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Reviews (1,517)
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Traveller rating
1,136
275
70
27
10
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All reviews rooftop bar art deco presidential suite pitt street beautiful hotel office building every staff member valet parking rooms are spacious the heart of the city five star hotel town hall station an upgrade buffet breakfast central location hyde park circular quay
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4 - 9 of 1,518 reviews
Reviewed 2 weeks ago

The staff at the primus hotel are literally the most friendly people in Sydney. From the minute we arrived we were warmly welcomed. The bar staff (Justin?) is so friendly and amazing at making random drinks requests. The room was absolutely stunning and twice the size of rooms in other hotels that you would pay double for. The superior sweet was absolutely huge, charming and definitely my new favourite place to be in Sydney. The bathroom is an absolute dream. We will 100% be back ASAP. Thank you everyone at primus for making my partners birthday and our anniversary so much fun!!!

Date of stay: March 2021
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank natashac1709199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Service and staff were amazing. The rooms were big and clean. Amazing hotel will certainly return. The staff could not do enough for us and made up feel very welcome. Great atmosphere. Roof top bar was great for an afternoon drink and the hotel foyer and cocktail lounge was very relaxing.

Date of stay: March 2021
    • Value
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    • Sleep Quality
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    • Service
Review collected in partnership with this hotel
Thank louisecaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Thank you to all the staff for making our stay at the Primus so beautiful. From the second we arrived to the second we left we had a fantastic experience. We had the best weekend. We enjoyed the rooms, breakfast and the pool. Can’t wait to come back!

Date of stay: March 2021
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    • Service
Review collected in partnership with this hotel
Thank kellybP7792IG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mitchell Morrow, Guest Services / Front Office at Primus Hotel Sydney, responded to this reviewResponded 1 week ago

Dear Kelly B,

I would like to express my sincere thank you for the kind remarks you have made regarding your experience here with us at The Primus Hotel Sydney. It makes be proud to know that our staff and the service they provided was integral to your fantastic stay. We will be delighted to welcome you back again in the future.

Warm regards,
Mitchell Morrow
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Beautiful hotel, wonderful service, fabulous Level 7 bar & pool. All requests were met, including having our three rooms positioned closely together. Great margaritas served at both the lobby and pool bars!

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank MMH01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mitchell Morrow, Guest Services / Front Office at Primus Hotel Sydney, responded to this reviewResponded 1 week ago

Dear MMH01,

I would like to express my delight in knowing that you had such a superb experience here with us at The Primus Hotel Sydney. I am pleased that you were able to enjoy all of the wonderful facilities that we offer, especially that fabulous Margaritas at our Lobby bar and Level 7 Bar. Thank you for your comments regarding our wonderful service, our team always does their best to go above and beyond whenever possible, particularly when it comes to honouring guests requests such as your room configurations.

We hope to welcome you back for your next stay here at the Primus very soon.

Warm regards,
Mitchell Morrow
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Stayed in a Superior Suite for two nights on Hotel's eat,park, stay deal.

Staff were excellent, very helpful and courteous right from the valet parking and check-in to the concierge and breakfast staff.

Room was big with a living area seperate to the bedroom and oversized bathroom. Also had a second toilet. Room was very quiet with no noise heard either internally or from the outside even though there is construction going on next door. There was a wide choice of free to view movies and shows. Bed was very comfy.

Facilities were very good, with a restaurant and bar in the lobby. We had a breakfast there each morning and were happy with the choices available and the generous servings. The roof top pool area was great although the Pool bar was closed as we were there beginning of the week. Due to lack of guest numbers with Covid it's currently only open Fridays and Saturdays.

I had never heard of this Hotel before staying, but found it excellent and couldn't fault it. Would highly recommend it.

Date of stay: February 2021
    • Rooms
    • Cleanliness
    • Service
Thank mark85Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mitchell Morrow, Guest Services / Front Office at Primus Hotel Sydney, responded to this reviewResponded 1 week ago

Dear Mark85Sydney,

Thank you for taking the time to review your stay with us. I am delighted that you were able to enjoy all the facilities that we offer here at The Primus Hotel Sydney.

Our staff pride themselves on providing exemplary service to all of our guests. I will ensure to pass on your kind comments to them, as it is great motivation to know that we are achieving our goal of providing the best luxury service in Sydney.

I am glad that you enjoyed the suite and the features such as the complimentary movie selection, and the comfortable bed. Our Head Chef Jeremy and Director of Food and Beverage Min, will be thrilled to hear that you started the day with breakfast in the Wilmot each morning and were happy with the selection we have on offer. It is unfortunate that the Level 7 Bar was not open during your stay. However we are slowly increasing our days of operation please visit our website to view all updated timings. I hope that you will have the opportunity to spend the weekend here in the future to enjoy what Level 7 has to offer.

Again, thank you for your kind comments, we look forward to you staying with us again in the future.

Warm Regards,
Mitchell Morrow
Rooms Division Manager

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