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Reviews (936)
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All reviewsclarence stgreat locationdarling harbourfamily suiteshort staywould stay againstaff were friendly and helpfulcentral sydneygood sizeopera housewynyardtraintransportcafesrocks
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12 - 17 of 936 reviews
Reviewed 3 weeks ago

On arrival the bed was only half made, booking stated queen room with a view but my room had no windows (only a skylight), room smelled. Disappointing. Excellent location, though not very well signposted.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 278tonih
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarissaLB, Guest Service Agent at BreakFree on Clarence, responded to this reviewResponded 3 days ago

Dear 278tonih,

Thank you for taking time to write for BreakFree on Clarence. We are sorry to acknowledge all of the inconvenience that you've experienced while staying with us. Please be mindful that all of this will be delivered to relevant department for further improvement.
Nonetheless, we still hope to welcome you in the future.

Best regards,


Fellycia
The BreakFree on Clarence team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

The room is fairly basic, which is what I expected. Looked like regular maintenance checks hadn't been undertaken. Also a basic need for business travel is for ironing facilities - only available in one communal area on a different floor.

  • Stayed: June 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank darrylmalam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarissaLB, Front Office at BreakFree on Clarence, responded to this reviewResponded 1 week ago

Dear Darrylmalam,

Thank You for your review and feedback from your recent stay.We are sorry that you are not comfortable with the ironing board. Yes, we do not have ironing board inside the room, but we do have it in the common area on the second floor, and the spare ironing board could be delivered to the guest room if it is available. However, we will pass your feedback to the higher management team to be considered, as your feedback means a lot to us for our improvement. Nonetheless, we hope to see you again in the future.


Warm Regards,
Clarissa
Breakfree on Clarence Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Good hotel & very convenient to Darling Harbour. Waling distance to Opera House and Harbour Bridge. Lots of restaurants near by. Staff were very accommodating and friendly. Great hotel if you are on a budget but still want a good place to stay.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 214william
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarissaLB, Guest Service Agent at BreakFree on Clarence, responded to this reviewResponded 3 weeks ago

Dear 214william,

Thank you for taking time to share your experiences staying with us. We are glad to acknowledge your satisfaction towards our staffs and property. We are looking forward to welcome you again in the future.

Best regards,

Fellycia
The BreakFree on Clarence Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Small room, bad ventilation, wifi $20aud a day, 7am smoke alarms and 1 keycard for 4 people. Do not spray aerosols or open the bathroom door after having a shower as it will set of the smoke alarm, just don't stay here please, save yourself the trouble

Room Tip: just dont stay here
  • Stayed: June 2018, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank NigeltheCrazyNigel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarissaLB, Guest Service Agent at BreakFree on Clarence, responded to this reviewResponded 3 days ago

Dear NigeltheCrazyNigel,

Thank you for spending time to write for BreakFree on Clarence. We are sorry to acknowledge all the inconvenience that you've experienced while staying with us. Please be certain that those will be shared with our management team for further improvement. We still hope to welcome you in the future.

Best regards,

Fellycia
The BreakFree on Clarence Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Overall not a bad room overall. Cleanliness and room service left a bit to be desired. Wet towels left in the room after room service. Staff were friendly and helpful. Noise from the outside was a bit of problem while sleeping.

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank P1759ZLdavidp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ClarissaLB, Guest Service Agent at BreakFree on Clarence, responded to this reviewResponded 3 days ago

Dear P1759ZLdavidp,

Thank you for taking the time to write for BreakFree on Clarence. We are sorry to acknowledge your inconvenience while staying with us. Please be mindful that those feedback will be shared with relevant departments. Nonetheless, we are glad to acknowledge your satisfaction towards our staffs. Therefore, we still hope to welcome you again in the future.

Best regards,

Fellycia
The BreakFree on Clarence Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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