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All reviews darling harbour great location one bedroom apartment washing machine queen victoria building town hall station the sofa bed laundry facilities full kitchen would stay again good size nice room reception staff room service buffet breakfast central location business trip
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Reviewed 3 February 2017

Great location
Outdated facilities (iPod dock, tv)
Not maintained (bathroom covered with mould and rust)
Unclean (exhaust fan filthy and blocked, menus covered in old food, ironing board had stains all over it)
Reception staff not helpful (confusion as to procedures for security deposit, communication poor, didn't know basics of the surrounding location)

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank S3235CSamandap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmasoutter, General Manager at Mantra on Kent, responded to this reviewResponded 6 February 2017

Dear S3235CSamanap
Thank you for staying at Mantra on Kent and taking the time to read a review. I was most concerned to read of the issues you experienced in the room. We certainly take cleanliness very seriously and continue to work closely with our Housekeeping and Maintenance departments. I will also pass on your comments to the Front Office Manager about the reception staff.
Kind Regards Emma

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2017

Main shopping streets, Hyde Park and Darling Harbour all just a stone throw away. Highly recommended. I will definitely stay at Mantra again in coming trips. Did not try the breakfast but can easily find breakfasts in the nearby surroundings.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 376claytond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmasoutter, General Manager at Mantra on Kent, responded to this reviewResponded 6 February 2017

Dear 376claytond
Thank you for staying at Mantra on Kent, thank you so much for your feedback, we hope to welcome you back soon.
Regards Emma Soutter

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2017

The room was very clean, the staff were very professional, helpful and friendly.
The buffet breakfast was very fresh and there was a good selection of food.
I highly recommend The Mantra On Kent Street in Sydney.
The only negative was a domestic in the room nest to ours at 3.15am, which was no fault of the hotel. This was only brief as they apologised and ceased when we knocked on their door and told them to "Cut it out .... were trying to sleep". This only happened on one night and I am sure the hotel would have taken appropriate action if we complained.

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Chris M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
emmasoutter, General Manager at Mantra on Kent, responded to this reviewResponded 6 February 2017

Dear Chris M
I am so sorry to read that you were disturbed during your night, please rest assured we have a manager on site 24 hours a day so please do not hesitate to contact us next time.
Kind Regards Emma

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Reviewed 1 February 2017

Great location and place to stay. Very helpful staff, though probably for the price would be nice to have a pool or some other amenities for guests especially in hot summer months. We had an apartment that was fully equipped with kitchen and laundry which was very convenient, though internal bathroom lacked a fan so it got very steamy.

Date of stay: January 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Simone S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 February 2017

Dear Simone S,

Thank you for the lovely review & glad you enjoyed your recent stay with us. We are so fortunate to be situated in a prime location close to popular attractions, key transport systems and the CBD. We look forward to your return soon.

Regards
Kerrin Chalmers

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Reviewed 1 February 2017

I was working in the city. Mantra on Kent was ideally placed for a short walk to office. Dinner in Darling Harbour was a breeze. Room was quiet and dark. Breakfast was nothing special. Quite likely to be back.

Date of stay: January 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank anthonybL6387NX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 2 February 2017

Dear AnthonybL6387NX,

Thank you for taking the time to review Mantra on Kent. We are glad you enjoyed your recent stay with us. We are so fortunate to be situated in a prime location close to popular attractions. We look forward to you visiting us again soon.

Regards
Kerrin Chalmers

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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