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“Our favorite place to stay in Sydney”
Review of The Westin Sydney

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The Westin Sydney
Ranked #34 of 179 Hotels in Sydney
Certificate of Excellence
Reviewed 13 April 2012

Everything about this hotel feels like home! We stay here several times each year and have never had a complaint! The elegant rooms are spacious, clean and the heavenly beds are exactly that!

Located in central Sydney's Pitts street is a a short stroll or can ride to most shops and restaurants. The service is excellent staff are only too happy to help with everything (they even helped to orchestrate my now husbands proposal)

Just be sure to ask for a room that is neither next to the service lift nor to far away (some rooms can be a good 5 min walk away)

I would highly recommend this hotel.

  • Stayed: September 2011, travelled as a couple
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Thank Bumble8r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,417 - 2,421 of 3,300 reviews

Reviewed 13 April 2012

Location : smack bang middle of city, just short 200 meter walk to shopping mall. you can also walk to chinatown area in 20 minutes and about 15 minutes walk to circular quay where you have the sydney opera house and sydney harbour bridge. there is a huge grocery shopping centre ( Coles ) located at junction of george and king street junction - where you can buy stuff to take back to the hotel. free city loop bus located on George Street outside hotel heading towards the harbour - runs between 09:30am and 03:30pm - you got to cross the road and catch the bus number 555. good idea to catch it on the first day and do the loop the get your bearings - takes you to chinatown as well.
Hotel : we had the twin bed room on level 7, large room with glass wall separating bathroom and bedroom. feels new with modern facilities. yes the swimming pool is located in the adjoining health club and a bit of a walk within the building to get there. took us a while to find the pool.no free wifi within hotel but there is apple main store at junction of george and king street - opposite coles and there is macdonalds there too. if breakfast is not included in package - i would skip it. too expensive ( i think $40 ) to be worth it

Stayed: April 2012, travelled with family
Thank chai77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

Our last stay at the Westin seemed to demonstrate that their standard is slipping.

Firstly, room service varied from fantastic to unsatisfactory in that I made our bed every day and yet they changed it every day with a complete set of new linens - not very 'green' of them.
Other days saw no towels left, no soap left and no glasses left. To their credit a phone call to 'service express' fixed this quickly.

Internet service was expensive and unreliable.

Late checkout does not exist. It is sold as part of some room packages but never yet have I been able to achieve a checkout later than noon.

Breakfast service in the restaurant was extremely poor. Often we waited in line for admission to the dining room for the breakfast which was part of our package. Once in, getting a coffee demanded far more effort on my part than it was worth. We had to ask almost every morning for coffee. Refills were seldom offered.

The rooms are clean and comfortable. The service has slipped. The standard however remains high.

Don't expect to become a memorable guest here. Staff are polite and work to a strict code which dictates that the guest feel valued but not special. You'll be pulling a special act to get any staff member to remember you for more that five minutes.

The beds are great, the place smells wonderful (so will you after your first shower) but somehow, it is NOT a spa hotel and somehow you will NOT feel like a special or memorable guest.

The service is good, but NOT personal.

Room Tip: Anything above level 14. These are bigger rooms than the ones lower down.
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  • Stayed: April 2012, travelled with family
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Thank MDIRAS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2012

Just stayed here a night for business. This is a great hotel, truly deserving of 4.5 or 5 star status. At $195 this was great value. Must have had something to do with the Easter break. Anyway, the rooms are sweet. Nice large flat screen TV. The bathroom was a real highlight as well. Stylishly designed! You could sit in the deep bath, watching TV through a glass wall. And sound wasn't an issue as there were extra speakers in the bathroom. And they even had CNN and CNBC..which is rare to find at Aussie hotels!
Location wise, close to Darling Harbour and many other sights. I don't think it gets much better than this. Highly recommended.

  • Stayed: April 2012, travelled on business
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Thank Geospud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2012

Styed for three days/2 nights... was completely not what I expected. Reception was slow and unfriendly - had to wait an hour for my room to be ready - stayed in a Grand Club room, which is not worth it in a value/quality context. Club Lounge is completely uninspiring, with a lack of ambiance and friendly, attentive service reps. My room was filthly and had hair all over the bath, toilet and showers, including on my bed... cleaniliness was definitely an issue. Amenities are poor and run down. I don't know what all the fuss and positive reviews are on this site, but felt completely cheated and misguided by the reviews below. Will never stay there again and had a very poor first impression of Sydney from this hotel. Shame... what a waste of a perfectly good location. Would prefer ShangriLa or Four Seasons to this anyday...

Room Tip: Choose a higher floor
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  • Stayed: April 2012, travelled on business
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4  Thank Akamu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Sydney

Address: 1 Martin Place, Sydney, New South Wales 2000, Australia
Phone Number:
Region: Australia > New South Wales > Sydney > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Sydney
#14 Family Hotel in Sydney
#17 Romantic Hotel in Sydney
#33 Luxury Hotel in Sydney
Price Range: $235 - $820 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Sydney 5*
Number of rooms: 416
Official Description (provided by the hotel):
The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today ... more   less 
Reservation Options:
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Also Known As:
Westin Sydney Hotel Sydney
Sydney Westin

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