We're big fans of Westin hotels, particularly in Melbourne. Our recent experience in Sydney fell short of our expectations of a five star hotel.
For starters, when the taxi arrived there was no one to greet us or collect our luggage. Bad first impression. After I hauled our suitcases out of the cab boot we walked past three staff members as we wheeled our way to the reception counter. Not one offered to help - they just stood there and watched. During our stay, I also noticed other guests wheel their luggage through the reception area. I thought this was really odd for a five star hotel.
Despite this, there was evidence of exceptional service worthy of a 5-star hotel. The housekeeping staff were fantastic including the excellent turn down service - thank you. Some reception and management staff were also exceptional with their friendly and thoughtful service; however, management needs to ensure other staff perform to a five star standard e.g the porters, or rather lack of them, on arrival and departure.
The rooms' are contemporary, comfortable and spacious. The bathroom is huge and luxurious - one reason why we like Westin hotels.
The room service menu is standard hotel fare - personally I think it all seems so 1990s. It offers your usual club sandwich, burger and pasta fare. This was a room service menu at its boring best. I think there was a 'restaurant menu' option but it was too late when we ordered so I didn't even bother reading it. Low-fat menu options available 24/7 would be welcomed by us e.g healthy salads, fish, anti pasto, low-fat chicken dishes.
Unfortunately I didn't get a chance to test run the gym - I decided to go for a jog over the Sydney Harbour Bridge instead.. well worth it.... stunning views!
We've stayed here a few times and we're not sure if there are rooms with harbour views - it's a good distance from the harbour...it's closer to the mall and business district. If you want Sydney harbour views stay in a hotel closer to the harbour. This hotel is perfect for the business traveller - tourists may prefer hotels with harbour views and closer to The Rocks.
Normally we are very impressed bit this time it was slightly below par.
- Official Description (provided by the hotel):
- The award winning Westin Sydney is situated in the heart of Sydney's fashion and finance district surrounded by Sydney's most exclusive designer shopping, restaurants, theatres and nightlife. SPG Members receive complimentary in room internet when booking direct. Book direct today. ... more less
- Reservation Options:
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- Also Known As:
- Westin Sydney Hotel Sydney
- Sydney Westin