room that I could’ve shared with my partner.
The manner in which he called the reservations desk, he was able to secure a room and have everything pre-paid in advance and since he was affiliated with a loyalty programme of the Hyatt hotel chain, his details were stored in the system. The most important thing to note was that he noted my name down on the reservation.
On the day of arrival, I had arrived with my partner and was expecting to have a seamless check in upon verification of my identity and that my uncle had given permission; unfortunately this was not the case.
Because reservations hadn’t put my name down as repeatedly requested, I had to wait outside the lobby (apparently the lobby is for ‘genuine’ guests and I was asked to leave) for an hour or so whilst my uncle travelled from one side of Sydney to the other in order to finally check us in.
After a lengthy wait, we were finally in the room and the amnesties were astonishing. The marble floor bathrooms were impressive and the room itself, though small, was adequate enough for our needs.
However, we did ask for a Double/King bed and instead, we were allocated to a two twin beds. We went back to the front desk and because of the peak season, they were unable to adhere to the request.
We wanted to enjoy the swimming facilities but because we checked in late and apparently there wasn’t sufficient staffs, the pool was subsequently closed so that is another facility that were unable to enjoy.
Whilst the location was superb, we were allocated in a room that the balcony overlooked underneath the Harbour Bridge. I guess we did ask for a Harbour Bridge view.
Service upon check in, whilst was out of our control, was unsatisfactory especially when they did request for me to leave the lobby whilst I waited for my uncle … in the rain!
First impressions unfortunately do last and I left this hotel with great disappointment as to my experience.
- Official Description (provided by the hotel):
- Seated majestically on one of the world’s most beautiful harbors, Park Hyatt Sydney perfectly personifies contemporary harbourside luxury with its coveted location between the iconic Sydney Opera House and Harbour Bridge. Reminiscent of an exclusive harbourside residence, Park Hyatt Sydney offers intimate surrounds with architecture, art and design that reflect the Australian landscape. Highlights include 155 spacious guestrooms and suites with contemporary interiors and floor-to-ceiling glass doors that open to private balconies; 24-hour butler service; and a day spa with rooftop pool and sundeck. The hotel’s dedicated team of butlers provide for an unparalleled guest experience with around-the-clock discreet, personalised service for all hotel guests. Eleven luxuriously appointed suites, including the exclusive Sydney Suite, offer one and two bedroom suite options ideal for the most discerning traveller. Park Hyatt Sydney’s restaurant and bar offer a quintessentially Sydney dining experience, whilst The Living Room provides guests with a comfortable and elegant setting to enjoy refreshments throughout the day. The Spa at Park Hyatt Sydney offers the ultimate in beauty and body treatments, with a selection of spa rituals tailored to individual needs and preferences. A relaxation room, aromatherapy steam room, sauna and pool complete the tranquil pampering experience. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com and Hyatt Hotels Corporation so you can book your Park Hyatt Sydney reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Park Hyatt Sydney Hotel Sydney
- Hyatt Sydney
- Sydney Hyatt